Consumer Reviews of Mohawk wood floors
Popularity:
#24 of 28 brands of wood floors
12% of customers recommend
125 reviews with a
1.5 average rating
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Very Satisfied
15
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Somewhat Satisfied
1
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Neutral
0
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Somewhat Unsatisfied
7
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Very Unsatisfied
102
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-01-05
Name: Norman
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"10 years old, still looks good"
We've had Mohawk's engineered hardwoods in our family office area for
~10 years and it's still looking great, even with a lot of foot traffic.
We're really careful not to spill anything on it or get it wet. I'm glad
it's held up and proven to be a good investment, very easy to keep clean
too. We're looking into new flooring for some other rooms and I'd like
to have these hardwoods throughout.
Date created: 2015-12-18
Name: Alison B
Location: Spring ,TX
Model: Eucalyptus Rachiato
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Never, Ever Again"
We built a new house last year with David Weekley and had our whole
downstairs done in Mohawk Eucalyptus Rachiato engineered wood. It is
very dark, shows everything and was a mistake, but we couldn't have
imagined how much of a nightmare from the beginning. We have kids and
dogs and realize they can cause issues with a floor. However, this floor
is being destroyed by nothing more than shoes or anything dropped or set
on floor. Even walking is creating dents , holes and white marks that
can't be removed. You can't clean it because any chemical destroys and
dulls it. We were told to use Bona and it is causing an issue now.
Sweepers scratch it. The floor is soft and is now chipping on the edges,
and bubbling up in the middle. The builder, contractor and now Mohawk
rep have come out and Mohawk processed a claim which was denied of
course, with no explanation and I had to call weeks later to find out
that much from the contractor. I would never consider having a Mohawk
product in my home again.
Date created: 2015-10-12
Name: PJ Yaz
Location: Ohio
Model: Hickory Shadow Engineered 32404
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible quality of handscraped engineered wood flooring."
Purchased 1200sq ft of this engineered handscraped flooring. Upon
opening the box several pieces had bubbles. After flooring was installed
more boards bubbled, splintered, scratched, and cracked. Mohawk sent an
"Independent Inspector" to look at it and take humidity levels. The
claim was denied and the installer was blamed along with improper
acclimation to the humidity in the house. I strongly suggest anyone
considering a Mohawk floor to look at a different manufacturer. My
brother is a contractor and he refuses to recommend Mohawk to clients.
Date created: 2015-09-25
Name: Darlene Prowse
Location: Buffalo, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer beware"
My floor was installed in February of 2014. It is cracked and bubbled. I
had the installer come out to evaluate it. He put in a claim & it was
declined. I was expecting a lifetime investment. $4,000 was a lot to pay
for 2 rooms for 1.5 years.
Date created: 2015-08-12
Name: Mike G
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Tape covered cardboard"
This is not flooring, it is tape covered cardboard. My kid spilled a
little water on the floor and it expanded, bubbled just like cardboard.
It also sounds like your walking on plastic milk jugs. I can't believe
this got by the quality department - if they have any... I will
never purchase a product from this company again.
Date created: 2015-07-20
Name: Not thrilled with Mohawk
Location: Maryland
Model: Natural Maple
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Inconsistently milled, gaps"
I ordered the 5" Natural Maple from our installer. The install was
halted because the wood was inconsistently milled and left noticeable
gaps. The installer ordered new wood that was "double inspected" by
Mohawk and took 2 weeks to ship. The new wood had the exact same
problem. Fortunately, we have a reputable installer that is helping me
to chose a new manufacturer.
Date created: 2015-05-25
Name: D. DiLiddo
Location: Rochester, NY
Model: Engineered Reclaimed Elm
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"They replaced our floor!"
In a new build home we selected an Engineered Reclaimed Elm floor. The
floor could not be cleaned and had a haze to it.
Mohawk hired a flooring inspector to look at it and the report said "just clean it" when we asked the inspector how they declined comment. At this point Mohawk sent us a letter saying too bad, no issue here!
Our builder would not let them off the hook and forced them to send a factory inspector. The inspector flew in just to look at our floor.
Within 10 minutes of laying his samples on the floor he said it needed to be replaced.
We had a vacation planned and gave our keys to the builder. They replaced the engineered floor with a solid hardwood we selected.
Once they were pushed Mohawk did the right thing!
Date created: 2015-04-15
Name: J. Sparhawk
Location: Annapolis MD
Model: Strand-Woven Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Mohawk Bamboo Flooring Problems"
In 2011 I upgraded the flooring in my house from laminate to a strand-
woven bamboo floor. We paid an over $10,000 for the upgrade. Within a
few months after installation the floor buckled, causing the contractor
to replace portions of the floor. Six months later the floor began
cupping and separating, followed by year-long discussions. Despite
numerous "inspections" that blamed high humidity for the problem, even
though (it reseals and flattens during the high humidity summer months,
the problem gets worse. In three locations the gaps are over 0.5 inches
wide! Neither the contractor nor Mohawk will admit to any defects or
honor their warrantees and insist that they are blameless.
Date created: 2015-02-15
Name: Disappointed
Location: Northern Indiana
Model: Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Defective and coming apart"
Installed over 2500 sf of bamboo clicklock product 3 years ago, within
months the product was separating. Independent inspector investigated,
in the report it stated that material was defective from manufacturer
(Mohawk). Mohawk denied the claim? The flooring is still coming
apart. Preparing to remove and replace. Thank you Mohawk your company
has deceived and taken advantage of the public.
Date created: 2015-02-06
Name: theresa
Location: augusta ga
Model: Bamboo Hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Cheap plus buckling"
We spent 10 thousand dollars on Mohawk bamboo flooring. It has been a
nightmare for me. They blamed the moisture is an issue and I am reading
the same thing in all the other reviews. They do not stand behind their
product. We had hardwood in our foyer and dining room and never had a
problem with that floor at all. This floor was sold to me with high
praise on how hard that bamboo was. I knew nothing about flooring at the
time and trusted my sales person that was the owner of his store that
this was a good product. I don't think I should have been sold bamboo
flooring first of all. And it started buckling up. That floor had been
glued down then they replaced it and put a floating floor down which to
me looks cheap and still has a wave in it. They never tested the house
for moisture before selling me the floor and they continue to blame
everyone but themselves. Our first floor never had any moisture
problem. This has been a nightmare we are still having wood replaced
because they did not install properly. I feel that we threw $10,000
away. No one deserves spending that kind of money and be stressed on top
of that. What is this world coming to. So so sad I think we all should
sue Mohawk and the sellers. Maybe we all have a case.
