Consumer Reviews of SnapStone tile floors
Popularity:
#8 of 12 brands of tile floors
29% of customers recommend
68 reviews with a
2 average rating
-
Very Satisfied
18
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Somewhat Satisfied
2
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Neutral
0
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Somewhat Unsatisfied
2
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Very Unsatisfied
46
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2022-11-25
Name: KC
Location: Kc missouri
Model: Tile
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"2 years in adult home and cracked"
We were able to install and grout ourselves and love the look of it. But it has been installed for less that 2 years and we have found cracked tiles. Nothing has been dropped on it and we are seniors so its not like we have a bunch of kids to mess it up. But even if we did we should never have had this problem. They tile cost us about $800 and that doesn’t include the special grout along with other supplies. We have an extra box but not going to try to fix. We have another color in our newly remodeled bathrooms and have problems there also. Now we are going to have a major expense with installation because my hubby is now not able to do it himself. We tried to contact them but you cannot so I am not sure why Menards continues to sell it to their customers!
Date created: 2022-10-27
Name: B Trent
Location: Palatine IL
Model: Floating Adobe Lot J50 M
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Sure wish I had seen these reviews first!"
I would never have put the money into this product in their grout 3 years ago had I seen these reviews. Within two weeks of installation tiles and grout both started cracking.
Bless those who have not had a problem, because I will say I have!
At age 70 + 73 no extra money to buy another flooring but going to have to float a loan to do so.
Date created: 2022-10-25
Name: kathleen Greig
Location: Winnipeg, Manitoba Canada
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Love this flooring"
I have had No issues at all with this flooring. My home was built in 1959 so floors walls are not straight, did not use leveling compound before putting floor down No problems with cracking or the grout coming out. My tiles are 1/4 inch apart, so it is not a very small grout line. I put down a 4X9 heated pad under. The floor is in my Kitchen where there is a lot of people in and out. I had never laid a floor down before. So not a professinal floor layer! Would buy this kind of flooring again. Thanks Snap Stone. I have no glazing or hazing. Super easy to clean.
Date created: 2022-10-04
Name: Vickie Stover
Location: Columbus Indiana
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible product"
Had Snap Stone installed in my home about five years ago. Material loan was over $5000, purchased the commercial grade and hopes that it would wear and last longer... but not the case. I've had nothing but problems with this flooring!!! Several tiles have cracked and chipped although nothing fell on them! The grout is horrible, cracking all over my house and variation in color. Please don't waste your time and money!!!
Date created: 2022-04-21
Name: Holbrook Joe
Location: Long Island, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"As bad as you've heard"
Installed Snapstone over a 1 piece linoleum floor in 2013. In the past 9 years, we've had at least 10 tiles crack or chip significantly. Dropped an ice pack out of the freezer: significant crack. Chair fell over: entire tile is cracked. Dropped a butter knife: visible chip. In short: the tiles are fragile probably made worse by the fact they are floating and therefore "flex" (in a bad way) when impacted. Luckily saved 2 cases of spare tile and replaced most of those cracked (hid others with small throw rugs). Also problems with grout popping in long chunks after about 4-5 years. This solution seemed to work: pulled up the cracked tiles as well as those which were loose with grout popping. Replaced but used construction adhesive to glue them solid to the subfloor. Ordered new grout direct from the manufacturer (while they were still in business apparently ) and regrouted. So far (after about 3 years), those tiles remain ok. Perhaps they changed the formula in the grout. Even so, very fragile tiles. Will tear all of it up when the new cracked ones get "company".
Date created: 2022-01-04
Name: Dennis Mackey
Location: KY
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"What the heck?"
I just happened across this before putting this product down on my third bathroom installation. The first was almost 8 years ago and it's fine. The second one was four years ago and it's fine. Why did people have bad experiences with this product? I'm quite happy with it and will finally lay down the third bathroom that I bought tile for 3 years ago but kind of put it off, lol! Don't expect any problems!
Date created: 2021-07-27
Name: Scott
Location: Chicago IL
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horible experience"
Installed SnapStone floating tiles twice so far in 2 weeks. Within a few days the grout started to break the seal between the tiles and the grout would come out. Also the tiles move up and down between them every time someone walks on them. We have leveled the cement flooring (didn't need much leveling but we did it the 2nd time just to make sure, followed all the instructions and videos they provided but to no avail. Cleaning the grout is very time consuming and hard. Not to mention the awful haze that's left after you put the grout and clean the tiles. We installed it twice and we need to remove it a third time and use a different tile, tiles with mortar, not floating tiles anymore. Waste of time and money and also paying an installer to install and remove x3.
Date created: 2021-03-26
Name: Hank
Location: WI
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"Worked for me"
I installed SnapStone in my bathroom many many years ago. I've been very happy with it. It's the only bathroom in the house with three kids and two dogs. I haven't had any chipped, cracked or broken tiles. I bought extra just in case.
Just getting ready to finish the second bathroom and thought I would get the same product. If they are going out of business then I'll have to get another product.
Date created: 2021-01-30
Name: Cathy
Location: Indiana
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"We did it correctly"
The negative reviews are people who did not install correctly. We rented a concrete grinder and leveled our floor before we installed. Not a single chip or crack in 3 years
Date created: 2020-12-22
Name: Granny
Location: Indiana
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"A waste of a couple thousand dollars!"
The tile has manufacturing defects. Markings on the surface did not show while installing the tile. they don't clean up and the whole floor looks beautiful from a distance, but sit or walk in the room and the flaws turn my stomach.
