Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2014-05-20
Name: Jamie
Location: SLC, UT
Model: Barracan II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Still a dark spot on the carpet"
We paid alot of money ($42 psy) for our carpet. We had Stainmaster in
our last home and loved how durable it was with our family and pets. We
told the sales person that we wanted something equivalent or better. She
suggested this carpet. It is beautiful, it is soft, it looks plush, just
like we wanted.
The bug but... We have a little dog who sometimes is naughty. Within one week, sure enough, he was naughty on the new white carpet. We cleaned it according to the manufacturers direction, clear dish soap and warm water, and a dark stain developed. We steam cleaned, still a dark spot on the carpet.
I am working with my retail location on a solution and can't post a final. We are still within our 60 day customer satisfaction timeframe.
Date created: 2014-04-09
Name: Michelle
Location: Holley, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet Warranty - A Joke"
Within a year our carpet has spots that are "lightening" up .. not
stains. They appear and we have no explanation. Shaw sends an
"independent rep" who claims pet urine (which means my dog must
'tinkle' all over the house in a 1/2 inch spot) and lack of owner
cleaning! They said they "tested" the carpet and it was stain resistent
so no factory fault. Now, a stain and a lightening/bleaching look are
completely different. Shaw is useless and just puts the blame on the
consumer. I'm following advice of others on this site and claiming
through nys offices.
Date created: 2014-03-26
Name: Greg M.
Location: Colfax, Wix
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet warranty with Shaw carpets--what a joke."
In less than a year we had light spots showing up in different places in
our new carpet. I contacted the retailer and they contacted Shaw. They
hired a so-called independent inspector to examine and do a report. The
report came back in Shaw's favor. The report stated that the loss of dye
in the fibers was due to cleaning chemicals, but did not specifically
identify a chemical. I found this to be an easy way to lay the blame on
me, rather than consider a defect in the carpet. It is obvious after my
conversation with Shaw, that they have no intent of considering any
warranty. If I want to appeal the denial, I have to pay for another
inspection. I have decided to file a complaint thru our state's consumer
protection office. This only takes time, not your money.
Date created: 2014-03-20
Name: Barbara Lambert
Location: Lone Oak, Texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Cloverdale"
We got a shag from Lowe's It was very nice..but about months after
installed we began to see a fine white dust on all our furniture and
we were breathing it also. We want to Lowe's and they sent a sample
in...came back the backing was defective..said it had been corrected so
we bought more #2200.00, We are now having the same problem only worse.
We are going to have it analyzed..Shaw said nothing is wrong but it is.
It is worse this time.I Pulled a piece up and the backing it
disintegrating. They said it is okay. Beware of shaws carpet.
Date created: 2014-03-10
Name: R. Sandstrom
Location: Minnetonka, MN
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warranty is useless"
We had a small room carpeted with a 1--% nylon, low-loop carpet from
Shaw around the first of Dec., 2013. About 2 weeks ago, while bringing
in a bag of groceries, I was unaware that a 2-liter bottle of ginger ale
was leaking. It left about a 4 foot trail. My husband immediately
cleaned it with a Woolite with Oxy cleaning product that states on its
label that it is safe on nylon carpeting. We now have about a 4' long,
4" wide darker streak in the carpeting. Shaw refuses to come out and
inspect it, clean it, or replace it unless we hire a cleaner first to
try to remove the stain. I called a couple of cleaners, and they told me
they might be able to lighten the stain, but couldn't guarantee it. I
called Shaw again: they were adamant that it's our carpet, and we have
to take care of it and hire someone to come out before they'll help us.
Worthless... they don't stand behind their product. No wonder they got
such a low rating. Junk.
Date created: 2014-02-23
Name: Jen
Location: Saint Joseph MO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Carpet"
After purchasing Shaw carpet for our entire home in less than 3 years
it is matted and roped. It looks far worse than the 15 year old carpet
we had prior to the purchase. It is only my husband and I in the home
so there is not high traffic. We contacted the seller and were told
since we missed the first cleaning by 6 months the warranty was no
good. The salesmen in the store were beyond rude and talked down to us
as though we were brainless. I would never again purchase Shaw carpet
or buy from Eckards Home Improvement store. Also, I would advise others
to do the same.
Date created: 2014-01-11
Name: Janice Sadowski
Location: Wisconsin
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality"
The quality is not there. In the condo that I sold the Shaw carpet was
25 years old and it looked brand new. The new one I have in a new condo
is disgusting. It leaves foot prints and leaves a path where you walk.
Even after someone looked at it nothing was done. After all there
inspectors are on their side. I will never buy one again. This company
is extremely unfaithful. The path started right after it was installed.
Date created: 2014-01-02
Name: Mfish
Location: Edgewater Florida
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Wish I'd Seen This Sooner!"
