Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
-
Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2019-02-08
Name: Geoff
Location: Pontefract
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Exceptional service"
I have used this company several times in the past 2 years and found their offers unbeaten, the quality of the work was excellent and completed the jobs in a timely manor, will definitely use again.
Date created: 2019-02-07
Name: Joyce Kielbasa
Location: Virginia Beach, VA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy Shaw carpeting"
My husband and I are retired with no pets or children. Two years ago I bought very expensive, top of the line Shaw carpeting for my entire house. After 10 months the carpet looked 10 years old. Representative said he had never had any complaints about the type of carpet I had, but agreed it did need to be replaced. I had new Shaw carpet installed 6 months ago and this carpet looks worse than the previous one. They are replacing this carpet but I was told that I used the wrong vacuum, didn't vacuum enough, and had not had the carpet professionally cleaned. Fortunately, they are refunding my money and I do not have to buy Shaw Carpeting. Getting the 3rd carpet installed in less that 2 years. I appreciate the new carpet but the amount of work that it takes to unload my dining hutch and side board is very time consuming!
Date created: 2019-01-21
Name: Joel
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"4 year old carpet - 20 year warranty worthless"
Bought Shaw carpet 4 years ago but just at the 1 year mark noticed flattening of carpet near our chairs and couch. We don't wear shoes in that room and vacuum 2x weekly. Shaw rep came out and said in essence nothing wrong with carpet. Now 4+ years we are very unsatisfied and looking to replace, realizing the 20 year warranty means absolutely nothing to the consumer.
Date created: 2019-01-04
Name: DL
Location: CA
Model: StainMaster
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worthless Warranty"
They boast about their carpet being pet-friendly, what a joke! One time accidental dog urine incident resulted in the color loss of the carpet. StainMaster denied our warranty claim stating they don't warranty color loss caused by carpet cleaners. The only carpet cleaner I used was the Shaw carpet cleaner provided by the retailer that installed the carpet. StainMaster is without a doubt the Most Unethical company that I have ever had the displeasure of doing business with. I will never again buy anything that has a StainMaster label.
Date created: 2018-12-18
Name: Sally Molin
Location: Frederick, Md
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very Poor Quality"
Purchased a new condo and picked out a shaw carpet at the design center. I also made 2 upgrades from the builders choice. Within 6 months the carpet looked like it was there for 6 years. I contacted the contractor that installed the carpet with no satisfaction and decided to deal with Shaw corporation directly. After many phone calls, emails and inspections made by a representative, they changed out the carpet and that was about a year ago. I did appreciate the fact that they did this, however again the carpet looks like its been here for years. At their request when they decided to change out the carpet they recommended that I change the vacuum cleaner that I was using and I did at a cost that I did not want to pay. Unfortunately, that did not change anything and for me it just comes down to the quality of their carpet. I will be changing out the carpet in the near future but will never purchase a shaw carpet again. Side note....other residents in my condo building are faced with the same situation.
Date created: 2018-10-01
Name: john huth
Model: Pride and joy
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality"
Bought the pride and joy shawmark carpet 1 1/2 yr ago told this was a very high quality carpet and figured this would be the last carpet we had installed there has been a few times our dog has vomited on the carpet and a faded stain has been left i know the warranty does not cover dog vomit but for the cost of this carpet this problem needs to be fixed we will have to replace this carpet when we no longer have our dog buuut it will for sure not be with this brand
Date created: 2018-07-03
Name: Yesmin Wilson
Location: [email protected]
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor delivery"
Although Dalton Georgia is just a few hours away, apparently our town is not important enough to receive shipments on a timely basis. These people do not care about the needs of their customers, all they care is about their bottom line. I had already installed several hundred feet of carpeting for an office and needed another 400 feet of carpeting but they have rescheduled their delivery twice, putting my project way behind schedule. I do not recommend this company due to their lack of integrity! Paid more for this product, and I expected better service than this!
Date created: 2018-06-22
Name: Sandy Rice
Location: Roaring Spring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very disappointed in Shaw Carpet quality"
Dear Sir;
Three years ago, when we purchased a house that needed carpeting, we were told that Shaw Carpets were among the best. We have been very, very disappointed. In three years, with two persons in the home and most time, wearing sox instead of shoes, the carpet soiled and does not clean up. We shampooed it and had it professionally shampooed but it does not come clean. We have been extremely disappointed in the quality of this carpet. We will not purchase Shaw Products in the future.
Date created: 2018-05-21
Name: D. Fitz
Location: Michigan
Satisfaction Rating:
Neutral,
3 out of 5
Review:
"All Newer Carpets Suck"
I suggest that anyone looking for a new carpet first read the information on this site. I found this site after reading the horrible reviews on ALL carpeting, which had me thinking to keep my old 17 year old floor covering. I now know what to look for in carpet, padding (an important item) and never believe a warranty because it's not worth the paper it's written on.
Date created: 2018-05-14
Name: Lorraine Blackmore
Location: Upper Saddle River NJ
Model: Neyland style 662 color
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"No dogs allowed"
I told the sales lady I needed a carpet that could hold up to my dogs nails (a 65 lb. labradoodle) She recommended this commercial carpet by Shaws. I bought it and now every time my dog comes to the house there are pulls all over it. We have another dwelling will lots of carpeted rooms (not by Shaws) that the dog lives in. They have no pulls. When I called the co. about it I was told Shaws carpets are for human traffic not dogs. What garbage. I'll never buy Shaws again.
