Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
246 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
-
Neutral
6
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Somewhat Unsatisfied
15
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Very Unsatisfied
180
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-07-07
Name: Joe Blake
Location: Orange County, CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Company Ever"
I contacted Shaw customer service, asking them if they could provide the
specifications for the carpet they manufacture: Weight(Ounces per square
foot), Thickness(Typically in Denier), Density(Threads per inch).
Here is their response(verbatim): "We have no way to search for products..."
In other words, Shaw, purported to be the largest carpet manufacture in the world cannot provide the most basic information about their carpets.
If pre sale support is this bad, can you imagine how poor the post sales support must be.
Date created: 2016-07-06
Name: L. McQuiston
Location: Slippery Rock, PA
Model: Counterpointe
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer Beware!"
I purchased Shaw Counterpointe carpeting in early May. As it was being
installed, it looked like the wrong carpet. It was. Shaw send the
wrong carpet! Two months later, Shaw has still not come through with
the carpet we ordered. They keep sending samples that aren't even
close to the original sample we ordered from. Never again will I
purchase carpeting from Shaw. I want this stuff out and will order
from another company.
Date created: 2016-07-06
Name: Spiros
Location: Waterford, MI
Model: Caress III
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Customer Service"
We purchased over 1200sq foot of Shaw Caress III carpet at the World of
Floors in art van back in 2013. We purchased the recommended vacuum
cleaners and got the carpet cleaned professionally per the warranty
requirements. Early this year we noticed that one area in a heavy
traffic area was starting to matte up and look very warn out. We have
two dogs so I am sure that did not help the situation at all. Long story
short, we put in a warranty claim via Art Van and after providing some
pictures and evidence of the damage, we got the whole house replaced
with new carpet. I am not sure why I see all of these reviews with
Shaw's customer service but I would highly recommend you buy your carpet
through World of Floors, they are awesome when it comes supporting the
customer after the purchase. I am extremely happy with Shaw's Cashmere
Caress iii carpeting, Shaws's customer support and the World of Floors @
Art Van. Support team, truly a winning combination.
Date created: 2016-06-29
Name: Arlene Gretka
Location: Rockton Il
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Love love love"
I purchased the plush with the nylon and it is so wonderfully soft I
just love to walk on it and it looks beautiful. I did need to buy a new
vacuum cleaner as my Dyson did not work on it however it's not a big
deal to me if I'm paying so much for carpet why not pay a couple of
hundred more for a vacuum cleaner. Very happy!
Date created: 2016-06-22
Name: Steven Earney
Location: Union City, CA
Model: Enduring Comfort Pattern
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Carpet defect, poor company customer service"
We purchased our Shaw Enduring Comfort Pattern Carpet (Grey Flannel),
about 2 years ago. In the last 6 to 8 months the color of the carpet has
been changing next to our master bathroom door, and it's still getting
worse day by day. The grey colored carpet there has been turning brown,
to the point that it is ugly now. We called our installer in March to
come out and take a look. They did and took some pictures and forwarded
them to Shaw with a customer complaint. Shaw didn't contact us until I
sent them an email. They sent us a letter denying the claim stating that
a bleach product had come into contact with the carpet. We contacted
them back stating that no cleaning product of any kind came into contact
with the carpet, and I wondered why they could make an assumption based
on looking at a picture. Not professional at all. Shaw did call me back
an offered to send out someone who would check the area. We informed
that individual that no cleaning compound or water had touched the area.
We vacuum often and it had never been shampooed. He said he couldn't
give us his opinion, but would let Shaw know of his findings. He also
said there was no blue in the area, and it wasn't bleach because bleach
wouldn't turn it that color. We waited and never got an answer from
Shaw, so I talked to someone there who gave me a claim number. They told
me that the inspector basically said a cleaning product had come into
contact with the area. Isn't that strange he would say the same thing.
The area is still spreading outward to this day, and Shaw will not back
up their warranty with anything but excuses claiming they are not at
fault. Too bad consumer, you are not right. They did tell me though that
we could get our own inspector and send them the results, at our cost.
It's really sad when a company will not back up their products. I read
alot of bad reviews and experiences with this company so it appears I am
not alone. We have had a few carpets before this one, and none of them
have changed color in this fashion. We knew up front that this carpet
shows footprints, and we were ok with that. I would not recommend this
company to anyone thinking of purchasing a new carpet. We are not giving
up on this matter and will pursue a resolution.
Date created: 2016-06-17
Name: Grygus
Location: Port Coquitlam
Model: Enduring Comfort III
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Unsatisfied"
This carpet of Soft Touch Enduring Comfort III 60oz is so bad I would
like everyone to know not to buy this product. It is so bad in packing
and matting and you will so disappointed as we have been in only our
second year and we are seniors living with care of our new purchase.
Shaw has not lived up to the warranty or expectation of this product.
Save your heart ache find another product!
Date created: 2016-06-13
Name: Shawna M.
Location: De Soto, KS
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet Sprouting Within a Couple of Days"
I spent a lot of money on the Shaw carpet and had it professionally
installed. Within a couple of days Sprouting happened (little loops of
carpet letting go). I filed a complaint and there was an individual
that came out to inspect it. The person said that the protruding tufts
or sprouts are consistent with damage by sharp objects being drawn
across the carpet to catch a single tuff. Nothing of the sort happened.
So only buy this carpet if you don't plan to walk on it, vacuum, or
touch it in any way. The solution given to me was when a loose tuff
happens, simply cut if off... which leaves a whole in your carpet. Super
awesome customer service.
Date created: 2016-06-12
Name: Gordon Joslin
Location: Michigan
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worse for the Wear continued"
Well I am posting again, a conclusion to my complaint. I had the carpet
professionally cleaned, at my own expense, it did not solve the problem
area. The area raised up some of the crushing, but the flaw is still
noticeable.
So Same conclusion - defective carpet, that Shaw will not own up to.
Date created: 2016-05-03
Name: Thelma Farmer
Location: Logan, OH
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Unhappy"
We have had carpet in our homes for all our married lives of 50 years.
This year we bought a new Shaws Carpet and after it was installed it
looked like 50 people had walked on it showing every footprint. We were
told it had a 60 day guarantee so we had the carpet place replace it
with a carpet that had been in their shop for 10 years that was similar
to our old carpet. Needless to say we are not pleased (but we are made
that decision) and they tried to make us pay for the carpet they took up
plus we had to pay double the labor. The new carpets are so soft that
they show every footprint so my suggestion is to do what the younger
generation are doing - choosing wood or tile. We sure wish we had!
Date created: 2016-04-22
Name: K Larsen
Location: Phoenix, AZ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy!"
Purchased "top-quality nylon" and within a few weeks it was showing
wear... same as others here, in only a 2 person home. Spent more thinking
we'd be getting better quality and this is horrible. I've owned several
homes over many decades and the cheapest builder installed carpet I had
w kids and dogs lasted more than 10 years. This is barely 6 months old
and looks 10 yrs old. Shame on Shaw for selling this high priced garbage
and then denying the claims.
