Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
141 reviews with a
2 average rating
-
Very Satisfied
22
-
Somewhat Satisfied
3
-
Neutral
0
-
Somewhat Unsatisfied
11
-
Very Unsatisfied
105
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-04-03
Name: S Randolph
Location: PGH PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Run Away from Bruce"
I made a huge mistake by purchasing Bruce Flooring. I had the floors
installed in my entire house 2 bedrooms living room and kitchen. Moving
any type of furniture even with padding creates dents and gouges. This
was a huge financial mistake. I wish I would have read these comments
prior to the install. I would never buy this again and would not
recommend this to anyone. Don't do it!
Date created: 2015-03-21
Name: T Maione
Location: Boise, ID
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor Quality of Bruce flooring"
Stay away from Bruce products. I just purchased Bruce Gunstock Oak
hardwood flooring. About 1/3 into the install, the installer was having
a very hard time getting the tong and grooves to come together
correctly. Some were just hard to get together and some left about a
1/16 gap. The installer measured some of the boards and some were
5, some were 4 15/16 and some were in-between those two
measurements. We had to measure the boards and separate them by width.
The installation went a little better but there were some that were
still hard to get together. The quality of the boards were substandard.
I must have had a whole box of unusable pieces. Some had the tongs
missing or damaged and the same for the groove sides. Others had deep
scratches or other defects that made it unusable. We even found some
boards already cut on one end. The amount of unusable boards was above
the 10% more you were supposed to buy so I had to wait another week for
another box to be shipped. Reading some of the other horrible reviews I
hope the wear is like what other people mentioned. It has a 15 years
warranty but I have a feeling they won't cover the warranty like other
people. Again, stay away from bruce products!
Date created: 2015-02-25
Name: Pfore
Location: Albany, ga
Model: 3" Engineered
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Fraud and deception"
Have 3 inch engineered Bruce floors in den, dining, hallway. Had nice
engineered wood removed in dining so that all would match. What a
mistake. Floors are curling and Lowes says it is a moisture problem. Not
so! We have a dehumidifier system under this house and all readings are
within normal range according to Bruce requirement. This is cheap and
faulty material. My complaints will go to the better business bureau.
Wasted $5,800.
Date created: 2014-10-21
Name: Diane Ladwig
Location: Lee's Summit, MO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Purchase"
Do not - I repeat do not purchase a Bruce product. They are jerks as far
as standing behind their product. We purchased their wood flooring & it
has scratches all over it. We have no pets or small children and we
don't wear shoes in our home. They said it normal wear & tear. Forget
the 25 year warranty; they won't honor it.
Date created: 2014-10-12
Name: H. Brown
Location: Rocky Mount, NC
Model: Engineered
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bruce engineered hardwood"
This floor is the worst. I purchased $6000 worth of flooring from a
reputable carpet/hardwood floor company in Wilson, NC. I was replacing
the floors in my den, dining room, kitchen and entry way. The installers
were apparently contracted by the Flooring company and apparently they
were the low bid on installation. They did not seem to care and I had to
ask them to correct several things (ex. A large knot hole in the middle
of the floor) before they had even finished. The floor is a floating
floor due to my house being built on a concrete slab. The transition
molding looks cheap--I do not think they are real wood and the glue that
was used to install them lost it's hold long ago. The shoe molding also
looks cheap. My husband dropped a can of soup on the floor and we have a
permanent dent. I wish I had spent $3000 more for real wood floors. The
flooring company did not stand behind the floor and Bruce Hardwood told
me to contact the flooring company. They did not seem to care.
Date created: 2014-08-11
Name: Dana D. Bragg
Location: Apex, NC
Model: Pop & Lock
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Pop & Lock Flooring"
Pop and Lock flooring is awful! Lowes will not stand behind the product
and blames the install! I am out $1700 where we bought the wood. The
floors make an awful popping sound, I called Lowes. They said we must
have installed incorrectly, that the floor must have been uneven. I had
the floor re-installed professionally, another $1400. The floors pop
even worse! Lowes will not back the product. I will not shop at Lowes
or buy Bruces again! The floor also dents and scratches easily. Do not
let anyone tell you that it is more durable than real wood. We have real
wood in another room and it is awesome.
Date created: 2014-07-24
Name: S. Mcginnis
Location: Darwell, Alberta, Canada
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"I hope this company goes out of business so consumers can install a high grade flooring."
I was an Armstrong satisfied customer until this hardwood was installed
in my new home. It has very little finish, poor quality, & the reps
don't even tell you the product is good. How could you work for someone
when they tell you the quality of workmanship is changed & they know it.
This flooring cracks 2 days after you install it! I am now banning this
company & will spread the word as bad news travels quick. I have paid to
install it & uninstall it & will never buy product from this company
ever again!
Date created: 2014-06-25
Name: Hugel
Model: Wood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Engineered 3in wood flooring"
Purchased engineered 3in Bruce wood flooring in Lowes. Had it installed
throughout my entire house 3 months ago. I hate it, it scratches very
easily and chips. When it chips it doesn't look like wood at all. I
think laminate floors would have held up better and would have cost a
lot less. It's referred to as engineered wood to me it's nothing but a
cheap grade of flooring that cost quite a bit of money. I am very
displeased with this product and would definitely say "stay away" from
this brand. It definitely does not wear well.
Date created: 2014-01-06
Name: Brian H
Location: Cincinnati, OH
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer beware"
In my opinion this is the worst floor you could possibly use. They will
not stand behind the garbage they put their name on. Buyer beware!
Date created: 2013-12-09
Name: Dana Voelkel
Location: Indianapolis, In
Model: L3020-12d
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bruce Engineered Flooring L3020-12d"
Any moisture on floor will delaminate it. Cleaning / Wiping up
immediately is not soon enough. Looks great going down but will not
hold up under any normal usage. Our floor has only been down a year and
looks horrible. Independent inspector claims moisture damage and pets
is the problem. Not sure where the rest of our proceedings will take us
but it's not over.
