Consumer Reviews of Mohawk carpets
Popularity:
#7 of 18 brands of carpets
19% of customers recommend
198 reviews with a
2 average rating
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Very Satisfied
32
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Somewhat Satisfied
6
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Neutral
6
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Somewhat Unsatisfied
8
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Very Unsatisfied
146
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2018-04-30
Name: Reputable
Location: Bakersfield, Ca.
Model: Smart Strand
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Rip Off. Over Sell, Under Performs. Wears Out Quickly"
I have been in the carpet cleaning business for almost 30 years. I have the best equipment money can buy. I have a 5.0 rating with all the review sites in my area. I have received the Angies List Super service award 4 years in a row. I am an IICRC certified master textile cleaner. I have cleaned thousands of homes. Am I bragging, maybe a little. I am just saying if anyone knows carpet.
The problem with Smart Strand carpet is not the stains it is the wearing of high traffic patterns. High traffic patterns like in front of sofas, around the bed, the hallways and living areas.
The truth is that all carpets are subject to stains. Most spots and stains can be removed. Unless you are extremely hard on carpet, stains and spots are not the problem. Though most manufacturers of carpet use stain and spot removal their main selling point.
Wear in traffic patterns is and always has been the most difficult thing to restore when cleaning a carpet. Smart Strand wears out incredibly fast. I have gone into homes after having the carpets only one year that look horrible and cannot be restored by cleaning. I'm not talking about dirty homes. Most of these people are clean and many have house cleaners.
Smart Strand Carpet is a rip off. It's not right that a huge company like Mohawk takes advantage of hard working people. I know many people who made a financial sacrifice to buy new carpet, thinking it was indestructible only to be heart broken because their carpet looks like crap after only one year.
Mohawk does not honor their incredible warranties. I have had several customers file complaints with Mohawk. Not one of them got any satisfaction only excuses.
Date created: 2018-04-09
Name: A J C
Location: New Zealand
Model: Smart Strand Triexta
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Told by Supplier it was not a first grade product"
We had an issue. A friend had told us to retain the sample, which we did. We came home after the carpet was laid, compared the sample to what was on the floor - different - not just a slightly different shade, but different colour tones altogether.
What ensued has been a nine month process, I am guessing largely held up by our local supplier (Carpet Court NZ) who have had a lengthy 'claims process' and told us that it was no longer a first grade carpet and they would as such they not honour any warranty on it... it has been ripped up and we have got a full refund.
My advice - don't go near it. Or if you do choose it, keep the sample - no one seemed that surprised that they weren't a match. Its a synthetic carpet for goodness sake - there should be very little variance.
Date created: 2018-04-08
Name: J Stufflebean
Location: Rockport, tx
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet we have ever had"
Our first and only Mohawk carpeting was suppose to be one of the best they sold, very resistant to staining and wearing. We only kept this carpet for 2 years and after trying for 3 months to get a refund towards another type of carpet jus t gave up after they kept telling us we did not clean it correctly/vacumn it correctly etc. We have had carpeting all our lives and I have even sold carpeting for. Living. Their carpet was the worst at staining/soiling/and wearing of any I had had in our home. I have always cleaned my own carpets with a carpet cleaner 2 times a ye ar and this carpet did not clean well at all. We replaced it with another brand and it has worn very well and is still looking great. Buyers be wear this company will not. Help you if you have a bad carpet that needs to be replaced! and it does not stand up to everyday wear as others do!
Date created: 2018-04-03
Name: G. Facey
Model: Innovia
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"They don't stand behind their warranty"
They said the carpet wasn't powerstretched because their inspector couldn't find spike marks in the carpet so I went out to the house and, in front of the home owner, I turned back the carpet and videoed the whole thing showing the spike marks to the homeowner. Obviously the inspector didn't have a clue what he was looking for or where to find them. Mohawk still claims it was not powerstretched because the tackstrip holes aren't elonggated enough. What is a person suppose to do, thrash the carpet with the powerstretcher when installing it? I'm sure the customer would really apreciate that.
Date created: 2018-02-23
Name: Kenny Ray
Location: Kentucky
Model: Native Charm
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"No durability!"
Now I understand what is causing all this negativity. In a small area, under a recliner, my carpets nap was worn down over 50% within 6 months. I expect carpet to wear evenly everywhere especially carpet that is not walked on. Once noticed, I complained to my carpet retailer. About a week later an independent inspector reviewed the area. Mohawk ended up authorizing my claim. Good news, bad news - My retailer only carries Mohawk. Since I'll have to stay with Mohawk and If this is representative of Mohawk's wearability, I guess I will have to go through this replacement multiple times while I own this house....yuck.
Date created: 2018-02-18
Name: Christine MacManus
Location: Narragansett, RI
Model: Aladdin
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Just install"
We just installed Mohawks Aladdin carpet and hate it, looks awful. Could not tell from sample, but shows every footprint. My old carpet now at the dump looked nicer than this. No way that you can vacuum it to look better, just marks it more. Mohawk told my local carpet dealer in Peace Dale RI, there was nothing they could do for me. Guess Shaws Carpets want happy customers but Mohawk doesn't care! Don't buy this. Wish I could rip it out.
Date created: 2018-02-15
Name: Barbara Rajterowski
Model: Smartstrand Silk
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy"
It is amazing to me with so many negative reviews of this carpet that Mohawk is still stiffing customers with this horrible carpet. What good is stain resistance, if the new carpet looks 15 years old. Tere should be legal recourse.
Date created: 2018-02-10
Name: Doreen A Miller
Location: Bethlehem PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't Buy Carpet From Mohawk"
The Mohawk Carpet is garbage. Never will I buy it again. We moved into a new townhome and selected the carpet from the distributor it's a level 2 Stone Lion. Shortly after we moved in within weeks the carpet started failing. It is only me and my husband in a non-smoking home.I have complained no one helped me. Mohawk sent out a carpet expert who was a bunch of nonsense of course he was on their side because they paid for him. A total rip off. I will never buy this carpet again. Run and don't look back if you are considering this. Choose another carpet brand.
Date created: 2018-01-18
Name: Don
Location: Portland, OR
Model: Smart Strand
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"An educated understanding of carpet"
I think it's important to really read what these reviews are saying, I've noticed that the bad reviews are mostly due to either not having the retailer become the consumer's advocate or based on old information that has now become unreliable because of industry changes.
It's true that at one time, any poly carpet was not good, I would tell people to run from it unless it was a loop pile (or berber type) carpet because of no memory so it would matt and not bounce back like nylon. However, smart strand is triexta fiber, the first fiber to receive a new name since nylon in the 40's when parachutes were invented.
The reason it is called triexta is because of an added molecule that gives the fiber a tremendous amount of strength and bounce-back.
I have installed, sold, and represented carpet of all types for 30 years. My confidence in smart strand is very high, I believe it is now the best fiber on the market.
Date created: 2018-01-04
Name: Jason Frederick
Location: Ambridge PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Backing coming apart strands coming out should put together lawsuit"
Got really thick mohawk carpet for my living room was really beautiful when I first got it. Not even a few months later strand are coming out when we vacuum and the backing is coming apart. This is what the installer determined. He took pictures and sent them to Lowes, which I had to call several times and finally they sent a claim to the manufacturer and its been about a month and nothing resolved yet. I purchased from Lowes because they used to stand behind their products but never again. Want to get enough unsatisfied people together for a lawsuit
