Consumer Reviews of Mohawk wood floors
Popularity:
#24 of 28 brands of wood floors
12% of customers recommend
125 reviews with a
1.5 average rating
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Very Satisfied
15
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Somewhat Satisfied
1
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Neutral
0
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Somewhat Unsatisfied
7
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Very Unsatisfied
102
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2014-03-13
Name: Alan Klein
Location: Monroe Township, NJ
Model: Engineered wood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad quality; poor warranty"
When we moved into a three year old home, we replaced 800 square feet of
carpeting to match the already installed 1200 square feet of Mohawk
engineered flooring that was installed by the original home owner. It
was the same Mohawk product. We were told that the color would not
exactly match and we understood that. However, the wood is of a poorer
quality compared to the same model that was installed three years
earlier. The grain is not as deep and the finish of the new is dull.
The main issue is that unlike the original installation, the stain along the edges did not take. So there are white looking lines where one slat meets the other in many places. The Mohawk inspector and the Quality Control Manager at the factory blamed me and their installer for not stopping the installation if I didn't like the way it looked while it was going in. The inspector also blamed the installer (who was a Mohawk licensed installer for not stopping the installation. They also agreed there was something wrong with the wood but Mohawk stood on their independent inspector report who of course was paid by Mohawk. The quality control assurance manager sent back his report saying there were no lines even though the photo he sent showed them. There is also a problem with a woodish type dust that keeps collecting. None of this was in the original Mohawk sections that were three years old. Edges of the new also chip off. Mohawk appears to have gone to less quality control in their product. I would never buy their product again.
Date created: 2014-01-27
Name: EAS
Location: Illinois
Model: Handscraped
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk Hand Scraped Floor - Do not buy!"
My hardwood hand scraped floor was put in February 2013. It is not even
a year old. About one month after it was put in it began peeling! I just
took a furniture marker on the one little place and covered it up. No
big deal. Then... it started happening all over! So we contacted our
installer (very reputable and have been in business for probably 50
years). We had a Mohawk inspector come out over 2 1/2 weeks ago. Do you
think we have heard back from them? They guy won't answer his phone. So
come to find out Mohawk contacts our installer and blamed them!! He also
apparently said b/c we have pets and a little boy that is why it is
peeling! I am gonna try to call the guy tomorrow. But it sounds like
that Mohawk will not stand behind their products! I am going to post
pictures of my floor on the web to show people what type of stuff Mohawk
sells! Now we have to rip our floor that is not even a year old!
Date created: 2013-12-17
Name: T. D. Carlson
Location: Pocatello Idaho
Model: Hand-scraped
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk's handscraped engineered flooring"
We installed Mohawk's hand-scraped engineered flooring. Within 3 months
there were pieces for the wood breaking up. We contacted the dealer and
they sent a Mohawk adjuster out. We were first told it was the
installer's fault (no way) and then that our house was to dry for their
hardwood. Please be sure you are covered by the dealer before you buy
this flooring because Mohawk will not stand behind their products.
Date created: 2013-12-07
Name: H. Jordan
Location: Ruskin, Florida
Model: Uniclic
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Avoid Uniclic Floor it delaminates; Mohawk has poor service"
We built our new home last year and selected a Uniclic floor. Floor
looked gorgeous. 9 months after installation, floor began to delaminate
and bubble. We contacted the seller (Executive Flooring in Tampa). After
waiting a couple of months for a result from Executive we sent an
inquiry to Mohawk customer service. That was 60 days ago. Mohawk has
never contacted us back, floor continues to delaminate. We finally
contacted the seller again, Executive Flooring told us that we could
hire someone to come out to assess the floor damage. Mohawk guarantee is
void because floor was cleaned too much. (It was cleaned weekly as per
Executive Flooring instructions.) Poor service. Poor product - stay away
from Mohawk. Avoid Executive Flooring in Tampa Florida
Date created: 2013-10-01
Name: BC
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy from Mohawk"
It is started cracking 3 months after it was put in. My installer Joe's
Flooring is not cooperating. Our claim was denied and the inspector was
hired by Mohawk. They said inconsistency in humidity. I guess you have
to have your air on 24/7. Who doesn't have a little humidity in their
house. Joe's said I would have to put in another Mohawk floor in and I
do not want it in my house. I also see that the sample color was
different then what I received in the boxes. I will never get a
prefinished floor again. I will deal with the smell.
Date created: 2013-09-14
Name: S. Spent
Location: Canada
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Film separating from Wood"
I bought the Mohawk flooring from Lowes in March 2013 and had it
installed a week later. Within a few weeks the wood began to split. Then
the shine coat has begun to lift off each plank of wood. The wood is
coming away from the walls and other transition areas. I called Columbia
flooring and they seem quite nice on the phone. They sent an inspector
to my home to inspect the wood. He did not give a nod or wink as to the
problem... He acted like a driving inspector. Since his visit I have
seen further lifting of the coat on the wood. I hope I am satisfied with
the outcome of this claim. So far I am very troubled given the outcome
of my hard work and expense. September 2013
Date created: 2013-09-08
Name: C. P.
Location: Franklin, TN
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor finish"
I installed an entire house of the hand scraped dark flooring. It is
engineered. I find that the final product is terrible. Before we took
possession, we filed a complaint with the builder. He tried to cover the
floor with paper but it did not work. He insisted that the finish was
soft. Based on that, I filed a warranty claim with Mohawk. The flooring
distributor agreed as they could scratch it with their finger nail.
Since it keeps scratching. The local office has been good and agrees
that the finish seems soft but the warranty department refuses to agree
with the claim.
Date created: 2013-08-23
Name: Jon tate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst instalation ever"
Light oak tongue and groove flooring by mohawk was the worst floor I
have installed in 15 years of installing. At least 85% of the flooring
had factory end cuts that were out of square by 1 to 3 degrees. Over
board ( boards with different thickness was rampant throughout the
boxes. The finish scratches on a whim and the wood itself dents very
easily for being oak, I would be afraid to drop a spoon on it from a
sitting position. To make it a quality installation took 3 times as long
as it should have because of having to square up factory ends for a
proper fit. My opinion is that mohawk should not be producing hardwood
flooring and as an installer I will refuse any mohawk flooring job.
Date created: 2013-06-13
Name: L. Miller
Location: Hiawassee, GA
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Bamboo"
I recently had Mohawk Bamboo flooring installed in my home. Per Mohawk
requirements, I used a certified dealer who is allegedly trained to
install these floors to Mohawk standards. I have had nothing but
problems with this flooring. It scratches easily, is difficult to clean
and was installed with gaps creating "dirt catchers". I am especially
disappointed with the installation and have been unable to have the
dealer rectify any of the problems.
Date created: 2013-03-17
Name: Alan kather
Location: Wilmington de
Model: Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Never buy Mohawk they"
They do not stand behind their products - they send an engineer out who
blames the installer. I am pulling it all out and replacing with
anything but Mohawk. Their locking system does not work the floor
separates in every direction leaving 3/4 inch gaps all over.
