Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2012-03-09
Name: Tracy
Location: Longmont, CO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Expensive Horrible Lesson"
After my nest emptied, I invested in a "good carpet". I picked out a
beautiful Shaw frieze in shades of brown. It was so soft and lush,
with strands an inch long. I also invested in an 8 lb Shaw pad, the
best in stock, and was told that this would even double the warranty
of the carpet!
I loved this carpet... for about a year. Then it started laying down. I got a carpet rake. Tried Host cleaner first (recommended by local carpet store). Then got it steam cleaned. Nothing worked so I called Shaw. They sent out guys who took pictures and pulled strands of carpet. They took a pad and carpet sample from an extra piece in the garage and filed it with a report. Oh, guess what? Yep. Normal wear and tear.
This is NOT normal. The strands are laying down flat. The carpet in the traffic areas is fuzzy. The carpet on the stairs looks awful. It doesn't even feel like there's any pad at all under the traffic areas. My 15 year old contractor-grade carpet looked better than this!
I will NEVER again buy a Shaw carpet or pad.
Date created: 2012-02-06
Name: D Bush
Location: IN
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warranty Not Honored!"
We purchased Shaw carpeting for our home. Within one year of purchase
the carpet had delamination (backing separated from carpet). Shaw Inc
sent out a independent inspector who claims it was either from
"installation" or "environmental influences". Claim Denied! Do not
use Shaw! They have been horrible to deal with and are a sub-par
flooring company.
Date created: 2012-02-03
Name: kenn stone
Location: vermont
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worse carpet ever"
I had Shaw Berber carpet installed about 3 years ago. Within 6 months
snags started to appear, it was supposed to be snag proof, and a few
months later as I was vacuuming and few long strands of the carpet tore
out and wrapped around the brush. Snags continue to appear and another
few strands tore out. This is the worst carpet I have ever seen, it is in
worse shape than the old carpet that was 20 years old. I will not buy
this brand name carpet again or recommend to anyone.
Date created: 2012-01-17
Name: D.JONES
Location: INDUSTRY,PA.15052
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"DEFECTIVE CARPET"
We had our whole house carpeted with Shaw, we went with burgundy in
living room and dining room and hall. The color was immediately coming
out on socks and linoleum, we contacted installer and they replaced
all, one year later it is still doing the same. We were fed up and did
not want to argue so we deal with it.
Date created: 2011-12-09
Name: Matthew
Location: Avon, OH
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"AWEFUL!!! Carpet 7 Months old."
We took possession of our house in middle of April 2011. As of October,
we already have crushing and matting issues with this product. The say
it isn't covered by warranty. Well, what is covered then?
I have noticed how many people have complained and I am curious to know why Ryan Homes have decided to use this garbage company to supply carpet? I plan to make my OPINION known by chain emails, FaceBook, Twitter, Angie's list, the Better Business Bureau and every review board I can find. Shame on you Ryan Homes for contracting these fools!
Date created: 2011-12-01
Name: D. Lowe
Location: Ft. Smith, Ar
Model: Great Scott II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible carpet"
We purchased the Shaw "Great Scott" carpet when we built a new house.
Being a new house with new carpet we never wore shoes on it. Within one
year the carpet had lost the luster it had and was now a flat color and
also had very bad flattened trails in the hallways and living area. Even
though I had to move all of my stuff myself, the carpet was replaced for
free. Within 8 months, the new carpet looked the same and I was told the
wear was normal. I will never have shaw again.
Date created: 2011-11-08
Name: Jason M
Location: Flushing MI
Model: Shag
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Carpet, Never again!"
We purchased Shaw White Shag for our living room 1 year ago. In the
hallway its flattened out bad, its like we are walking on a hard floor.
Just me and my wife walk on it! Someone came out from Shaw and said its
oil from or feet, I said no, we ware socks, this carpet is not dirty! So
we got it clean like he said, and still flat. Its garbage carpet, and I
wouldn't recommend anyone purchasing Shaw carpet. And their warranty is
a joke, ours is suppose to have a life time! But of course no one will
call back or fix the problem!
Date created: 2011-10-24
Name: Cranny
Location: Downingtown, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"very disappointed"
Shaw carpet didn't hold up and Bob Wagner's Carpet Mill treated me badly
when I asked for refund. Do not buy Shaw carpet and I don't recommend
Bob Wagner's.
Date created: 2011-10-16
Name: C jones
Location: 80124
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet"
Worst carpet ever purchased. Called carpet store after six months, it
looked worse than the 10 year carpet I replaced would love to sue.
Date created: 2011-10-07
Name: Terri
Location: Edgewater FL
Model: Silken Dreams II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Rows across the width of Brand New Shaw carpet"
Very disappointed. Two days after the Shaw-My Dream II carpet was
installed, I saw parallel rows or lines one inch apart running across
the width of the carpet! The entire carpet...living room, dining room,
halls and bedroom! It looks as if it's a striped carpet! I contacted
installer who promptly returned, took pictures and contacted Shaw. Shaw
asked for a sample of the carpet! Still waiting on an answer from Shaw.
The display samples I choose the carpet from showed no pattern or lines!
This is an expensive Anso, softbac, stain and wear resistant, with 5
star warranties...top quality carpet, (or so I thought)...or s very
expensive lesson if Shaw doesn't stand behind its product. I will post
Shaws response! The color is lovely and it is very soft! But I didn't
pick a carpet with rows of lines!
