Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2021-05-27
Name: Ken Wuytens
Location: CA
Model: Caress--Candle light
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy this"
We had this carpet installed several years ago, when it was first put in it looked great. My sister, who has done extensive home decorating stated that "It was the most beautiful carpet she had ever seen." However, after 2 to 3 years it shows a lot of matting in traffic areas. It is not stain resistant, and does not clean well. Be aware that if your room is wider than 12 feet, the seams will show as the edges begin to unravel. We were advised to not use a vacuum with a beater bar, supposedly that will damage the carpet. That should have been an indicator to us of just how fragile the "Caress" style is. It continues to unravel along the wall edges and room transitions. We have had it shampooed several times in an effort to keep it from looking stained. This is NOT a carpet you would want in your living room, bedroom or any other traffic area. We will live with it for a while longer before we replace it, it was NOT cheap. Overall, we are very disappointed in this carpet. We do not have pets. The warranty? Well, from reading the other reviews regarding Shaw's warranty service, it seems like a non-starter. Part of the problem is probably the installer. He should have advised us against putting this in rooms that would have traffic. It would look very good in a small room that never has traffic, other than that....
Date created: 2021-01-11
Name: Doug Schlosser
Location: bradenton, fl
Model: EA826 CREATING MEMORIES BLUE
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't waste your money on any Shaw product"
We spent over $10,000 on Shaw carpet for our home and after a few weeks the carpet has lost it's texture and grabs stains like a magnet. It is important to note that this is Shaw's top end carpet made of 100% ANSOŽ NYLON supposed to be the most durable stain resistant on the market. Shaw sent out a so called independent inspector but like many people here have noted the inspector always finds a reason to blame the consumer.
Date created: 2020-12-20
Name: Dan M
Location: MI
Model: E9725
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Smart Thinking Carpet, Not A Smart Buy"
We have been big fans of Shaw Flooring for many years as we had their hardwood products in our last home for over 15 years. Upon moving to our new home we wanted to replace all of the carpet and wood flooring, and again looked to Shaw products expecting similar satisfaction.
We purchased Shaw Smart Thinking carpet for all of our bedrooms, both offices and stairs. We have had the carpet installed for a little over a year and cannot believe how worn it already looks.
We contacted the vendor who we purchased the product from to have them provide an opinion on if it was performing at what they felt was an acceptable level for a carpet only a year old. They were very surprised at the level of wear that was already showing and suggested we submit a warranty claim, which we did.
Not knowing if what we were seeing was "normal" for this product we followed their advice and started the process of submitting a warranty claim. Information we provided to the inspector included how often we vacuumed the carpets (weekly), do we have pets (no), do we wear shoes in the house (no), have we had the carpet shampooed (yes, once) and how many people do we have in our home (4).
After waiting for about two months we finally received a response from Shaw stating that the "traffic patterns" we were seeing are due to matting and crushing of the fibers caused by an improper vacuum schedule and not being cleaned. Additionally the "bearding" we are seeing below the chair in front of of our computer station is a result of site agitation.
I have never written a review of any product previously but am so disappointed in how this product has performed under clearly normal daily activities that I feel the need to inform other consumers before they make the same mistake we have made. Additionally, the response received regarding why we are experiencing the abnormal wear on the carpet is insulting. I am so disappointed that Shaw has chosen to hide behind absurd warranty claims instead of taking care of a long-time repeat customer.
If you are considering a Shaw carpet product and do not intend on vacuuming "daily" but do plan to walk on the carpet then expect to see the carpet begin to matte and fibers show bearding within a year after installation. It should also be expected that according to Shaw this type of deterioration is acceptable and should be expected.
Date created: 2020-11-29
Name: G.Yurth
Location: MO
Model: All Over It 2
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Looks awful don't purchase"
I had this installed Nov. 2020 it has got to be the worst carpet for showing everything. Vacuum marks, even where the cord lay on the carpet color is directional being grey one way and almost silver the other way.
Every footprint shows, just looks like a hot mess. Absolutely the worst decision I have ever made in flooring. The only thing I can say nice is that it is soft to the touch.
Date created: 2020-11-11
Name: R McCallum
Location: Brantford ON
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor pattern retention and wear"
We purchased Shaw Carpet for our TV room and bedroom from Great Floors in Brantford, ON. We are both seniors and have no pets.
In three years we noticed the pattern was fading. We called Great Floors who said that they had no responsibility but contacted Shaw Carpets who sent an inspector. He was very thorough, taking photos comparing the worn carpet with a new end that we had, testing for residue left by the carpet cleaners, spillage of food, drink etc., and also for pet urine, All tests showed no signs of any of what he was looking for. The report did note that "The owners wore dark soled slippers", Shaw's conclusion .. there was nothing wrong with the carpet. So we are left with a shabby looking three year old floor that we cannot afford to replace. Run, don't walk away from Shaw Carpets. Great Floors has also left us holding the bag for an inferior product that they sold us.
Date created: 2020-11-08
Name: Jack C. Davis
Location: St. Louis, MO
Model: Endura3 SD Nylon
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk pure Junk"
Do not buy this: they "exclude" matting and crushing or any change in appearance retention. So I admit I bought this junk and sure enough in 3 years it looks about 15 years old due to matting and crushing. And Nylon is supposed to be the cure for that but not the nylon Shaw uses. I would encourage anyone thinking of this company or any company and check the warranty for matting and crushing if it is excluded find another.
Date created: 2020-11-02
Name: David Geboy
Location: Wisconsin
Model: Cashmere IV
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Matting, Dont buy"
To whom it may concern,
I had a professional installer install the cashmere IV on March 15, 2020. By November 2, 2020 it showed significant matting. I live alone in a condominium and vaccuum regularly.
Date created: 2020-11-02
Name: David Geboy
Location: Wisconsin
Model: Cashmere IV
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Matting within 7 months, Dont buy"
Had carpet installed by professional installer on March 25, 2020. By October 2, 2020 Carpet showed significant wear and matting. I live alone and no shoes and vaccuum regularly. Not happy with this specific model of carpet. David Geboy
Date created: 2020-10-13
Name: Lisa
Location: Northfield mn
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk"
Carpet is showing wear after only 2 months. Shaw will not stand behind it. Saying daily vacuuming is required for warranty. It started showing wear in the first few weeks and has now only been installed barely 2 months and we never wear our shoes in the house and neither does the very little company we get
Date created: 2020-09-30
Name: Brandi Rankin
Location: Sebring, FL
Model: Life Proof
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible! Run from All Shaw products."
Run! Do NOT purchase Home Depot's Life Proof carpet. Do NOT but Shaw!
They do not back their products nor even try to work with you.
Worst carpet and service ever. Our carpet is 4 months old, looks 10 years. Two extremely Immaculate people live here.
Carpet is junk and Shaw is a sham!
