Consumer Reviews of Mohawk wood floors
Popularity:
#24 of 28 brands of wood floors
12% of customers recommend
125 reviews with a
1.5 average rating
-
Very Satisfied
15
-
Somewhat Satisfied
1
-
Neutral
0
-
Somewhat Unsatisfied
7
-
Very Unsatisfied
102
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2013-03-08
Name: Trudy Wagner
Location: Cos Cob Ct
Model: Bella Rosa Winchester
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk Bella Rosa Winchester Foor"
It is splitting and cracking. The swifter gets stuck in the splits.We
were denied the claim saying it was the installers fault. It is clearly
not. We have been waiting for someone to fix this mess. Both houses have
this problem so it is not the batch. You can see pit holes in the finish
for dirt to fall in. This has been going on for 3 months. We just got
someone from the company to come out and he saw it and said he doesn't
know what will be done once it was denied. The independent inspector was
hired by Mohawk. Right! That explains the denied.
Date created: 2013-01-30
Name: Mrs.H
Location: Vancouver bc
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk handscraped engineered wood flooring"
We installed Mohawk's handscraped engineered flooring throughout our
house (2700 sq feet). The flooring is awful. We have scratches
everywhere and chunks of color is coming off the wood. Our transitions
are all chipping off color and the stair nosings are all worn through.
Our floors look awful and are only 3 years old! ! I will never buy
anything with the Mohawk name attached to it.
Date created: 2012-12-13
Name: P JARRETT
Location: CHESTERLAND OHIO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"red oak sold wood"
Do not purchase Mohawk wood flooring. We spent 13,000 and have all kinds
of problems with the floor. It is cupping, 3 m finish is coming off
etc...Mohawk says not their problem it is because our home has too much
moisture. We live in Ohio not by any lake and installed per their
specifications. I talked to old time installer and he told me we should
of put down a vapour barrier even though Mohawk said we shouldn't. This
floor was installed per Mohawk specs. Do not purchase their
flooring...you will regret it.
Date created: 2012-11-28
Name: Melissa Barnhill
Location: Wailuku, HI
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Engineered Hardwood"
The most superficial scratches leave white streaks that no one can
explain. Anything will scratch it and unfortunately my dogs nails do
this also. I was prepared for scratches since it's wood but not the
white streaks. No help from the Lei Flooring and Window Coverings the
dealer who sold me the flooring or Mohawk and finally had to report them
to the bbb but still no help.
Date created: 2012-10-26
Name: J. Mura
Location: Rio Rancho, NM
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"still waiting"
This is an update to our June 2012 posting... No one should buy stranded
bamboo flooring from Mohawk. We are still trying to get Mohawk Industries
to accept responsibility for this flooring which the included
instructions that stated it could be placed over radiant heat and then
we were told by a Mohawk inspector that this flooring should never have
been sold to us for this application after which he brought forth
another instruction manual which said it was not to be placed over
radiant heat, but that is not what our installation booklet says. Mohawk
is still saying that it is an installation issue but that is not what
your inspector says. The floor is buckling, separating, splintering, and
is a tripping hazard. We were in contact with Mohawk within weeks of
installation (for that is how quickly the problems began) with our
concerns about the flooring and Mohawk did nothing and in every
correspondence they have replied that it is not their responsibility. My
husband is confined to a wheelchair and it is a problem for him. What a
lousy and uncaring company.
