Consumer Reviews of DalTile tile floors
Popularity:
#11 of 12 brands of tile floors
19% of customers recommend
36 reviews with a
2 average rating
-
Very Satisfied
4
-
Somewhat Satisfied
3
-
Neutral
0
-
Somewhat Unsatisfied
2
-
Very Unsatisfied
27
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2022-01-16
Name: Ryan
Location: New York
Model: Quick Tile
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Tile Ever"
Contractor installed Daltile Quick tile in kitchen and bath. Surface of tile very hard to clean everything sticks to it and is labor intensive to clean. I have had many other flooring types and never had an issue cleaning them. I have only had this for less than a year and am considering ripping it out because it is so hard to clean and I only have 2 adults at home. Beware of this issue and also the floor makes strange noises when walked on as well. I would never recommend Daltile quick tile to anyone.
Date created: 2021-10-21
Name: Tracy Jensen
Location: South Jordan, UT
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not the nicest people."
They were quite difficult to deal with. Treated me like I was the hard one to deal with, when it was them just not wanting to help me. They did not want to give me all the leftover pieces for me to use in the bathroom and where ever I could use it. This was after they made me pay for 2 slabs with a lot of material left over. Then when I wanted it up the wall for a back splash I was told I could not buy more and in 2 days found it on their leftover site and had to pay more for that. I felt like it was the leftover of my own job. Find a different company to work with.
Date created: 2021-05-19
Name: Ravi
Location: Atlanta, GA
Model: revotile-wood look
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Save your hard earned money for someone else!"
I can literally cut and paste reviews from many who have already shared on this site. This is the first time ever I am writing a negative review for any company in my lifetime.
Do not use Tiles from Daltile Tiles Company www.daltile.com- Buyer be warned!
However, today I am over my patience and want to make sure that I warn everyone about this. Companies and leadership will not change without them feeling the pinch financially..these companies take customers for granted.
We were going to replace the carpet with a hardwood floor in our home. Upon receiving rave reviews from a contractor, we decided to go with Tiles from Daltile.
The contractor placed the order around mid to late March and today is 19 May 2021. We are still waiting to get things done due to the total incompetence and neglect from this company and do not be fooled by their wonderful website.
They do not seem to know:
1. How to put together and ship an order correctly?
2. Total lack of quality control or check on what is being shipped for an order
3. When asked through my contractor that a two weeks project has now exceeded a month's time, what discount can be given to the customer, their shameless salesperson offered one free pallet! That folk is about $40-$50.
3. Do not seem to have employees who know what they are doing.
This led me to do some search about them on the web to see what others are saying and that is how I ended up on this site. So grateful for this.
Please do not use them or let any contractor tell you to use them. They are a total waste of time and save your money and time for someone else that is more trustworthy and customer-centric. They do not deserve our hard-earned money.
Thank you.
Date created: 2021-04-09
Name: J. Richardson
Location: New York
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not work with this company"
They do not stand up for their products or their mistakes. I have had to through out hundreds of dollars in the wrong product being shipped as well as faulty product.
Management doesn't care.
Date created: 2019-10-14
Name: Jocelyn ash
Location: NJ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Management and administrative are horrible."
Management and administrative are horrible. A lot of mistakes. Dont care.
Date created: 2019-09-26
Name: J Termini
Location: Baton Rouge LA
Model: serivino
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"I dont know"
Tile came to Baton Rouge in wrong size on 9-19-2019. The correct tile was at warehouse in Dallas. Correct tile will be in on Tues-24. Here we are on 9-26 and they still cant tell me if tile has been shipped. Tried to contact management but it seems they just punt to someone else. Our company's Daltile display will be tossed.
Date created: 2019-04-03
Name: A patel
Location: dallas texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst policy they don care about repeat business"
They have the worst return policy
claim order is custom thus cant return ....everyorder
Date created: 2018-10-07
Name: Thomas Schmitt
Location: Leland NC
Model: Florentine Carrara
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Tiles Ever - Color Variation is Extreme"
Do not even consider buying this product. The color variation is extreme, we were shown a creme colored tile with grey and blue marbling. Most of the actual tile that was installed is creme colored with brown marbling. Does not match any of the the carpet, or bathroom vanity and counter top. The bull nose tile or edging tile we were shown had a smooth solid cream edges. The installed tile has marbling and looks like tiles cut to size and ground semi-smooth. Looks so cheap! Other people installing this tile more recently have stated that bull nose tile has a yellow edge, and extremely gross! This manufacturer had no control over color variation, which is manufacturing 101!
Date created: 2018-06-15
Name: ANNA Proga
Location: Las Vegas, NV
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away from Daltile"
Don't get tempted to buy tiles there based of their showroom look, it's like a trap and nothing more. As it turned out mediocre service turns into horrible one, it's only a matter of time. I picked my tiles for the bathroom remodel there, and the backsplash. It was ordered well in advance, after about 3 weeks, there was no backsplash, my contractor was ready to do the tiles, and the backsplash. When my contractor was calling to find out about the backsplash, the date was beeing pushed forward every time. To keep it short, they had no idea where the track with that delivery was. So I had to go to the outlet like Floor and Decor and get something that would work with my tile so the remodel could continue. When I called the Daltile the associate was not helpful at all, told me there is nothing she could do, she did not apologize, and the manager was not available for the next 2 weeks. I will not buy from them again, they don't stand behind their product, and you will not get a refund if your tiles look nothing like a sample in the showroom, you can't return anything.
Date created: 2018-06-09
Name: Sharon Stokes
Location: Southern CA
Model: Porcelain Tile
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"Satisfied with daltile"
So many unhappy people :(
We tiled over half our home about 15 yrs ago with Daltile; Still love our tile; no flaws, no cracks, looks as good today as back then! We also did a project with granite tiles from Dahtile and they still look great! Would definitely purchase from them, again!
