Consumer Reviews of Mohawk wood floors
Popularity:
#24 of 28 brands of wood floors
12% of customers recommend
125 reviews with a
1.5 average rating
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Very Satisfied
15
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Somewhat Satisfied
1
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Neutral
0
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Somewhat Unsatisfied
7
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Very Unsatisfied
102
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-01-02
Name: S, Wolf
Location: Oshkosh, WI
Model: Antique Elm Cherry
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Delamination of engineered hardwood floor"
We purchased our Mohawk Antique Elm Cherry engineered flooring from
Direct Buy and had it installed one week ago. Already, I've noticed
"creaking" sounds in some areas while walking on the floor. After closer
inspection I've noticed that some of the planks are delaminating, mostly
at the corners, and have lifted somewhat. Also, Mohawk states that each
carton will contain "random" lengths of flooring. Well, most of the
pieces are approximately 2 feet long with a few longer pieces thrown in,
guess that explains the "random" lengths. This is a premium priced
product, supposedly manufactured by a reputable company, and
manufactured in China (which explains the poor quality). Had I known
upon purchasing that this product was made in China I would never have
made the purchase. Now, as with all the others, in this posting, I will
have to play the waiting game with Mohawk and try to get some
satisfaction. Do not purchase Mohawk products if you can help it!
Date created: 2014-11-03
Name: Jessica Longoria
Location: Sugar Land
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not invest your money on Mohawk wood floors"
I have about 2000 sq feet of Mohawk wood floors. The floors were
installed in a new construction home in 2011 by Village Builders (now
Lennar) in Sugar Land, Texas. The floors are 3 1/2 years old. The top
layer on the edges of the wood are coming apart in every single room. I
have no kids and very little traffic in the home. The floors cost close
to 15k. Traci Cochran from Mohawk sent me a letter today which states
"the Mohawk products is warrantied to the original purchaser of the
material. Our warranties to do not transfer from home owner to home
owner." Therefore, Mohawk will not stand behind their product. It is
such a shame. Honestly, I would be embarrassed and ashamed to be
employed/associated by a company who fabricates such a poor quality
products. I suggest home builders find a new wood floor manufacture
unless you want unhappy customers! You will regret using your hard
earned money on Mohawk products.
Date created: 2014-10-31
Name: M Bryant
Location: Waynesburg, PA
Model: Solid Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor After Sales Service"
After spending $4000 on Mohawk solid oak 5" width wood flooring, it
curled up after 8 months, with Mohawk telling me the problem is due to
excessive humidity conditions. Neither did my flooring contractor
mention any humidity testing prior to installation, nor did Mohawk in
any of their packaging or displays mention anything about humidity
concerns. Now Mohawk refuses to guarantee the flooring. I am stuck with
an expensive new wood floor which is curled. To make matters worse, the
vice president at Mohawk of after sales, after assuring me of her
sincerity to make sure I end up with a quality flooring and to call her
if any problems, refuses to return my calls. I have learned my lesson
here, and never again will use Mohawk products.
Date created: 2014-10-17
Name: Lam nguyen
Location: Lowes store in Nepean Ottawa
Model: Winchester
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Blamed installer and humidity"
After 2 months of waiting the same thing like every one claim, being
denied by Mohawk. Blamed installer and the humidity in your house that
the most tools that they can get away with. So whoever want to change
floor think hard before buy hardwood flooring from Mohawk. Special carry
by Lowes store in Nepean. Ottawa in Ontario. They screw you from flooring
manager to the assistant manager. Why? Because corporate just think how
to make money! Meet expectations, more money for managers ceo. Screw
all the people. They have heartless, soulless just the word money. 99
percent claim from Mohawk are being denied so big store get more profit.
Screw small customers? That how Mohawk and Lowes do!
Date created: 2014-09-20
Name: Lam Nguyen
Location: Aylmer Quebec
Model: Winchester
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad hardwood floor"
Do not buy Mohawk hardwood Winchester. They are the most worst hardwood
floor that I have never seen in my life. I got them from Lowes. 8000.00
down to the drain!
Date created: 2014-09-19
Name: Lam nguyen
Location: Nepean Ottawa Canada
Model: Winchester
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad hardwood flooring"
I bought this Mohawk hardwood floor from Lowes. This is the worst
floor I bought. My advice for you if you want to change floor make sure
do not buy this hardwood special from Lowes. Whole entire house
unlevel. Can not even clean. Take 2 months before someone from Mohawk
to come down to see. I hope they replace for me? So if you want to change
your floor make sure hardwood floor from Mohawk Cary by Lowes! Watch
out... in Ottawa Canada.
Date created: 2014-09-08
Name: Lam nguyen
Location: Ottawa Ontario Canada
Model: Winchester
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very bad"
I spent 8000.00 for my entire house. I got the most worst hardwood floor
I never had in my life. Do not get them from Lowes, bad service.
Date created: 2014-08-08
Name: C. Tattory
Location: Hamilton, NJ
Model: ArmorMax
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Maple solid hardwood floors in Barrel"
I waited 10 years to put in my hardwood floors. We spent over $9,000 on
Mohawk ArmorMax solid hardwood floors and couldn't be more dissatisfied.
The finish on these floors is so plastic-y and it makes the floors look
like cheap laminate. They scratch easily and are impossible to keep
clean. They smudge from just about anything. If someone walks through
with or without shoes, there is always a mark which I have to literally
scrub (not wipe) clean. Our latest issue is that there are some little
bumps that are creeping up in the finish. The bumps are in the exact
same spot on the boards and they appear to be little bubbles which I am
afraid will peel. Very, very unhappy and disappointed. I feel like I
destroyed my home. I put this cheap-looking product throughout my entire
downstairs. Just looks horrible.
Date created: 2014-07-28
Name: Never again
Location: Houston, TX
Model: Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warranty is Worthless"
Our Mohawk bamboo floors are rotting under our feet. They are not doing
anything about it since it's due to subfloor moisture, but that is an
area on their warranty. Jack's Carpet isn't any help, either, although
the warranty was brought up as a selling point initially.
Date created: 2014-04-04
Name: Brenda O'Neal
Location: Blanchard, OK
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Manufactured hard wood"
Bought a new home in 2006 installed hardwood throughout. In about a year
I noticed what looked like peeling within the grooves, the color
completely disappearing in some areas and scratches. (I do have dogs). I
contacted the installer, who then had an inspector come out, who said
there was nothing wrong. After all this time I am still angry about it.
I hate these floors, and hate looking at them. I had Bruce hardwood in
the past and never experienced any problems, not even a scratch. What 25
year guarantee? No more Mohawk anything for me.
