Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2020-04-23
Name: D. McMahill
Location: Spokane Valley, WA
Model: Artisan
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Matted"
Wish I had done my homework and did some research. Thought Shaw was a reputable carpet so went with it. Installer put in a top grade pad and we paid more than the carpet is worth, considering how it has matted. This was installed October 2015. Within two years the twist of the fibers have a look of old carpet. There is only two adults and no animals in our home. Love the color, that is about all. We definitely would not buy this again.
Date created: 2020-03-15
Name: Betsy
Location: Pittsburgh, PA
Model: Genesis E0525
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Looks defective and is worn after 3 1/2 years"
OMG! Should have done my research about Shaw and their carpeting before I made the purchase. The carpet has parallel raised creases in the carpet to included the stairs and is already matted/worn. There are only 2 adults and a dog living in the house. The carpet was appropriately stretched when it was laid, yet now it is loose and needs to be re-stretched. After 3 1/2 years this carpet looks worse that the 25+ year old carpeting that it replaced. The company that installed the carpet will be contacting the Shaw rep to come to look at our carpet. The installer voiced complaints of Shaw saying they won't take responsibility. Shame on the installer if he knew that before he installed my carpet.
Can't wait to meet with the Shaw rep. I'll meditate before his/her arrival.
Date created: 2019-12-27
Name: R LeBeau
Location: Clay, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"The poorest quality carpet in the country"
Immediately after installation of the carpet particles from the carpet backing started to come to the surface. After it was replaced with a new one particles started coming out again. We are very dissatisfied with this company.
Date created: 2019-12-14
Name: Dawn Graf
Location: Ohio
Model: My Choice 3
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pigment Issues"
In 2015 Shaw carpeting was installed throughout our home. The carpeting was advertised as having a lifetime color retention guarantee. Approximately three months after installation small yellow spots began to appear in random areas. The spots would continue to lighten until the color was completely bleached. As of this date, ten spots have shown up. Close inspection showed that the spots consisted of individual strands that were colorless from top to bottom. Strands next to the discolored strands were completely fine. Substances spilled on the carpet would have affected some strands completely and some partially. This is not the case here. Our installer was contacted and they contacted Shaw. Shaw sent a representative to inspect the carpet. Their response was that the carpet warranty was not applicable because, "this issue is not a known defect". Further, the carpet is advertised as "will not show wear". The carpet already shows significant wear throughout a large area.
Date created: 2019-11-07
Name: D. McMahill
Location: Spokane Valley
Model: Artisan
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Matted"
Thought we were buying a good grade carpet four years ago. It started matting within the first year. Still looks good under the furniture! Wish I had done more research before buying this.
Date created: 2019-10-14
Name: C. Kellendonk
Location: AB Canada
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't honor their life-time warranty never to wrinkle"
Shaw carpet has a life-time warranty never to wrinkle but, in my case, they were not willing to honor their warranty. I had purchased an upgraded quality but the carpet throughout the whole house began to wrinkle a year after it was installed (installer's workmanship warranty is 1 year so they wouldn't help either). The hallway is so badly wrinkled that it is folded upward and presents a tripping hazard. A Shaw rep came out to my home and took a sample for their lab but they decided not to honor the warranty even though they learned that I have difficulty walking due to a disability. Even my safety wasn't enough to twig their conscience. I've been embarrassed to have people over because every room in the house and the stairs are so very badly wrinkled. I can't afford to have the whole house redone.
Date created: 2019-09-12
Name: Cheryl klein
Location: Oroville ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad Carpet"
We had Carpet put in about 6 months ago already noticed Matting of carpet Spots won't come up I was told I couldn't shampoo it it would void my warranty. Now I'm told it's my vacuum is ruining my carpet causing it to Matty.Shaw has giving me a list of Vacuums to buy Haven't ever heard of some of them. Working with my carpet guy now trying to figure out what to do.
Date created: 2019-09-07
Name: jeanette lovvorn
Location: alabama
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Dust and fuzz"
I wouldn't have known about what was happening, if I hadn't purchased a vacuum with a clear plastic cannister. I have to clean the filter and the fuzz that comes off the rug is unbelievable! I reported this to shaw and they sent a guy out , who went back and lied about it. the dust in the filter is the same color as my carpet. and I believe it affects my breathing. it is a very fine dust. I was told it was because the carpet was recycled carpet, even thro I paid for new. the fuzz from carpet even attaches to my rollaider wheels!
Date created: 2019-08-27
Name: S. Hunley
Location: Jamestown, Oh
Model: Find Your Comfort II
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"A Waste of Money"
We just replaced our 24 year old nylon carpet with Shaw "Find Your Comfort II". Honestly, I'm sick about the whole thing. This Anso Nylon product is nothing like my former carpet. At 55 oz, I realized I wasn't getting the top of the line, but rather an upper mid grade carpet. I really thought I did my homework, but apparently not. Every step I take shows every imprint of my feet. It does NOT spring back at all! Vacuuming shows everything including the cord marks from the vacuum. The carpet looks like one big matted mess. The only "positive", the carpet is a soft matted mess.
I would highly recommend those considering this label to run in the opposite direction.
Date created: 2019-08-26
Name: Matthew Pagani
Location: [email protected]
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Garbage Carpet"
My Shaw carpet I had installed, looks worse than the carpet I had removed only after a year and a half. I just bought a new house and I will not be putting Shaw carpet in that home or any property of mine ever again. Then when I sent in a warranty request, they said there was debris on the carpet and blamed vacuuming in one direction. Shaw carpet is garbage!
