Consumer Reviews of Empire carpets
Popularity:
#17 of 18 brands of carpets
6% of customers recommend
60 reviews with a
1.5 average rating
-
Very Satisfied
3
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Somewhat Satisfied
1
-
Neutral
0
-
Somewhat Unsatisfied
1
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Very Unsatisfied
55
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2023-11-06
Name: Raymond William Kelly
Location: Las Vegas. NV
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Estimator HARD SELL"
I just had an estimate done and after over an hour to measure two rooms we sat down to look at samples and get a price. First numbers were higher than I wanted to spend. they went over and over and over the numbers and then said the price was for today only... tomorrow would be 600 dollars more... what a pressure sale and I told him to leave
Date created: 2023-05-20
Name: Lana Chang
Location: Yorba Linda CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor installation and port customer service"
The carpet we purchased is fine but the installation job is the worst I have ever seen in forty years of owning both homes and apartments and having carpeting installed in literally hundreds of rooms over the years. In only a few months the carpet began to buckle and Empire is claiming that it is normal wear and tear and they are not responsible. Terri me company. I will never use them again
Date created: 2022-06-23
Name: Harry Harris
Location: Chicago, Illinois
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad costumer service"
On May 4 I scheduled to have carpet put down on my front porch. Three times they came out to do the work and said they were unable because it might rain. That's 3 times I took off work and nothing done. The fourth time they came out on June 17th, a sunny day one worker came out and said he couldn't do the work by himself and once again the work wasn't done and another day from work lost. That's now a month and a half no carpet installed. I called Empire to cancel my order and refund me my money. One week later I called about my refund to find out that my refund wasn't even put in the system. I will not be using them again and I will let my family know to not use them. Very Unprofessional.
Date created: 2022-06-08
Name: Cheryl.vitel
Location: Richmond ind
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"White somewhat raised white spots on tile"
After reviewing my kitchen floor I noted white somwhat raised small circles.
A manager came out to inspect and he said!! Well that's the way the tile was imprinted by the press and that's the way its supposed to be.
He refused to have me pieces replaced saying I would have to pay for it. Also a metal strip was loose and it's a fall risk to us.
Date created: 2022-05-23
Name: David DiCarlo
Location: Highlands Ranch, co
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Experience Ever"
Uncaring management. Non-English-speaking installers who were unable to communicate with customer and lost as to what I was saying during the install. They installed wrong carpet and could care less. DO NOT do business with this company. So much more I could say about our experience but if this doesn’t make you think twice nothing else well.
Buyer beware.
Date created: 2022-05-12
Name: theresa flowers
Location: Boynton Beach Fl
Model: Kick the kan berber
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Transition from carpet to tile"
We had laminate flooring removed to install carpet. The new carpet butts against tile in the hallway. During sale I was not informed that only a metal strip would be provided to go over carpet and tile edges. Installer did not offer it upon initial install. When I viewed it the job looked unfinished. I called Empire to see what could be done, Installer again came out without material. Then when I asked what he could do he brought in 2 strips of metal silver and gold both dented bent and not suitable for installition. So i asked what else dould be done since no cermic transition was on the edge of the tile. The installition dept said they could take care of it. Sarah, rude woman, said too bad no transition is available except the metal strips. Kay installition dept did not tell me this. So here I am no strip and an unfinished job. Not happy, Would never use Empire again no matter what sale they offer. Sales person should have been more knowedgable and customer service should have offered sollution. I could not get the carpet from manufacture as I would have purchased it and had my handy man do it. Really also since these installers are independent contractors empire has no say over them. Really not happy but no one seems to care. Thank you Theresa Flowers 5139 Floria Way Apt J Boynton Beach Fl
Date created: 2022-03-30
Name: Jill
Location: AZ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Experience"
I did an estimate with them and four other flooring companies. I had initially set an appointment for installation but after I received a better deal from another flooring company I cancelled my installation. After that I received umpteen calls a day from them harrassing the hell out of me! I told them put me on your DNC list and they still called me over and over and over and their prices are waaaaaaaaaaaayyyyyyyyyyy too high! I got my flooring done with Better Floors and they were professional and cost a lot less! I hate this company so much!
Date created: 2022-03-13
Name: Emily Bieber
Location: Michigan
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Waste Your Money"
If you plan on walking on your carpet daily do not get carpet from Empire. My carpet is 1.5 years old and it looks like crap. There are seams showing and an area where the carpet is actually pulling apart. I had someone come out and look at it and he messed it up more and glued it back together and told me to stay off of it and a rep will get ahold of me. They got ahold of me and told me its not from installation but probably from my dog (who is 15 years old and sleeps all day) They also said I use the wrong vaccum. Im sorry, what? Am i supposed to buy a specific vacuum for this crap carpet? I shouldve listened to my neighbors who said they got empire carpet and it turned to crap after a couple months. I am highly unsatisfied. I want to cry daily when I look at the carpet and know I spent so much money on something not worth it. Seriously save your money and go somewhere else.
Date created: 2022-02-24
Name: Robert Rebmann
Location: Saint Petersburg, FL
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Customer Service"
The carpet that empire installed, about 3 months ago looked stained or blotchy looking. Customer Service called and asked if I was satisfied and I told them the carpet look blotchy and the seams were showing. The Representative said someone would follow up with me. Crickets, never happened because they do not care.
Date created: 2022-02-20
Name: sherri
Location: greenwood indiana
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible experiance"
I had them come out give me estimate and I ordered carpet for my living room and family room. ive been waiting over a year to be able to do this so I set the appt on my birthday. I waited all day we had everything moved out of the rooms. I called them 3 times and kept being told they left a message for the installer well noone ever showed and they never called or anything since. I already had financing set up also not even a call to let me know why or try to set another appointment up I would never recommend this company.
