Consumer Reviews of Gulistan carpets
Popularity:
#12 of 18 brands of carpets
11% of customers recommend
9 reviews with a
1.5 average rating
-
Very Satisfied
1
-
Somewhat Satisfied
0
-
Neutral
0
-
Somewhat Unsatisfied
2
-
Very Unsatisfied
6
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2023-02-07
Name: Alyssa Huffman
Location: Springfield, MO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Fraudulent Warranty"
Within one month after installation, large pulls in the carpet started to form. Mouery’s (the installer) was notified and they went through the Gulistan warranty process. The manufacturer approved to only have two of the four rooms (not including the staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced.
The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people living in the home this seems quite extreme especially for nearly $10,000 worth of carpeting.
When will companies actually do what they say they are going to do?
Date created: 2022-05-17
Name: Alyssa Huffman
Location: Springfield, MO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Defective Carpeting - Fraudulent Warranty"
Within one month after installation, large pulls in the carpet started to form. Mouery's in Springfield, MO was notified and they went through the warranty process. The manufacturer, Gulistan, approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced.
The manufacturer (Gulistan) sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer (Gulistan) ran their own tests and denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people living in the house this seems quite extreme especially for nearly $10,000 worth of carpeting.
While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?
Date created: 2019-12-18
Name: sharin Maghen
Location: orange county ca.
Model: soho 30701
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Cheap glues on yarns are pulling out."
Our carpet is only 6 weeks old and from beginning the threads/yarns are pulling out and the wear is terrible. when you try to pull out the threads that are out bunch connecting treads come up with it. It looks like this carpet was not weaved and they glued the yarns.
so disappointed! waste of time and money. It took up a day to take out our furniture. and another day install and a day to put back everything.
Date created: 2017-01-20
Name: J. Smith
Location: Portland, OR
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible"
Jeff Gilbert Territory Sales Manager West Linn Oregon was rude,
unprofessional and unpleasant. Do not do business with this company/man.
Date created: 2015-07-28
Name: Shirley Jones
Location: duncan ok
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Carpet wearing, lot of ripples"
Purchased carpet from local dealer. Called dealer about wearing, ripple,
sent carpet installer out to check carpet, he attempted to stretch
carpet or remove ripples. It didn't correct problem, called local dealer
said just the quality of carpet and backing.
Date created: 2012-08-26
Name: Lisa
Location: Farmington hills, mi
Model: Stainmaster
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Great carpet"
I had arbor lane installed 3 years ago... I love this stuff. I have a
husband, 4 children, 2 dogs, 1 cat, and 2 goldfish. My boys can't stain
it, clean up is nothing more than a vacuum and it still looks brand new.
I'd buy Stainmaster Gulistan carpet again.
Date created: 2012-02-01
Name: Helen Szucs
Location: cleveland, Ohio
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Product of Poor Quality"
Our carpet is only 2 1/2 years old and from beginning the threads/yarns
are pulling out and the wear is terrible. Also having a very hard time
having any come out to inspect the carpet. I would never buy this
carpet again.
Date created: 2011-07-01
Name: D King
Location: Ackley, Iowa
Model: Arbor Lane
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Not Happy with the Gulistan Carpet Company"
I have been in the flooring business for 15 years. In December of 2009 we sold one of our customers 134 yards of Gulistan: Arbor Lane carpet. Our customer was thrilled with her carpet till it started bubbling. We had the carpet tested by Gulistan and of course it met their standards, we also had it texted by an independent carpet texting company and it did not meet industry standard for stretching. We hoped for some help with our customer but Gulistan will not stand behind this product because they say it meets their standards. We are a small family based business and a 135 yard sale of carpet means a lot to our business. We will stand behind our customer and help her get a better product but we will no longer carry or sell Gulistan carpets in our store.
Date created: 2010-12-14
Name: Anonymous
Location: Attleboro, MA
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Love my carpet hate my carpey"
I purchased a bunch of new furniture two years ago after I got my taxes back. One of my purchases was a large mostly black area rug with red circles and green rectangles. I love the design and the fact that it is thick and durable,but shortly after my purchase, I regreted it. The fibers the rug is made of is constantly shedding and with a dog running around on it, it is in almost every room in my house! It drives me absolutely nuts. I do love the style of it and it fits well with the design of the rest of my living room, but I probably will never purchase this brand again. I will also be sure to ask about shedding next time before purchasing a rug. I have never had it cleaned professionally because I cannot afford it, I am wondering if doing so would prevent further shedding. If I was ever asked by a friend or family member if I would recommend them buying the same brand of rug, I would tell them to consider it if the rug is cheap and if they plan on getting a lighter color so it would not show too much if it started to shed. I would, however, recommend if they have the money to buy a different brand than the one I bought to definitely do so to avoid the agravation.
