Consumer Reviews of Mohawk carpets
Popularity:
#7 of 18 brands of carpets
19% of customers recommend
198 reviews with a
2 average rating
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Very Satisfied
32
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Somewhat Satisfied
6
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Neutral
6
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Somewhat Unsatisfied
8
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Very Unsatisfied
146
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2013-03-14
Name: Patricia Gross
Location: Lebanon Tn.
Model: Comercial
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Comercial dew drop"
I have had my carpet down for 16 months. It has been a
nightmare,first the carpet had white lines all across it,the company
sent Stanley Steamer out the workmen had a helper that tracked grease
all over it.They had to use alot of chemicals to get it out.The lines
were removed. It has been 16 months and I started seeing these worn
looking spots in traffic areas. I Contacted the company where I purchased
it and they contacted Mohawk and they said I had to have it professional
cleaned for the warranty to be good. I had this done.There was no
change. Home Depot came out and took pictures of it and sent to Mahauk
and they still won't stand behind the warranty on the wear. I will never
buy anything from Mahauk again. They do not stand behind the warrenty.
Date created: 2013-03-05
Name: Angry Homeowner
Location: Louisiana
Model: berber
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk's Five-Year Warranty is a Joke"
The carpet in my home is three years old. As I was vacuuming a few
months ago (December to be exact), the berber carpet snagged and ripped
up an entire long thread. I do not have pets, nor have I ever walked on
the carpet with heels. Therefore, the snag was due to a manufacturing
defect. My carpet installer just informed me (after a very lengthy
claims process that they had to handle because nobody in Mohawk's
claims department would help me) that Mohawk Flooring will honor the
five-year warranty. However, it does not cover labor and, to make
matters worse, is prorated! My total compensation? $34.10! I will
never, ever install Mohawk Flooring due to its shoddy quality and even
worse customer service.
Date created: 2013-02-20
Name: Mary Yerington
Location: Columbia, MO
Model: Superstrand
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Superstrand"
Do not buy Mohawk Superstrand carpet. Your back will kill you after
trying to vacuum it. I am so frustrated with this $5,000.00 purchase.
Date created: 2013-02-17
Name: Silvia
Location: Delray Beach Florida
Model: Smart Strand
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"DO NOT BUY SMART STRAND MOHAWK CARPET"
Do not buy smart strand silk carpet. I had this carpet installed in
December in my guest bedroom. Worst mistake ever! I happened to
accidently get a corner of it slightly damp. I immediately noticed the
carpet becoming limp. The next day I noticed the backing peeling apart!
Called the store I bought it from, they called the representative. Of
course the rep said it was not a defect! What a nightmare if I had kids
or pets! Waiting to hear from the rep again!
Date created: 2013-02-10
Name: Bill Geist
Location: medford, NJ
Model: SmartStrand
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"SmartStrand vac"
My wife and I were elated upon stepping bare foot onto our new mohawk
smart strand carpeting, you've just never walked on anything as soft-silky-
plush before! It didn't take long, however, for our opinion to turn to
bewilderment and irritation as I pulled our new dyson vac out and tried
to vacuum it, omg! Brutal! Tried all the mohawk suggested vac's, no way!
Searched multiple websites, including youtube,( where I found a video
showing a man vacuuming his smart strand with a canister vac, quite
easily. Problem was that when I looked up the brand vac he was using. It
cost more than $600.00. I found other vac's guaranteeing to work just as
good, their cost was between $800.00-$1,000.00! Insane! Seriously
exchanging the smart strand for something else, but I'm very happy to
say that we decided that we just loved it too much. Our feet screamed,
no, please don't! Well, I can say that everything turned out just
fine...in the form of two relatively inexpensive brand vac'S. We had a
portable, rechargeable, hand held shark cordless 18 volt, model sv780 n1
14, with a power brush head. It turned out to be great for vacuuming
small areas. The real answer was to be my trying my 4.5hp wet/dry shop
vac, for vacuuming the entire carpets, very easily. The long wand and
light head worked very well. I think I paid $89.00 for it. Problem
completely and happily solved and I'm back to loving my smart strand
again! I'm planning on going one better by buying a newer 6.5hp shop
vac. The increased suction should be perfect!
Date created: 2013-01-19
Name: Robert ,Susan Messick
Location: Nortwest NJ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"@Home and Mohawk Carpet"
I bought my Carpet 1 year ago it fell apart in less then 60 days ..It
took a year with Carpet company and Mohawk to Replace it....I Had to pay
an additional $3377.00 to get the carpet I bought in the first Place....
I would never Buy Mohawk Again...
Thank you Robert messick
Ron As you know we purchased Mohawk Carpet from you on 11/11/2011. The carpet we purchased was in your words pet friendly high traffic carpet.. The Day after the install, I called and told you of the excess shedding in all carpets at the home. I was told this is normal and would go away,It has not stopped.. Ever day in every room even where the dogs do not go-- Office and Bed room --- we have complete loops of carpet come out of the rug..I have saved ever one of them and now I am working on my 2nd sandwich size bag of carpet... I spoke to you several time and to the Mohawk carpet people...My last conversation was with a Misty Young who promised to call me back in 2 days I have no waited 2 and one half weeks with no returned call here is her direct number 706 422 2043.. As you know I am waiting for this to be resolved before releasing any more work to your company I have 4 more apartment to do in Sandy Hook NJ and need to resolve this before and more work will be given out.. Thank you for looking into this Robert Mohawk Carpet is a very disreputably company .....
