Consumer Reviews of Mohawk wood floors
Popularity:
#24 of 28 brands of wood floors
12% of customers recommend
125 reviews with a
1.5 average rating
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Very Satisfied
15
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Somewhat Satisfied
1
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Neutral
0
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Somewhat Unsatisfied
7
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Very Unsatisfied
102
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-06-13
Name: Marianne
Location: Charleston, SC
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Quality"
Our builder installed Mohawk engineered hardwood in our home. This is by
far the least durable floor we have ever had. We had to have boards
replaced even before we moved in and now there are scratches, dents and
gouges all over the floor. We are extremely careful, clean the floor at
least daily, do not wear shoes in the house, have bottoms of furniture
covered with felt pads...even with all of that, the damage is horrible.
A cardboard box, rubber wheels on a toy truck, a sippy cup will dent and
scratch this floor. We were going to get a dog and now we can't because
they would be completely ruined immediately. Additionally, the putty and
scratch fixers do now work on these floors. This has caused a ton of
tension and aggravation in our family to the point where we cannot even
enjoy our home because the floor are so easily damaged. I would never
recommend this floor to anyone and there is simply no durability at all.
Date created: 2016-05-17
Name: Donald Samhat
Location: Northville, MI
Model: Hickory
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Token offer until sued"
Purchased Mohawk Hickory in December 2013 for my daughter's condo.
Immediately after installed noticed cracking and poor finish, which
worsened with time. Mohawk inspector agreed but Mohawk claimed inspector
was stating it was for only 15 boards which they offered to replace. I
pointed out the areas he tested were the sample areas and the whole
floor was defective. Hired my own expert who confirmed 80% was face
checking or "drying defect". Mohawk then offered to send replacement
floor of equal value and pay for reinstall but would not refund the cost
of the Mohawk floor and install cost. After I filed a lawsuit they
immediately settled for full amount of floor, install, tear out and trim
work that had to be redone with new floor.
Date created: 2016-04-19
Name: christine huynh
Location: San Jose, CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't ever buy any Mohawk products!"
I recently had our home installed with Mohawk hardwood in 11/2015 by a
reputable and experienced installer. Within 2 weeks of installation, the
floor started buckling and cupping badly. In addition, the "floor" layer
started peeling up from around the edges of the floor segments. Mohawk
sent someone out and 3 months later I received a decline letter saying
that they do not observe any manufacturing issues. I purchased Mohawk's
hardwood flooring mainly because Mohawk was the brand name and according
to their website, they claimed they stand by their products, "We've got
you covered" so consumer can rest. What a joke! We did our whole house
and now I am at a loss what to do at this point. I will hire an
independent inspector at my own cost for second opinion and escalate
this matter Don't ever buy any Mohawk product!
Date created: 2016-04-08
Name: D. Picasso
Location: Hillsborough NJ
Model: Engineered Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Divets and cracks in engineered oak flooring"
A true disaster of a product. Every day I see more divets, cracks in the
very thin veneer plus the top coat is cracking. The routing bits used to
form the end joints must have been very dull for some are actually
shredded not allowing a tight joint. The installation from Flemington
Dept. Store in NJ was equally as bad.
