Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
141 reviews with a
2 average rating
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Very Satisfied
22
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Somewhat Satisfied
3
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Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
105
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-12-15
Name: Brad Abernethy
Location: King, Ontario, Canada
Model: Oak Cherry red 3.5"
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Different widths in Bruce flooring"
I bought 6 boxes of Bruce 3.5" x 3/4" hardwood oak flooring in the dark cherry colour. As it states on the box, I opened each box and mixed up the product to account for any variance in colour. I was happy with the colour. I started installing the boards only to find that the widths were different. I had nailed down 6 rows and then had to take up the boards I had put down and measure each board. The difference in width was up to 5mm! This is incredible! I had to spend an entire day matching up all the pieces to ensure the widths were as close as possible in order to have as few gaps as possible. This is not a good product and I would not buy it again.
Date created: 2017-12-03
Name: Dale L.
Location: lake Mary, Fl.
Model: Plank
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Great flooring"
We love our Bruce flooring called Plank. Everyone that comes into our home always tels us how beautiful our floors look. we have had the flooring installed years ago and it still looks great !
Thanks "Bruce". purchased from Home Depot lake mary
Dale L.
Lake Mary Fl., 32746
Date created: 2017-07-14
Name: G FERG
Location: Kentucky
Model: Honey Hickory
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk Wood"
Purchased from Lowes, they decline responsibility (the vendor rule). Bruce display a first class product on the display board. What we got was a floor that have has 131 subsurface defects (to include holes that are through to the sub floor) that are not filled in 1100 sq ft of flooring. A very obvious bait and switch by Armstrong the parent company. Filed complaint and inspector noted 1/3 of floor with bad milling. Bruce says the milling is within their standards. I guess their inspector is wrong. Failed to mention subsurface defects. Now Bruce says I can get my own inspection and refile and hope Do not buy this product. Shame on Lowes for being a part of this fraud!!
Date created: 2017-06-30
Name: Patricia Taylor
Location: Erie, Colorado
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Update on Lowe's inspection"
This is an update on my previous review. The initial reason Bruce's was not responsible for the floors cracking was that they said I had mold. I do not. After the Lowe's inspections n, the reason is that my house is too dry! I live in Colorado where it is dry---why are they selling this garbage here. I will never set foot in a Lowe's again. The only reason this floor is cracking is because the product is garbage. People have experienced cracks in very humid areas of this country. Be warned!
Date created: 2017-06-06
Name: C. Robinson
Location: Selmer, Tn
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Not #1 Quality"
I am not quite satisfied with my new solid hardwood. I had Bruce hardwood installed in other rooms a few years ago and was satisfied with it, but this is not the same quality as before. The colors are very varied and the quality is not near what I already have. I didn't look for another brand because I was familiar with Bruce and was pleased with the quality, not so much this time.
Date created: 2017-06-01
Name: Patricia Taylor
Location: Erie, Colorado
Model: Prefinished
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst experience ever"
I had a contractor install this product last September. First, he had to send several boxes back due to poor quality. Even the pieces he kept had issues. After the floor was laid, the wood began to develop long cracks. Lowe's came out to take photos. One of the photos shows an area of the wood that has a dark mark which the piece came with. Bruce's response: my floor issues are due to mold!!! It is total bs. When they pulled up me carpet, there was NO sign of mold. Also, I live in Colorado and it is VERY dry. I do not have mold but that is the excuse de jour. After reading all of these reviews, I am so disgusted with Bruce and their unwillingness to face that they sell a very poor product. They never take responsibility. Now Lowe's is sending an inspector. This was a project that was supposed to increase the value of my home and it is now a liability. I do not have a lot of money and this is a very bad outcome for me.
Date created: 2017-02-16
Name: CLS
Location: Toronto, CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst product ever"
Bought over 50 boxes of 5" Red Oak 3/4 hardwood floor from Bruce; almost
35% of the content was unusable:
- curved boards
- most pieces are short; in a box more then half will be below 48" and -maybe- a long one, but guess what; will be curved / crooked so you cant't use it
- irregular borders some with splinters
and the most annoying one, uneven width; so a plank/board maybe 5 1/16" wide in one side and 4 15/16 in the other so this leads to gaps during installation !!
worst product ever!
Date created: 2016-12-30
Name: John
Location: Kansas
Model: 5" prefinished oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst flooring ever"
I installed about 1400 square feet. This is the worst floor ever. Many
pieces were under 12 inches long. Pieces were split, warped, or cut un-
square. Do not buy.
Date created: 2016-12-28
Name: Kathryn P
Location: Denton, TX
Model: Turlington Gunstock 3"
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mistake"
I had Bruce Turlington engineered wood installed in a few rooms in my
house. I had hardwood in other rooms for many years, and loved it.
I was sold this Bruce product as "essentially" the same thing I had already. What a lie. While my old floors look great and are easy to maintain, my new floors, less than one year old, look horrible. They discolored in places, dent and chip easily, and look/feel like they are coated in plastic. I've never been more disappointed in a home product than I am with these floors. I had them professionally installed to specifications, so it is not an installation problem. It is just a really inferior product, and I would not recommend it to anyone for any purpose. I wish I had not purchased it.
Date created: 2016-12-12
Name: Sara
Location: Canonsburg, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"1 year old and already destroyed"
We spent $18,000 on all of our flooring, including our entire
downstairs with maple hardwood which I was guaranteed was very strong.
We have a pomeranian...again a pomeranian, and our floors are
completely destroyed by his nails. Every single inch is has a nail
scratch on it. I called Bruce to come over and look and they said their
hardwood warranty is not covered by pets. Awesome Thanks for a
terrible, pricey product that is cheap. A pomeranian should not do that
type of damage on hardwood floors.
