Consumer Reviews of StainMaster carpets

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Popularity:
#10   of 18 brands of carpets

16% of customers recommend
1.5 of 5 stars 191 reviews with a 1.5 average rating
  • Very Satisfied
    27
  • Somewhat Satisfied
    5
  • Neutral
    1
  • Somewhat Unsatisfied
    5
  • Very Unsatisfied
    153

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. They do not necessarily represent the opinions of FlooringReport.com.

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Date created:
Name:
Location: Bandera, Texas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Caution! Unbearable odors if you have pets"
I purchased the "pet special" Stain Master carpet. I was told it was a lifetime warranty for stains. It is excellent for stains. I have had it professionally cleaned, but the urine odor activates some horrible unbearable odor that you cannot get out of it no matter what you do to it. It is making me sick. Stain Master will not do anything about it. They have no warranty on odors! My old carpet never smelled like this! And it was a cheap carpet!


Date created:
Name:
Location: Fergus Falls

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Cannot clean this carpet!"
I am a meticulous housekeeper that maintained wall-to-wall white carpeting for nearly 20 years! I recently had it replaced with an "oatmeal" colored, patterned carpet from StainMaster and I have found this new carpet impossible to spot clean! Every time, I try to clean a small spot, it turns yellow and continues to grow and grow (like the pink spots in Dr. Suess). I have tried multiple products and have even had it professionally cleaned with no success. It is only 18 months old and StainMaster is refusing to stand behind their product and have been rude and unwilling to even discuss the problem... Making for one very unhappy customer!


Date created:
Name:
Location: Morgan Hill, Ca

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't purchase Stain Master carpet from Lowe's"
Purchased this carpet because of the claim of Stain Master, and the warranty. I have dogs, and have some urine stains. I had tried everything to get rid of these stains. Finally filed a claim, and I had to jump thru hoops to get this solved. I even had to send an unused piece of my carpet to make sure the stain master was applied! So now they are agreeing to replace the hallway & playroom. But refusing to replace the three bedrooms! So even though the carpet is substandard, they won't replace. Don't buy this brand from Lowe's!



Date created:
Name:
Location: Arden, NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"All my carpet was defective."
Lowes installers came today to install the carpet I've been waiting over a month to get. They removed the old carpet, installed the padding and then discovered all 6 rolls had a major flaw and were unusable. How can a major manufacturer allow an entire run of carpet to be produced and shipped without checking? The Lowes guys were great - I'm picking new carpet tomorrow and it's not going to be Stainmaster. This situation has really put me in a bind as I've had to cancel other deliveries and now live in a tiny room in the basement of my home as the upstairs is fully padded. Stainmaster has no quality control so I wonder what else would have gone wrong down the road?


Date created:
Name:
Location: Ventura, CA

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Warranty"
I was able to work with the company and felt that they were able to take care of our concerns. I still am disappointed with the carpet, but am satisfied with the service. So, if there are any issues, start a warranty claim early. So, I'm adding to my last comment and changing my rating.


Date created:
Name:
Location: Ventura, CA
Model: 20 Year

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not what we expected!"
We supposedly purchased the Ultralife 20 year carpet. It has a squared pattern to it, which we liked. After about 1 year, it started to mat down, looking like apartment quality and not something that supposedly takes on tough toddlers in tricycles as shown on their brochure. The squared pattern started to disappear in areas. Even after being cleaned, it looked dull in higher traffic places not being the stain lifting carpet as expected. Also had stains not clean easily. I am incredibly disappointed and will never use this brand again. We did a warranty claim and am disappointed in their decision. Buyer beware.


Date created:
Name:
Location: Cincinnati, OH
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Frayed edges, staining, loops pull out, vacuum issues"
Purchased a patterned type carpet that the wife wanted. We have three dogs and figured with a name like pet protect it would more than do the job. The staining is horrible and we already have several shadows from trying to remove them. It would have been nice if they said if your dogs have toenails don't buy this pattern. Their nails pull up at least 10 loops a day that we have to cut out and one day one of our dogs collars got stuck on it and she tore out about a 3 foot strand. The installers from Lowes did a crappy job as well and all the edges that meet with our wood floors are fraying and coming up. And if that weren't enough we have two Dyson vacuums that are pretty much useless now because they have too much suction for this carpet (tried the Shark and it does too). Contacted StainMaster and they said they do not make recommendations for vacuum cleaners. Thanks. For the love of God please don't buy this garbage.


Date created:
Name:
Location: Fort Worth, Texas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worthless Warranty"
We bought high end Stainmaster carpeting less than a year ago and it is already matting in places. This carpet came with lifetime warranties yet they are refusing to cover this. Even though their warranty states "StainmasterŽ carpet also carries limited warranties** covering: -Abrasive wear caused by foot traffic -Texture loss due to carpet tufts losing their twist" They are telling me that matting is not covered under the lifetime warranty for resilience. Not sure what they think resilience is but a carpet matting after less than a year is not resilient.



Date created:
Name:
Location: Hawaii
Model: TruSoft

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Carpet yet Most Expensive"
I have a large home and purchased over $8,000 worth of TruSoft less than 1 year ago. Carpet is drastically changing color in all areas. Filed claim with Lowe's and nothing. Don't be fooled by their lifetime warranty. It excludes shading, fading, and color fade. Suckered me in with the Lifetime Warranty, which is worthless. Warning, Warranty is void is you don't have carpet cleaned via water extraction every 12 months. For me, it hasn't even been 12 months. Don't buy Stainmaster.


Date created:
Name:
Location: Pittston PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shows every stain"
I purchased the Stainmaster carpet for my bedroom because I have two dogs that do have accidents. The carpet was suppose to be specially for people with pets (paid extra for it). Only been down for about three or four months and I can see every spot that I cleaned up. I used products made for cleaning up pet messes. The carpet that was replaced looked better and it was installed when the house was built in 1978 and it wasn't an expensive carpet.

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