Date created: 2012-08-30
Name: Kay Huether
Location: Milford, DE
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Color distortions in 4-month old maple floors"
Within 4 months of having Mohawk light maple floors installed I
discovered that the flooring under my area rugs and furniture had become
several shades lighter than the flooring that is uncovered and exposed
to light. According to Mohawk this is due to photosynthesis, however,
said process cannot occur without sunlight. There is no sunlight under
my rugs. Tell that to Mohawk. Their remedy for this situation was to
advise me to move my furniture and rugs around periodically and the
discolored flooring may return to its original color. Of course the
flooring beneath the rugs and furniture in their new locations will then
begin the discoloration process. My husband was in the flooring business
for 40 years and has never even heard of this happening. Neither has
anyone else with whom I consulted on the matter. The flooring is clearly
defective but Mohawk is unresponsive even though their guarantee states
that they warrant against damage even from direct sunlight, to which my
floors are not exposed. Hardwood floors should increase the value of a
home but after spending $4500 Mohawk flooring has succeeded in devaluing
my home. When selling I am legally bound to disclose these defective
floors and a buyer will want compensation. Thanks for nothing Mohawk.
See you in court!
Date created: 2012-07-23
Name: phil levy
Location: El Cajon , Ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away from Mohawk wood floors"
Had to replace a solid wood floor and chose Mohawk prefinished floor--
terrible mistake -- floor is uneven, finish is chipping off after 6
months, finish is high gloss which is impossible to keep clean--Forget
their warranty because it's a scam--they have denied our claim and won't
do anything about it--not a reputable company
Date created: 2012-06-13
Name: J. Mura
Location: Rio Rancho, NM
Model: Stranded Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very disappointed"
We chose Mohawk because of its reputation; after reading many
flyers/articles about their bamboo flooring and how the floating type
flooring could be installed over radiant heat we selected a beautiful
floor some 1900sq. Ft.of it. We told the salesmen about the radiant heat
and not one salesman said stranded bamboo should not be installed in
this application. The installers followed the directions. Just weeks
after the floor was installed (June 2011) parts of the floor began to
warp, separate, buckle and the ends rise up. Since then we have been in
consultation with the provider as well as Mohawk Industiries. They have
done nothing to help solve this problem. Even their inspector said this
flooring should have never been sold to us. We are very unhappy and are
considering legal action.
Date created: 2012-05-28
Name: P. Snyder
Location: San Antonio,Tx.
Model: Engineered Hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warning! Don't buy!"
We purchased a dark maple wood. It is beautiful, but I would never buy
it again! The color was very different in all the boxes. We had to sort
all the packages and install all the light colored in one room and
carefully match the rest. It was extremely different from the sample. It
started to scratch before it was installed completely. You can't breathe
without it scratching. Our dogs have been banned from the house. They
scratch the floor if they move. A piece of the flooring must be hollow
in between because it's sunken in. Anything that is dropped will leave a
dent or a scratch. We don't even want to invite guests over to the house
because you have to remove your shoes and not slide chairs back from the
table. We've taken all precautions to put felt on every piece of
furniture we own and it still scratches!!! There are usually only two of
us home and cause very little wear and tear on the floor because we work
all day. I'm extremely disappointed in the Mohawk product. We know of
other people who have hardwood flooring with no problems. I would
definitely not recommend Mohawk hardwood floors.
Date created: 2012-05-04
Name: Leslie S Pierce
Location: Houston, Tx
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Sample to product discrepancy"
I purchased 1400 sq ft of Mohawk engineered hardwood flooring from a
distributor in Georgia and I live in Houston, Texas. I am disappointed
in the difference between the sample and the product I received. The
texture is quite different and the color is off. The order was placed
using the identifying style numbers listed on the distributors website,
which were the same numbers on the sample (from a different retail
outlet) but were not the numbers on the boxes of product that I
received. I have been told that different companies use different
identifying numbers and call letters. O.K. but I used the distributors
numbers and the boxes did not have those. So a consumer has no way of
claiming that the product received is not the product ordered. Very
clever. Industry wide policy? Very, very clever. But I am going to lose
almost $2,000, to pay a re-stocking fee and shipping to return the
flooring, because it is not the quality or color or texture represented
on the sample; I cannot get a Mohawk representative or the distributor
to look at the difference. Do not make the mistake I did. Work with a
local company that sells, installs and stands behind their service to
you by making sure you are pleased with the quality of the product.