DO NOT BUT THERE PRODUCTS AT HOME CARPET NJ WAS OUR INSTALLER.....
Date created: 2012-12-05
Name: K. Oliver
Location: Louisville, KY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"SmartStrand Silk a BIG disappointment"
This carpet looks pretty and feels soft, but there is no cushion feel
when you walk on it (installed with Mohawk recommended pad). Our old
Sharp vacuum and a new vacuum (I.E. Hoover Wind Tunnel T-Series)on the
Mohawk recommended list don't work - too difficult to push. Very
expensive carpet and doesn't look as good or clean as well as our 23-
year old living room carpet. Carpet loops keep coming out of carpet just
walking on it (just two of us and no pets). Mohawk did not post the
polite review I submitted to their website.
Date created: 2012-12-03
Name: PCMurphy
Location: Richmond, VA
Model: SmartStrands
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Major Mohawk Carpet Issues"
Mohawk keeps telling their consumers that they need to buy a new vacuum
to care for their carpeting. It looks like to me they never did any
actual consumer testing of the product to see how the average homeowner
would care for and use their product. When you call the "Customer
Service" number they say we can email you a list of recommended vacuum
cleaners. Well I don't see any way to discern by that list of vacuums
which one or ones may or may not work correctly on their carpet. I have
never in my life experienced a carpet that is so very tempermental that
you had to buy a specific new type of vacuum and treat it in such a
special manner in order to care for it. That alone is a huge problem
and I don't feel as a consumer I should have to treat a piece of
carpeting with kid gloves so to speak in order to have it in my home
but that is exactly what Mohawk is telling me. It is already mashing
down and getting worn in just a matter of days. I think they never even
tested any of these newer SmartStrands at all and want the consumer to
foot the bill! I have never seen a carpet that couldn't be vacuumed
much less used!
Date created: 2012-11-29
Name: K. Mawhinney
Location: Pennsylvania
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy Mohawk carpet"
We purchased EverStrand carpeting for our entire house. All but the
family room were a very light cream color, The fr was a few shades
darker on the tan side. From poor installation to carpet quality, the
process has been a nightmare...not once, not twice, but three times! The
first carpets began to show several zigzag marks, like dirty tire tread,
each four inches wide, about four feet apart, in each room and on the
steps in traffic areas. There are only two of us and we do not wear
shoes in the house, only slippers and socks. I began to notice the
markings about three months after installation. We noticed it getting
worse, but we had no time to deal with the issue for almost 20 months
from installation due to serious illness. First, Mohawk stated that they
wouldn't do anything until we had them cleaned. We told them that we
felt there was a major defect in the carpets and they were not dirty.
They agreed to send someone to look at them. An independent inspector
concluded that there was a defect caused at the mill. Mohawk agreed to
replace them. Reluctantly, we had the same carpet installed with
assurance by the store manager that they thoroughly inspect the carpets,
especially rugs reinstalled on a claim. Time off from work again and the
inconvenience of upsetting the house once again, was indeed an ordeal in
itself. The new carpets arrived and I immediately saw lines running
along the entire length, each about two inches wide, about two inches
apart. I asked the installer about it and he said it was caused by the
rugs being rolled up in the warehouse and they will settle. To make
matters even worse, as the installers were packing up to leave, we saw
what appeared to be a grease stain the size of a quarter in the middle
of the hallway. The guy who was working that area all day acted as if he
didn't know it was there. There is no way he didn't see it. They also
did very much damage to my walls and moulding, an unreasonable amount of
damage. We called the owner, they had someone come out to steam clean
the spot. After several tries and lots of chemicals, the stain was
nearly gone, but we could still see it and knew it was still there in
our brand new carpets. We also complained about how dissatisfied we were
with the appearance of the carpets. He told us that they did not notice
the lines when they had them spread out for cutting in his warehouse the
day before. I fail to see where they did not see it. It was so obvious
that we noticed it immediately, in every light and area of the house.
The owner contacted Mohawk. They agreed to another inspection. The same
inspector couldn't determine the cause and sent a sample of the carpet
to Mohawk with his report resulting in an offer of $1,100.00. An insult.
The owner of the store agreed to settle with us and replaced the
carpets, but they had to be Mohawk. We selected a Nylon fiber rather
than polyester and we have been satisfied since installation six months
ago. The exchange took three months and the previous carpets did not
settle in that amount of time and I do not think that they ever would
have. The stripes were still very visible, in both traffic and non-
traffic areas. In research I found that it is a known defect and it has
been called corn rowing. Time will tell how the most recent carpets will
wear. Hopefully, well. Carpet installation of an entire house three
times in two and a half years is just ridiculous, not to mention time
off from work. We will never purchase another Mohawk product again.
Neither will my family and friends.
Date created: 2012-11-19
Name: Sylvia Kraemer
Location: Clearwater Beach Fl
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"mohawk carpeting"
Had Mohawk carpeting installed in my condo five years ago. Just my
husband and myself, both age 74. We have no pets. Just the two of us who
wear slippers all the time to protect our carpet. Our carpet is lousy
junk. So sorry we paid so much money for such an inferior made carpet.
It is crushed in all the traffic ares and looks like it is very old
carpet. I vacuum twice a week and get loads of fiber in my tank. Rep
from store called the crushed areas of carpet pooling. I keep my carpet
clean but it looks dirty in all of traffic areas and yes I do have it
steamed cleaned. Mohawk does not honor it's warranty at all. I'll never
ever buy any of their products again. All I will say to anyone thinking
of buying this product is "don't buy Mohawk, you will get scalped".
