Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-04-01
Name: M. Thompson
Location: Boulder
Model: United States
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Nobody home"
Tried three times to use Costco carpet and could not get a response.
Called Costco twice with no response by the local carpet company. We got
one email from Colorado flooring saying to call and schedule a
consultation. Called three times and left voicemail twice. Also replied
by email. Absolutely no response. Ended up using Sloane's carpet who was
very responsive.
Date created: 2017-03-22
Name: Cindy
Location: Anderson, sc
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible company"
Purchased Shaw carpet. Took 5 weeks to come in. Came in with blue dye
streaks all over it. Pictures taken and submitted weren't acceptable.
Sent an independent guy to my home as carpet was just laid out and not
installed. He scrubbed with a tooth brush and a bar of soap for over 30
minutes. Ink did not come out! Reorder was delayed due to they say a
backorder but don't believe it. Took over 7 weeks for new carpet to
arrive. Rolled out to cut and this carpet had orange dotted ink spots
all down the sides. Now they insist on replacing it for a third time in
lieu of refunding my purchase. Don't buy their carpet!
Date created: 2017-03-09
Name: V. Taylor
Location: Colorado Springs, CO
Model: SOS Belle
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"$2,500 of carpet sold by a worthless company"
Freshly installed in an empty house on 13 Feb 2017 (moved in 03 March).
Two spots showed up where the carpet pile detached from the backing.
Submitted a claim with photos of the damage through the store I
purchased the carpet from and received this from Shaw:
"The photos show pulls and snags. The fibers are still attached to the latex; this is considered locally caused damage. The fibers should be trimmed to minimize further damage. If a sample of uninstalled material is available, please forward a 1'x1' to the address below for testing at the lab. At this time the claim is being closed."
No representative from Shaw even bother to contact me about the issue.
I wish I had looked for reviews prior to my purchase.
Date created: 2017-02-26
Name: Jodi
Location: Bellingham, WA
Model: Platinum Twist Grey Fog
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst than worst carpet"
For carpet that cost over $3 a square foot, it is the worst carpet ever.
We have had the carpet recently installed. We are two older adults so
there is no kids in the house. Don't by it if you do. We have vacuumed
and cleaned as the paperwork says, but the carpet is still matting and
looks as if it is 20 years old. I have even tried a different vacuum and
it still does not help. I am stuck with this carpet for many years to
come and I regret putting in my house. The carpet that I replaced was
put in back in the 70s and it was in better shape after 40 years. I
wouldn't put this crap in a rental home. And the bad thing working with
the Shaw company is the worst. I am surprised they have a Better
Business Bueroue rating like they do. Customer service sucks, can't get
any help...nothing out of them. And the place we bought can't help
either. Worst of the worst.
Date created: 2017-01-31
Name: Gin
Location: Grabill, IN
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very dissatisfied"
We purchased $8000.00 worth of carpeting. It has pulls and runs and
looks terrible. Shaw sent out an independent inspector. They say there
is nothing wrong which in reading the other reviews seems to be what
they always conclude. At this point we cant afford to replace. Never
buying Shaw again.
Date created: 2017-01-31
Name: M. Martin
Location: Homosassa, FL
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Pet protect-it isn't"
We purchased Shaw Petprotect Bianca Sammy Berber Indoor carpet. We were
told by the Lowe's salesman that it would protect against cat throw up
and dog accidents. It does not. My cat threw up on it and it is as
difficult to clean as my 12 year old carpet was. The salesman did not
tell us that my dog's toenails would snag the carpet with just normal
wear. The installer told us that. It does snag and must be clipped or
the carpet will run. I will have a bald carpet in a couple of years.
Date created: 2017-01-19
Name: melissa scott
Location: Clyde,TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"What Warranty?"
The Shaw carpeting in home received stain from water leak. According to
website Shaw gurantees its carpeting against staining. Tried cleaning
carpet but stain remained. Wrote Shaw only to discover that Shaw
requires customer to have carpeting professionally cleaned every 2 years
in maintain warranty. Cost of professional cleaning equals a 1/3 of the
cost of new carpeting plus padding and installation.
Date created: 2016-10-05
Name: Penny Pompilio
Location: Santa Barbara
Model: Caress Artisan
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not Happy with Shaw"
I replaced wool carpeting that was 30 years olds with Shaw Caress
Artisan. I've had it a year and religiously followed the recommended
vacuuming and cleaning. I have had it one year and know for sure that it
will not look decent in three years. It pulls, acts like a dirt magnet
and doesn't look clean even after a professional clean. The stairs are
horrible. It has some fancy guarantee, but after reading these reviews,
I don't have much hope. I should have just done hard floors since the
cost of replacing the wool was too much.
Date created: 2016-08-22
Name: J. Brady
Location: Lenexa KS
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Sprouts"
Spent tons of money on there carpet and something happen little sprouts
are coming up like loops everywhere in my whole house! Had a installer
come out and said just cut it a while back, but now it's everywhere have
a little baby starting to craw what I'm I supposed to do not vacuum my
carpet! Filling a claim not going to take just cut it as a answer I
know that! Just makes me really sad so much money. Oh got it from Home
Depot ugh yea they didn't say a thing about this happening!
Date created: 2016-07-10
Name: Mary S.
Location: AZ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy Shaw Carpet"
Worst carpet ever! Picked the basic carpeting (in order to save a little
money) for a new home build. Matting after 6 months. Warranty does not
cover. Offered to replace with exact same carpet. Declined because we
don't want to be inconvenienced by the disruption of installation and
the matting would/could happen in another 6 months. Wears horribly.
Would never purchase Shaw carpet again.