Date created: 2016-04-06
Name: Emily Ralph
Location: Chicago
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Should have stuck with the old floor"
We had a designer tell us that Mohawk laminate flooring was a good
replacement for our current light hardwood floors. She stated they would
be lower maintenance, good with cats because they don't scratch easily
and are easy to clean. We loved the color and were really excited until
after living on the floors for about 2 hours, we dropped the iPad (the
first time we ever dropped it) and it shipped about a 1/4-inch divot in
the floor. Then the cats knocked metal bed frame off of a shelf that was
put there when they were working on the floors, and 2 more divers in the
floor. Then we saw a scratch along one of the boards in the main hallway
that we have no idea how it got there. We never noticed any scratches on
our lighter, hardwood floors. When I asked about this, she said it's
because it's darker wood and since it's laminate, the lighter color
underneath shows through more. Since we were told it was more durable,
we did file a complaint with Mohawk flooring but they said there weren't
responsible. We now also have a spot in the middle of the room that has
raised up and looks like water somehow collected, but it is nowhere near
anywhere any liquid could come into contact with it and have not heard
back from them. We were told they would like tell us it was our own
water damage somehow. So these floors that were supposed to improve the
re-sale value of our home are likely now going to be a bargaining chip
for the next owner. Because if it was me, I would demand for them to be
replaced/fixed by the owner before buying the condo or ask for a large
discount because I would want to rip them all out and replace them
myself. Moral of the story is, we were happier with our previous
flooring and the $20,000 in our pocket we had before we replaced them.
Date created: 2016-03-13
Name: Jon Deibel
Location: Ohio
Model: Engineered Wood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Absolute Garbage!"
Be warned! These floors are hands down the absolute worst floors in
the industry. Scratch and dent very easily. There are several scratches
we have no clue as to how they happened. We are very clean people with
no animals. We are heart broken. Complete home remodel and kitchen
cabinets are already installed over them. Total cost for material and
install was $12k. For another $3k, we could have gone with real hardwood
floors. Trust me, spend the money for real wood and do not buy Mohawk
wood products. Total crap.
Date created: 2016-03-10
Name: T. Chitren
Location: Thompson's Station, TN
Model: Tagliare Saddle
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst product ever"
Just moved into a new construction home 4 days ago. This floor is like
paper. Initially blamed the home builder. Thought they had switched
floors on us. They proved they used Mohawk Tagliare Eucalyptus Saddle.
Seeing now the real fault lies with the Mohawk product. We always
thought Mohawk was a quality brand. What a huge disappointment.
Date created: 2016-02-19
Name: Athena
Location: Portsmouth, VA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Hardwood Flooring"
Bought and moved into house days before XMas last year. Only lived in
this house now for about 3 months. I was excited when they said we had
hardwood flooring.
Had issues with scratches and such due to "professionals" moving to repair and replace the no working and dented stove. Under home buyers warranty, had the same flooring installers in my house replacing planks, of which I find out the "hardwood" is really cheap laminate glued atop layers of beveled wood. They call this "engineered hardwood".
The replaced wood planks would not lay down flat, so they came out again and replaced yet again. The third time they came out and said the overlap is "within allowable standards". They are supposed to be coming out yet again with another manager to see what and why it is now doing this. I feel for the cement below, and can only pray they are not doing further serious damage.
I have other scratches from whatever misc may have caused them now. I have felt pads on all furniture, etc. I've cleaned my floors on my hands and knees using a spray bottle and approved cleaner/ cloth combo to avoid overexposure to moisture. Easy care and cleaning be my...
There is some water damage from the supposedly water resistant flooring near the fridge and ice dispenser. Also, I noticed a floorboard where the TV is (away from any open water sources), in which the laminate is peeling.
So, worst and most over priced flooring ever! I'd rather have gotten cheap floating floors and replaced every few years.
Date created: 2016-02-11
Name: D Styles
Location: colorado springs, Colorado
Model: Engineered Hardwood Floor
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Scratches and peels"
Terrible quality product. Scratches and peels easily. Was told by the
building inspector that if spilled liquid is not cleaned up within 20
secs that area of the floor is ruined. Do not buy Mohawk products.
Date created: 2016-01-21
Name: B Tiff
Location: Bradenton, Fl
Model: Engineered Maple
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"What a headache"
Built a home with Taylor-Morrison in Florida and the Mohawk engineered
maple is a nightmare. Bubbles coming up on a regular basis. Surface is a
constant challenge as it smears and is very hard to clean. This builder
should not be offering Mohawk. These homes cost far too much to appoint
with junk. Do not settle for Mohawk.