I have just gotten off the phone with the store where I'd bought this
poorly made carpet because I hadn't heard the results of the inspection
ordered by Shaw in November. My complaint is this: after installation of
about 1100 square feet of carpet covering three bedrooms and a living
room/dining room in June of 2012, I am thoroughly disappointed with the
lack of quality and the wear it is showing. I could be reading my own
complaint when I saw on this site that it is worn, matted, flattened,
dirty looking after this length of time! I had it professionally steam
cleaned in October of 2012 after only four months of use, and again in
early November of this year, thinking we must be awfully hard on it.
There are only two people in this house, and two small dogs. To help
keep dirt to a minimum, there are mats outside the front door, inside
the front door, at every area where the carpet meets the tile at the
entry to the kitchen and the exit to the screen porch. There are mats in
front of the couch where we sit. There are mats at the back door
entrance from the yard to the porch and from the porch to the house.
There is an area rug beneath the dining table. If I had any more mats,
there'd be no need for carpet at all--the whole place seems to be
covered in them! I bought a new vacuum cleaner --Shark Rotator-- shortly
after buying the carpet and it seemed to be picking up tons of what I
thought was dirt. It wasn't just dirt...it was pieces of carpet
fiber...I Wasn't just vacuuming the carpet, I was vacuuming up the
actual carpet! Still after twice weekly vacuuming (more carpet)and two
professional cleanings, it still looked bad. The second cleaner asked
how old the carpet was and I said less than two years and he was
astonished. He said it looked six or seven years old. He suggested that
if it had a warranty, it is usually five or ten years and that I should
think about checking that out because it looked pretty bad. So I started
by calling the retailer and he came out to look at it. I had to laugh
(or I'd cry) when he told me several things: it was a closeout (so?), it
was not expensive (so?) and it just looked like it needed cleaning (it
was) and raking (really?). I told him that the very things he used to
sell me the carpet...closeout, great deal, great price...are the things
he was now saying were wrong with it, and implying that it was my
stupidity in buying it in the first place. So I asked him to get in
touch with Shaw to have them come and inspect it. So they sent The Floor
Detective out a week or so later, and he spent quite a bit of time
looking, testing, taking pictures, etc. and listening to my complaints.
I wanted to say, "you have eyes...you can see what's wrong" but I just
explained that the only places where the carpet is not worn down flat is
where it is not walked on at all--under the coffee table, under the
buffet, around the edges. I explained that it still appears just filthy
after cleaning. I told him that the carpet is so flat at the entrances
to the rooms that the nails from the edges are sticking through it.
(Even with my mats over them!) I told him pieces of the carpet are
getting stuck in the vacuum. (Also, which has more to do with the
installation, the carpet underlay is coming apart in one bedroom where
we hardly ever go. It started as just one small area and has spread out
so that many feet of it is resting right on the concrete floor.) He
nodded quite a bit, and I'd hoped I was making my case for replacement
under the ten year warranty. I even asked him if he minded my watching
him work and he said no, he was pretty used to it as he'd testified
quite a bit in court cases. So, it came as no surprise that when the
results of his tests were in, he sided with the folks who'd sent him. He
said, as I've read here, that it was improperly cleaned, that the wear
and tear was normal for its age, and that when he used distilled water
to extract dirt he got a lot of dirt out. So it's everyone else's fault
that the carpet is disgusting junk; not Shaw's. I sent a complaint to
the BBB in the area where Shaw is manufactured and I see that there were
over 75 complaints lodged against them this year regarding their
products or warranties. I will not be able to replace this garbage
carpet for a long while and it is really an embarrassment to have people
come in...it looks dirty and discolored and looks like a herd of
elephants have been traipsing through. So, unless they decide to do the
right thing, I will be shouting it from the housetop and calling and
writing every consumer agency I can to keep this from happening to
others. I just wish I'd read this sooner myself and I never would have
spent my hard earned money on such shoddy merchandise. Caveat emptor is
great advice in this case.
Date created: 2013-12-18
Name: Judith Pike
Location: Sharonville Oh
Model: Seeds of Comfort
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Awful Carpeting, NO satisfaction"
Should have read reviews before buying carpet. Like many of the other
reviewers we are two old people with a middle-aged cat as only pet. I
feel less foolish about not complaining earlier about our now three year
old carpet, as there seem to be many who complained within months (as we
should have). It was not cheap carpeting and has been cleaned by a very
reputable (translate not bargain) cleaning company as recommended.
Company says must not have gotten soap out, no manufacturing defect. It
seems to seek stains and the traffic patterns are totally squashed down.
Can only imagine what a family with kids and dogs could have done to it.
Carpet and guarantee is a piece of...
Date created: 2013-12-16
Name: Leslie D
Location: Florida
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible. Carpet"
We bought Shaw carpet 2 years ago and I am so terribly disappointed. It
looks like it's over 15 yrs old. I am so upset as we waited a long time
for our new carpet. We have contacted Shaw and spoke to a rude customer
service rep that told me I had to get it cleaned before filing a claim.
I informed her that I am scared to have it cleaned that it will fall
apart even more. It has frayed so bad and there's only 2 people
living in our house, not a herd of cows. This carpet is terrible, poor
poor quality. Do not buy!
