Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
247 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
181
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2018-02-12
Name: K Wuytens
Location: Brawley, Ca.
Model: Caress
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beautiful for a short time"
We had the Caress Shaw carpeting installed by one of their dealers and at first we really liked it. My sister remarked that it was the most beautiful carpet she had ever seen. We got it in a light color, so the discoloration that other reviewers have mentioned is not a problem, however there are considerable problems with this product. Within a year any seams will become quite noticeable. You will need to carefully trim the fibers sticking up to make it less conspicuous. The carpet mats easily in traffic areas. That is probably the worst thing about it. Shaw doesn't want you to use a beater roll type vacuum, but that is the only way that we can raise the nap at all. Stain resistant? Any spills will need to be shampooed or use a spot treatment like Folex to get them up. Even white wine, after carefully soaking up with paper towels and/or soft cotton cloths will leave spots. We have no pets, no children at home and thought that this carpet would last a similar time than our last type did. Unfortunately, after about 5 years we will need to replace it. Very unsatisfied with the product.
Date created: 2018-01-29
Name: Patricia woods
Location: Irvine,ca
Model: 00779 dark truff
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Fading spots all over, discolored, no pets,"
I have spots that just pop up all over, the carpet is a dark brown, I have no pets & no children, It is baffling why these spots are showing up, Were assuming it's in the dye, The spots are a reddish color.
Date created: 2017-11-15
Name: Jo Smith
Location: 65101
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Satisfied"
I have Shaw carpet in my house for fifteen years and am very satisfied with its performance. I am reading these reviews and its not the brand, folks it is the quality. You get what you pay for. Don't expect a compact car to feel like a Cadillac. My carpet is medium grade but it is a nylon with a decent density and twist level. I have lived in an apartment with base grade polyester that looked bad after a few months. Don't expect a contractor to put in the best carpet when a cheap polyester looks good enough. You have to do your homework, Shaw is like Ford Moter Company, they offer all qualities and price levels.
Date created: 2017-10-19
Name: C.Mciver
Location: Encinitas, Ca
Model: Forest Green
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Feel cheated"
My carpet only looked good for 3 years. It's a forest green color and it faded on the bull nose of each stair even though it does not get direct sunlight there. But the bigger problem was the appearance of areas of major discoloration. I honestly can't explain all of these areas. I believe some but not all have to do with my elderly Golden Retriever.
When I call my retailer they said the carpet was warrantied against pet urine stains. I was shocked but did as the retailer asked and got copies of all my regular professional cleaning bills, something photos, have the carpet cleaned by their recommend a person who verified that there was urine in the carpet and then eventually had Shaw's carpet inspector come out. Sure enough they turn down the claim. While the inspector said that yes there was evidence of pet urine he said that there was also evidence of multiple cleaning agents. Duh! This is an all too convenient "out" for Shaw effectively making their warranty worthless.
Date created: 2017-10-02
Name: M. Allred
Location: Bradenton, FL. 34207
Model: Arctic Fox
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Guarantee from Shaw."
I am trying right now to see how well Shaw backs it's guarantee.
I will post how I do. So far, I am not very satisfied. Maybe they will come through yet.
Date created: 2017-08-15
Name: Wendi Hillard
Location: Monroe, Washington
Model: Forrest Grove
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Complaint"
Our Shaw carpet was put in by our builder and we upgraded the pad. We have only had it for 2 years, there are only 2 of us at home and we travel so we aren't home more than 50% of the year. The carpet shows mating and heavy wear already. The carpet in our previous home lasted for 30 years and looked better at the end than this does already. From what I am reading, I won't waste my time contacting Shaw and I will never buy their products again.
Date created: 2017-08-07
Name: Andy
Model: Matchplay
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible"
Terrible horrible carpet. Ridiculous warranty exclusions. "20 year warranty for abrasive wear." But only fiber loss (i.e., fibers coming out of carpet) is included within what abrasive wear is as defined by Shaw. Crushing and matting is excluded. So, your carpet will look like shit within 6 months of normal use, but the fibers won't fall out - which is actually worse because now it's not under warranty. I'll never purchase a Shaw product again and will speak out against them every change I get.
Date created: 2017-06-04
Name: Iris Sleight
Location: Omaha, NE
Model: Shadow Taupe
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk does not honor warranties"
We bought Shaw "all pet" warranty carpet. It urine smell and stain did not come out cleaned by Stanley Steemer. A great cleaning co. They kept going on the area. Shaw sent an "inspector". He gave his opinion and judged my home and said home was well kept! How dare he comment on my home. He was there to look at carpet. They denied claim on 1 yr old carpet! Stay w Stainmaster. Their word means something. Pls warn your friends not to buy Shaw!
Date created: 2017-05-14
Name: Phillip Herbst
Model: EA655 Thumbs Up III
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Disappointed and Dissatisfied"
We had our house recarpeted in August 2014. By February 2016, it looked
old and worn out. Local Dealer came out and looked at it and said this
was the first time he had ever had a problem with this carpet. Entire
house was recarpeted at their expense. By February 2017, it looked awful
with cornrows everywhere. Dealer even more puzzled. We paid another
$1600 to get the highest grade 55oz carpet. Its been just a few months
and I'm started to see the same wear patterns as the first two times. I
don't know what we'll do. We've spent almost $7,000 on carpet that
doesn't last a year. Don't walk, run away from Shaw carpet
Date created: 2017-05-02
Name: D. Gritter
Location: Rockford, MI
Model: Design Texture Platinum
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Carpet is Horrible - Run"
When we got this carpet it did not take but 3 mos. to notice the grouping
of the carpet in the traffic areas. Note: there is only 2 people living
in the home and we always take off your shoes when we come in. We even
got the thicker carpet in that category. Shaw sent some representative
to look at it and they could not find anything wrong with it. A year
later we reopened the claim along with the company we brought the carpet
from and even with our flooring company that could understand and see
what we have been complaining about - Shaw denied us again. Shaw does
not stand behind their product. This is bs! Thank goodness we
did not put that crap in our Great Room. We put in Kraus Carpet (Winston
- Cameo Stone. Now that is a wonderful plush carpet. It wasn't that much
more either. Don't give Shaw Carpet the time of day.
