Consumer Reviews of Shaw wood floors
Popularity:
#26 of 28 brands of wood floors
10% of customers recommend
122 reviews with a
1.5 average rating
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Very Satisfied
11
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Somewhat Satisfied
2
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Neutral
0
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Somewhat Unsatisfied
6
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Very Unsatisfied
103
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-03-19
Name: Anna
Location: Middletown, NJ
Model: Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not purchase Shaw products"
Stay away from Shaw products. The laminate floors do not last for more
than a year. The floors chip and peel very easily. They do not stand by
their product. The 15 year warranty is bogus.
Date created: 2015-03-06
Name: B Blasko
Location: Austin Tx
Model: Jubilee
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible"
Worst flooring ever. The sales rep showed me a sample that was clear of
knots and defects. Ended up with a floor full of them, color variations
like a rainbow. Do not buy!
Date created: 2015-02-23
Name: B Montano
Location: Denver, CO
Model: Pre Finish Wood floor
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible product -- Will not ever give Shaw any more business"
We inherited our wood floor through a contract that fell through, so we
didn't pick this particular floor. However we had problems within a
month of moving in where the finish is literally "rubbing" off the
floor. They replaced it once already with the same product for it to
just happen a second time. They will not fix the issue. Apparently this
floor is only good to look at, not live with.
Date created: 2015-02-06
Name: Nancy Knapp
Location: United States
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beyond Disappointed"
Waited my whole life for a wood floor. Boards that were installed were
either split or otherwise damaged by installer or should have been
culled out (according to Nebraska Furniture Mart) either way lots of
finger pointing and no one taking responsibility. In addition many of
the boards have this "bubble" really distracts from what should be a
beautiful wood floor. One would never dream of using a swifter to
remove dust as the wood edges are so rough the swifter fibers get
stuck. No I would not buy it again... the display model in the store is
not what you get.
Date created: 2015-01-07
Name: linfa wicket
Location: florence ky
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Dont waste your money"
My oak flooring was installed less than 2 years before the finish
started cracking and the boards started splitting, something they call
checking. They are saying that because it is a natural product, this is
going to happen. So my question is, exactly what will their "lifetime"
warranty cover, because if you have to use an excuse like that, you know
you've done something wrong.
Date created: 2014-12-31
Name: Dan
Location: Salem, NH
Model: Woodale Caramel Oak
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Three boxes returned"
We bought 39 boxes of prefinished hardwood and had to return 3 boxes of
very poor quality pieces. There were extremely dark pieces, others had
insect damage, numerous knots, chunks of the tongue portion broken off,
holes you could look right through, warped pieces and generally no
evidence of any meaningful quality control. My installers both said they
had never seen floor quality this low in 20 years! Lucky me. I bought a
sale item. Buyer beware!
Date created: 2014-12-14
Name: RJ Yager
Location: United States
Model: Laminate Flooring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy this product"
Buckles, peels and does not lie flat. A nightmare to install. Save your
money. Have done other brands of flooring before with no problems. This
company is shady and a waste of money.
Date created: 2014-11-29
Name: CJ Johnson
Location: Taos, New Mexico
Model: Epic
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Epic Flooring - Lousy Product"
As other have reported, we've got cupping, peeling, warping, scratching,
dents, and splitting less than 6 months after installation. Haven't
contacted Shaw yet, but it's very discouraging to see everyone else's
experience with Shaw when reporting identical problems. Until I found
this and a few other sites reporting so much customer dissatisfaction
and Shaw's refusal to acknowledge any level of accountability, I was
blaming our contractor for installing it wrong. Now I see it wasn't his
fault, so how do we get Shaw to accept responsibility for this very
expensive failure?
Date created: 2014-10-09
Name: Karen
Location: Corvallis , Oregon
Model: Laminate Walnut
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lifting and peeling"
We had our new Laminate Walnut floors put in in February 2014. They are lifting and peeling. We had laminate floors for 20 years with no problem. The Shaw
floors look horrible after 6 months. We were told to use a certain
product and we did use that product. Had to pay an independent inspector
to come in an inspect our home. Shaw just covers themselves and does not
stand behind their product. I may hire an attorney! Do not buy Shaw
products!
Date created: 2014-08-26
Name: Shirley Lempertz
Location: Winston Salem N.C.
Model: Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buckling"
Shaw Laminate flooring installed April 18th, 2014 in my Condo. No Pets,
single retired, used only recommended cleaning product 1 time. Hard to
get streaks up. This floor buckled before it was down 2 months. Was
running a dehumidifier and a/c due to n/c climate. Old floor was
Armstrong Laminate and was put down 4/2006, an excellent product.
Removed due to flooding from another unit early in January 2014. The
contractor and owner of company who sold and had it installed for me has
not cooperated at all. He has been a total no show at 3 different
scheduled visits. My next call will be to contact Shaw about my
experience but assume I am out of luck there too. Will not buy Shaw
Laminate again.
