Consumer Reviews of Beaulieu carpets
Popularity:
#16 of 18 brands of carpets
7% of customers recommend
41 reviews with a
1.5 average rating
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Very Satisfied
3
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Somewhat Satisfied
0
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Neutral
0
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Somewhat Unsatisfied
1
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Very Unsatisfied
37
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-01-26
Name: Jody
Location: Kilgore, texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"The worst carpet you'll ever own"
Do not buy this carpet unless you want a mess that looks old at 6
months! There is nothing that can be done about it. I tried going to the
dealer and to the company. Spent way too much to have something this
disgusting.
Date created: 2015-10-05
Name: ZM
Location: HOUSTON TEXAS
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Wrinkles All Over-Co. Response Disappointing"
The carpet wrinkled within one year. Dealer fixed. Happened again. The
company's attitude is warranty is 12 months. They can not help and are
not interested in knowing what is wrong. The companies attitude is
disappointing.
Date created: 2015-08-23
Name: Donna
Location: Alberta
Model: Coral Beige
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Color"
Picked carpet coral beige. Carpet color very different than seen and
sample from store. Very dissatisfied. Installing company is going to
charge labour cost to replace, as much as the carpet itself. Now
Looking at other color selection also disappointing. Compete tears much
better and broader color selection. Beaulieu very limited and old
school colors.
Date created: 2015-06-13
Name: D. R. S.
Location: Mountain Home, Idaho
Model: Bliss
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Color problems"
April 23, 2015 The retail store ordered the Beaulieu Bliss carpet we
wanted, finally we were going to replace the 1600 sq.ft of ugly
carpet we had all in 1 day. We pulled up the old carpet & padding
ourselves & moved all of our furniture & decor into the dining room,
garage & sunroom. It didn't matter where things went, after all its
just for 1 day! We were scheduled for May 11 but when they called 4
days early to install I accepted. (We had everything ready except
for our bedroom.) They installed it & we were so happy. It is
beautiful & soft On May 11th they arrived to do the master bedroom.
Unrolling the carpet he noticed it wasn't the right color. (Cream vs
peach.) They hoped it would simply be a labeling mistake but found
it to be a dye problem. May 18 New install day June 5. May 23 I
start rearranging the disaster that my home has become in an effort
to make things easier for us. Now my husband can get ready for work
in the finished master closet & I only have to go down the hall
through the dining room & kitchen to get dressed in the sunroom.
See, much easier! June 4 the Beaulieu sales rep for this area "Mark"
called to tell me that he had "Dropped the ball & it wouldn't be
ready." He was calling because the retail carpet store I chose
didn't want to tell me this bad news.(according to
"Mark")furthermore, it wasn't ready because they had to redye,
reweave & test the carpet to make sure it would match what had been
installed already. June 5, I was told by "Mark" the 2nd of 3 rolls
tested has passed & would be here June 9. June 11 I was told my
carpet arrived, I went to the store to look at it before agreeing to
install it. The corner of it I could see was a match. Today June 12
finally, carpet! After it was done the installer noticed that
approximately 1 1/2 feet along 1 wall seems darker than the rest. (I
want to say, if you kneel on the carpet as the installer does when
working it is very hard to see the difference)It has been vacuumed
several times now & its a very consistent line. The installer is
hoping that it is just the seam & will even out in the next few
days. I really pray that he is right, but I'm pretty sure I will
have him back to replace this section with a remnant from the first
roll. The 1 comfort is that I have not paid a single cent to this
point & that cell phones keep a log of the calls & text messages.
Tonight, more than a month later, we still can't use our bedroom.
Date created: 2015-05-18
Name: Lou
Location: Western PA
Model: Charismatic
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Limited number of suggested vacuums."
After installing Charismatic carpet in living room and bed rooms, we are
now experiencing that the number of vacuums that will work are limited.
Called technical services and they've mentioned that their aware that
most vacuums will not work and sent an official paper with suggested
vacuums. The lone that was under a $1,000 is no longer manufactured by
suggested manufacture.
The carpet is nice but no one told us even when we first called that there are problems with maintaining it.
Date created: 2015-02-04
Name: James
Location: South Georgia
Model: Magic Fresh
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Great Product!"
We purchased a nice carpet from Beaulieu with their odor eliminator,
Magic Fresh. After several months of routine living (with a full family
and pets), the carpet still looks (and smells) brand new. We are very
pleased with the look and durability of their product and we will
certainly buy Beaulieu again in the future.
Date created: 2015-01-07
Name: B whitehurst
Location: Clearwater, FL
Model: Anthem
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't stand behind their product!"
Bought Bealieu 'Anthem' from Bob's Carpet Mart, Clearwater FL for a
small family room. Installed October 2014 by December noticed crushing.
Now one week into January you can see the whole surface is
crushing. Paid just over $1100 and 2 inspections later they said to not
wear shoes on it! Bob's nor manufacturer will do anything! Do not buy.
Rip off! I feel so taken.
Date created: 2014-07-12
Name: Y. Wang
Location: Port Washington, WI
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Strong chemical odor"
We had BeauLieu carpet installed in my 3 upstairs bedrooms and stairs.
It has very strong odor. I contacted the manufacture and the rep said
that the odor should go away in 72 hours. Right now, it has been over a
month, odor is not as strong as the beginning but whenever we need to
close the windows in a rainy day, the smell just come back. I really
worry the impact on my family's health and we have been sleeping in the
living room. What a disaster! We want our carpet to be removed and get
refund. The manufacture send an email to the installer (we purchased
from an local installer) and tear off the carpet and reimburse the
installer the carpet and reasonable labor cost. But the installer told
us he can tear off the carpet but refuse to give us the refund until
manufacture send refund to him and not full refund (we paid him in full
when he complete the install). We have to take legal action on this.
What a mess!
Date created: 2014-07-08
Name: Melissa Ray`
Location: Titusville, FL
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Carpet We've Ever Owned"
We purchased Beaulieu carpet when we moved into our home in May of 2013.
There are just the two of us, in our 60's, and ever since we've had this
carpet I've gotten a whole container full of "fuzz" and brown/gray dust
when I vacuum, even after a year. There are definite wear issues even in
places we rarely use and terrible wear issues where we actually live our
lives. I've contacted the store who is sending a rep out to look at it,
but from reading the previous reviews and other reviews online, my guess
is we're just stuck. We were told Beaulieu is one of the premium
manufacturers, but we've had both Shaw and Mohawk in previous homes
without this problem. I guess my final advice is do not buy Beaulieu
carpet, ever. Get a good grade of Shaw or Mohawk... anything but
Beaulieu!
Date created: 2014-02-22
Name: K.H,.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Awful carpet"
Worst carpet ever! Even before my 1-year warranty was up there was so
much wear. They wouldn't do anything! I sent pics and called and the
whole nine yards! Wasted thousands of dollars.
