Consumer Reviews of Mohawk carpets
Popularity:
#7 of 18 brands of carpets
19% of customers recommend
198 reviews with a
2 average rating
-
Very Satisfied
32
-
Somewhat Satisfied
6
-
Neutral
6
-
Somewhat Unsatisfied
8
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Very Unsatisfied
146
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2011-06-29
Name: M. R. Pavlick
Location: Huntington Beach, CA
Model: Rodeo Drive II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet Does Not Match Sample"
I feel cheated by what appears to be a Mohawk "bait and switch". I
ordered Rodeo Drive II (a beautiful Mohawk carpet) based on the floor-
room sample and the larger sample sent by Mohawk. When delivered it was
not what I ordered, so I sent it back. Second roll the same, third role
the same, fourth roll the same, but by this time I was worn out and sick
of being in a mess for three months so I had them install the carpet.
What do you do when you send carpet back three times and the territory
manager says "it's the same carpet as the sample" yet you and the
dealer can see it obviously isn't? So now I have a carpet that shows
every foot print, vacuum mark, and has to be raked to look good - to
their credit, the color was right on. So remember what you see and
select isn't necessarily what you're going to get if you buy Mohawk
Rodeo Drive II!
Date created: 2011-06-22
Name: jeff ching
Location: bothell
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Too big, too rude, too indifferent"
Had questions and problems they shunt me off to many untrained
ignorant people.
Date created: 2011-06-21
Name: T. Mulcahy
Location: Liverpool, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stair and hallway carpeting"
Cleaning problems not addressed by dealer or manufacturer. Would never
purchase from either source again.
Date created: 2011-06-08
Name: Barb Deibler
Location: La Grange Ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"The worst carpet experience we ever had"
My husband & I purchased Mohawk carpeting in March 2009 that had a non-stretch backing. Since then - we have had to stretch the carpeting 3 times and currently have an appointment for the fourth stretch. This 4th time - the installers will have to take approximately 6 inches off the carpeting. We had a claim with Mohawk to have it investigated. The claim was denied. When the installers come this time - I will box up every single scrap of careting and mail it to the claims department to impress upon them of their incorrect decision. A sales representative even called me and told me she thought the carpeting was bad. I will never purchase anything from Mohawk ever again.
Date created: 2011-05-14
Name: Anonymous
Location: manchester, NH
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"my mohawk carpet"
i have had my carpet for six years. i am very happy with my carpet. it is a thin carpet so it doesnt hold all the dust without mercy. it is a very nice carpet, and one of the few carpets i would ever own. i like the color of my carpet a lot. it is very beautiful. i have had it forever and it is very easy to clean. i do not struggle to vaccuum when i do my cleaning. i do not like the resistance it gives to my vaccuum. it is easier to clean in one direction instead of cleaning in any direction i like. i like that the dust doesnt penetrate deep into the carpet. i would buy this brand again. i do like it a lot and i do not think i would resort to any other carpet. i would recommend it to a friend. if it is good enough for me then it is good enough for them too.
Date created: 2011-04-29
Name: Anonymous
Location: Miami, Florida
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"terrific design, expensive cleaning"
I've had my carpet for 5 years and has really been a very good buy, is a carpet in style, high quality and provides a good view of my house. what I do not like from the carpet is cleaning which is very expensive, but the advantage is that not gets dirty easily and washing the carpet is usually a month. I never really had to change my carpet or replace it, I would definitely buy another carpet from this brand they are very good design carpets. I do not know if I am sure to recommend to any friend, because washing is usually expensive but if you have the money and you like the looks of your home with these amazing carpets obviously I recommend it you
Date created: 2011-04-16
Name: B. Petrus
Location: Frackville, Penna.
Model: horizions
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"dIssatisified with preformanace"
our present Mohawk carpet is not quite 8 years old, and being near 70 yrs. old , my husband and I certainly don't have any small children to run about, or animals who would ruin one small area in our
entire carpet. I havee asked for help with this problem as it has not stood up to the wear warranty.
we must now replace 60 sq. yards because of maybe 1 sq. yd.
Date created: 2011-04-11
Name: Naurine Rentz
Location: DIllard, Georgia
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very Dissatisfied"
I purchase Mohawk carpet from my local carpet dealer. It quickly started to unravel and I contacted the dealer who I purchased from and they sent out someone to fix it. It their haste they made it worse and it soon started to develop large holes. I have spent two years trying contacting both the dealer and Mohawk customer service with no solution from either company. They tell me to just keep calling.
Date created: 2011-03-24
Name: Anonymous
Location: St. Charles, IL
Model: Horizon - Favored One
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"The Great Whitw"
I have owned this carpet since I had moved into my house one year ago. The thing that I like the most about it is that I it has a soft feel to it which is nice when I am laying on the carpet. One thing that I dislike about it is sometimes it can be very hard to clean out small items like toy parts because they can get deep into the material. I have had the carpet repaired once because my dog had chewed a hole in it. The repair process was very simple, they came in and replaced the small section of rug that my dog had destroyed and the service was fast. I would buy this brand again because out of the other rugs I have seen these are the nicest and softest. I would recommend this to a friend.
Date created: 2011-02-22
Name: Anonymous
Location: Washington, PA
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Very Happy with the Carpet in my Basement"
We have owned our carpeting for a little over a year now, and I am very pleased with the quality. We decided to go with Mohawk Carpeting, and the type is Berber. I was afraid because we got a cream color, but I have only had to vacuum it four times with medium traffic. We had a Super Bowl party, and someone dropped their dark beer. I found that it came up very quickly, and you cannot even tell that anything dropped on the carpet. I have not had to replace it, and would recommend this company and carpet type to a friend. We wanted nice carpeting, but could not spend hundreds of dollars on it. We got their no interest financing for a year, and have had no problems.
