Consumer Reviews of Mohawk carpets
Popularity:
#7 of 18 brands of carpets
19% of customers recommend
198 reviews with a
2 average rating
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Very Satisfied
32
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Somewhat Satisfied
6
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Neutral
6
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Somewhat Unsatisfied
8
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Very Unsatisfied
146
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2018-07-18
Name: New Homeowner
Location: Florida
Model: SmartStrand
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk Does not stand behind their products"
Mohawk advertises SmartStrand Forever Clean, Forever Stain-Free, Forever Durable, but it was the exact opposite. It got dirty within a couple of months and would not get clean, even with a profession rug cleaner. They sent an inspector but ignored the report and said there was no manufacturing defect, which means they know they carpet does not live up to what they claim.
Bottom line, don't buy Mohawk Carpet, they do not stand by their warranty
Date created: 2018-07-15
Name: M. Zumbahlen
Location: Centralia,ks
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Unhappy carpet owner"
I bought my Mohawk carpet on sale for $22 per sq. yd at Stallbaumer Lumber, Seneca, KS. Worst carpet I've ever had for the price
It leaves traffic trails wherever it is walked on. It takes constant vacuuming for it to look nice. Mohawk came and looked at it but did not stand behind their product.
Date created: 2018-07-02
Name: Shelley
Location: St. Paul MN
Model: City Shores Cozy Beige
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Regrets plastic fibres rub off all over"
I ordered this for the color, I researched after purchase when too late. It is the "polyester" type plastic shiny sparkly type (if you look close) It looks normal in the carpet store. I have a cat, whom licks his paws. I also had issues with dust in general in my home. I didn't know this carpet would add to it. Do this test. Take your sample, rub it against black cotton or nylon clothes, do tiny shiny spindles of plastic or whatever it is rub off onto the black? This means it sheds like crazy like mine. (right away) the fibres are weak and semi loose. I sat on it with my black yoga pants, and the fibres were all over my pants, and the fact that these fibres are not natural, they won't disintegrate in the wash, or likely in my cats intestinal system. I'm probably going to have to cover it with plastic which will suck. I regret getting it, I should have just paid for it and then paid for another carpet made of nylon which I would do for our health. These can float in the air and get breathed in to the lungs. I hate it when I make expensive mistakes like this. After research, nylon would be the way to go I think, do the black cotton rub test on your samples.
Date created: 2018-06-28
Name: SMS
Location: albuquerque
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible product"
Worst carpeting I have ever seen. Horribly matted, almost threadbare on the stairs. Only 2 years old with moderate use. Was sold on the carpeting due to their warranty, but when it came time for Mohawk to stand by their product they failed. Almost immediately denied our claim and now we are living with a matted and unacceptable carpet. Do not buy from this company! You will be disappointed.
Date created: 2018-06-27
Name: Ms. Barbara Dampier
Location: Springfield, MO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pissed off"
The carpet is coming up and shredding at some seams. Mohawk sent inspectors out. They pulled the seams up more than they were to look & their determination was that I have 2 sm dogs and clean the carpet myself the rug was too wet and the dogs wet on the seams. I was never told the carpet had to be professionally cleaned. The never offered to fix the parts of carpet the inspectors pull up and it's in worse shape now than before. Carpet is only 8 yrs old. This is sure a case of CMA and poor customer service after the fact. Be sure you get a warranty.
Date created: 2018-06-21
Name: Tim W
Location: Broomfield, CO
Model: Smart Strand
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shiny like tin foil and just as durable. Sad"
Do not buy this carpet at any price!! Just over a year old and the look is shabby and matted. In front of my couch there is a spot where it's so matted down I would have to put a throw rug over it if I move my couch. The stairs look terrible as does the the several feet into my living room entry way. I filed a claim and of course it was denied. I don't understand how this company can get away with it as it appears everyone is very unsatisfied. I'm considering a lawsuit. This is not normal wear.
