Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
141 reviews with a
2 average rating
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Very Satisfied
22
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Somewhat Satisfied
3
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Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
105
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2019-08-31
Name: Joy
Location: Kentucky
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bruce hardwood flooring sucks"
We bought Bruce hardwood flooring in May 2013. It has since buckled in several places. I tripped over it and after 3 years of knee injections, need total knee replacement. I am still waiting to see if they will reimburse what I paid for this terrible flooring. If not, may need to see about filing a lawsuit. We are so disgusted after paying over $3,000.00 for this flooring. Our advise, stay far away from Bruce flooring
Date created: 2019-08-06
Name: Kary
Location: Cadillac, Michigan
Model: Dundee Saddle
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy this"
Before I even moved into my brand new house I saw cracked boards and splinters in the Bruce Hardwood floor. It scratches easy, and is the worst new floor I've ever seen. It's gonna have to be repaired somehow or replaced. Bruce should not sell this junk.
Date created: 2019-08-06
Name: Judith L. Grant
Location: Ithaca, NY
Model: Cinnamon Maple Hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Hundreds of Scratches"
In Oct. 2018 a Bruce hardwood floor was installed in our bedroom. Within 2 weeks, we started noticing scratches in the finish and by 6 months there are hundreds, maybe thousands, of scratches. We have a dog, and the dog's nails are kept short. We also have hardwood in other parts of the house and there's no problem with that hardwood. But the Bruce warranty disqualifies scratches made due to a pet, so they've got themselves covered.
The upshot is that the finish on this floor is so fragile (cheap, flimsy) that it would be impossible for it to look presentable 6 months down the road.
If you are willing to spend the money to get a hardwood floor, go with someone who does a good job.
Date created: 2019-08-05
Name: John Thompson
Location: Illinois
Model: Gun Stock
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Rapid deteriorating finish"
We built a family room addition to our existing home. In this construction process, based on their name in the industry, we selected Bruce Hardwood Flooring (Gunstock) and purchased the product through our local Home Depot. Five years after the installation, the finish on the flooring on the north side of the room, had deteriorated significantly with cracks and dulling.
The room gets very little use. And the direct sunlight comes through an area on the south side of the room rather than the area of significant deterioration. And there has never been any moisture or water issues that might be an underlying cause.
In reviewing the problem with the flooring specialist at Home Depot, they assured me they would contact their Bruce distributor and seek resolution. That was the last conversation we had (no response or resolution).
I will NEVER purchase another product by Bruce.
Date created: 2019-06-05
Name: Stephen
Location: Philadelphia, PA
Model: 3/8" Engineered Hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Waste of money"
We had the existing engineered hardwood replaced last summer when we bought our house. Some of the existing was bowing. We should have saved the money and kept the old floor! The Bruce flooring dents and scratches easily. This floor is not suitable if you have pets, kids, furniture, or intend to live in the area you are installing it. It's been dented from couch feet and a dropped plastic peanut butter jar! Plastic feet on any furniture will scratch it. We contacted the company and were told they don't cover damage from everyday use. The contractor was no help either.
Date created: 2019-05-20
Name: G badali
Location: Mo.
Model: Maple
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Measurement"
Wow the flooring was not near 5 " as a installer stay away from this flooring labor cost go threw the roof some one at Bruce flooring oh by the way its sub out to a another company can't read a tape measurement you can't put 5 1/16 next to 5 pure crap to install and its not finish on the back side to keep it stable if your biding this floor add 50% nightmare to install.
Date created: 2019-05-12
Name: Sajjad
Location: Springfield, IL
Model: Hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk junk junk"
In summary, installer refused installation due to poor quality with variation in width etc. Floor is still torn apart. Lowes is is still working for solution. Why is the world would they sell such a product?
Date created: 2019-04-20
Name: Amy
Location: Gardnerville , NV
Model: Gun stock
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor Quality"
Poor quality control, boards are not true so creates gap half way down board. Ends aren't flush. Boards are flaking and knots are separating. Been in 3 months. I wish we had done more research. I can only hope if we sand off old finish we can reapply seal coat. For that I could have bought unfinished. They should be ashamed.
Date created: 2019-03-22
Name: Joe
Location: Mount Juliet
Model: Solid Oak. Plano, Mocha
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Absolutely no quality control during manufacturing"
High end, expensive, 3/4" solid oak flooring. The planks that are usable are beautiful. Unfortunately, about 40% of the product will be scrapped. Flaws include varying widths, big holes and dents, improper surface repairs (lots of mismatched wood filler), shredded tongues and grooves, burn marks, severe water damage, scratches, poor quality finish, etc etc etc. You name it, they had the audacity to stick it in the box. Our floor will turn out great because we are installing it ourselves and rejecting all the crappy pieces. It will double the budget and extend the installation schedule due to all the rejects and necessary tear out. I assume a contractor would just install whatever they get, so buyer beware. I will never purchase Armstrong or Bruce products again.
Date created: 2018-10-06
Name: T. Scriba
Location: [email protected]
Model: Oak engineered wood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warranty not worth the paper it's written on!"
Shortly after having this flooring installed, cracks started appearing in some of the plank surfaces. We felt that a 25 year warranty would serve us in good stead. Wrong! A rep visited and said that the problem was excess moisture. We had used nothing but Bruce cleaner. Never a damp mop. San Diego had no rain for the two years we had this flooring and we live 20 miles from the ocean. Claim denied. The cracks continue to grow. We were offered nothing in compensation. Be forewarned.