Date created: 2018-05-29
Name: Jennifer
Location: Lynnwood
Model: Top Card BP807
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Brand New Home Looks Trashed Because Builder Chose Mohawk"
Obviously I'd give zero stars if possible. We moved into a brand new home just months ago. It's 3 stories, 2300 sf, and nearly wall to wall sh***y Mohawk carpet. We've recently had an inspector out to inspect the carpet because of this. But anyone paying well over a half a million dollars for a newly built home would expect to go more than 2 or 3 months before being forced to replace their carpet, whether or not Mohawk covers the replacement (which it sounds like they rarely do). Our carpet is not only cornrowed everywhere (and has been since day one, regardless of what Jeff believes to be true about the first gen. Poly carpets compared to now). But more importantly, I've never seen more matted, disgusting carpet in my life. We've followed all maintenance requirements for the carpet. Where we walk (rarely, because we're always at work) It's so matted that a vacuum won't even lift it. But more infuriatingly, in the Baby's room, where we only go to pick her up or put her in her crib twice a day, and change her at the changing table twice a day (becuase she's at daycare the rest of the time), the areas in front of the crib, and changing table, are so matted down we can't even see individual carpet twists in the pile. The twists literally melded together to form a single disgusting fuzzy sheet of what appears to be felt. And it can't be lifted in any way. The carpet's completely broken down, at the molecular level, like it's decomposing. it's the weirdest thing I've ever seen. Every time we go to my Mom's house, with her 30+ years old carpet that I grew up on, I'm upset, because her carpet is still nearly perfect. All pile twists stick straight up, nothing is crushed, and certainly not matted. It's sparkling white with no stains, and literally glistens in the sunlight. Then we return to our brand new expensive home and cry because walking on the carpet is the most disgusting thing I've ever experienced. And my poor baby doesn't even want to crawl because the carpet hurts her knees since it turned weirdly rough on the surface after matting down and fusing together. The homeowners in our development are considering a class action lawsuit against the builder. This is one of the reasons why. Congrats Mohawk. You made lost a "customer" before we'd personally ever even chosen a product from you. We might have been dumb enough to think we could replace this carpet with something more expensive at Mohawk. However, after reading countless reviews that sound exactly like our own experience, and knowing now that ours is not a unique experience, I will never buy Mohawk ever. Nor will anyone I know ever buy flooring without me trashing Mohawk to them until they agree to buy something else. I will make it my MISSION to turn away every potential customer you ever might have had. You took the joy out of my childrens first home. You made my baby not want to crawl. You literally single handedly ruined our entire experience in buying our first all new home. I wish I'd bought a 30 year old home with the same carpet my mother owns. Then I'd have brand new looking carpet still.
Date created: 2018-05-21
Name: brenda
Location: O`Donnell,Tx
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Dissatisfied customer"
The Mohawk carpet was very expensive and supposedly was stain resistant. Not so when it got stain I tried to remove and it wouldn't come out so I got a carpet cleaning guy $70 my expense still didn't come out then the adjuster said it was stain ed to the pad my fault called main company same thing. All I have to say is Mohawk carpet sucks!
Date created: 2018-05-09
Name: JB
Location: Salt Lake City, UT
Model: Thoughtful Flair
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Very Happy with Purchase"
Had Mohawk Thoughtful Flair installed in our home three months ago. It still looks brand new. Very happy with this product. The carpet is so soft and I love the different flecks of color. We paid extra to have a memory foam pad installed underneath the carpet which adds extra cushion and felt that was worth the additional cost.
So far, zero complaints about the carpet. It is very dense, soft, shows minimal vacuum marks and foot traffic. Shedding was very minimal after install. Our cats scratch it and no damage is done. No issues with pilling, stretching or dreadlocking. It springs back from compression much better than our old nylon carpet. Cat did have a few accidents on it and the liquid stayed on the surface and washed out with little effort, no staining.
There are so many negative reviews about most carpet companies (human nature to address wrongs but forget to give kudos when something works well). Frankly it was stressful picking a carpet when I couldn't find many positive reviews for ANY manufacturer, and it is especially hard when the reviewed doesn't share which specific carpet model they bought. There is a BIG difference in quality btwn a economy carpet and something higher end so reviews with only manufacturer listed really isn't helpful.
I felt compelled to let other consumers know how happy I am with my Mohawk Thoughtful Flair carpet purchase.
Date created: 2018-05-08
Name: Nicole
Location: [email protected]
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality and won't stand behind warranty"
I will never put Mohawk carpet in my home again. We bought very expensive carpet made by Mohawk and the carpet started breaking/wearing down within 5 months of purchasing. We followed all of their requirements for caring and maintaining the carpet and it still did this. Of course the place we bought it from went out of business so we had to deal directly with Mohawk. What a joke. The paid someone to come out and look at it and they said absolutely nothing was wrong with the carpet and it was showing normal wear. We had a cleaning company come look at it along with a carpeting store in town come look and they said it shouldn't be doing what it's doing. The carpet is matted down and looks disgusting. We're fighting their denial but I'm sure they still won't do anything about it. Save yourself time and money and go with a different manufacturer.
