Consumer Reviews of Shaw wood floors
Popularity:
#26 of 28 brands of wood floors
10% of customers recommend
122 reviews with a
1.5 average rating
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Very Satisfied
11
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Somewhat Satisfied
2
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Neutral
0
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Somewhat Unsatisfied
6
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Very Unsatisfied
103
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2017-01-20
Name: Install Pro
Location: Omaha,Nebraska
Model: Castlegate American Cherry
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not buy, Junk, Bad customer service"
This is the worst product I have ever purchased and installed. They do
not lock together and are a real problem trying to install... They do
not hold... Time consuming It took days to install with the fighting the
connections. Do not buy... Buy something else. Ended up tearing the
complete floor up and throwing it the dumpster and bought another brand
Date created: 2017-01-20
Name: Jo Mo
Location: Nebraska
Model: Castlegate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Junk. Stay Away"
This product is the worst I have ever installed. The locking joints are
brittle and do not hold. It took 4 times the time to wrestle with the
installation of this. I called customer service and all they said was
did you use the wedges with no other help with there inferior product. I
wish I would have looked at the reviews. Horrible. Dont buy this
product, they have no excuses for the junk they sell.
Date created: 2017-01-19
Name: p stafford
Location: Muncie, In.
Model: Floorte planking
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away!"
Even though the sides have a locking mechanism that works. The ends do
not! They have a (for the lack of a better description) a leg of an "l"
that drops into an inverted "l" end and have a tendency to lift, or not
stay together when exposed to traffic. The manufacturer will send an
inspector, and they will find everything they can to not back the
product. Stay away! The product is being redesigned as we speak, and
they still will not back the product.
Date created: 2017-01-18
Name: Martello
Location: Eugene, Oregon
Model: Cameron oak plank
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Looks like cheap laminate, but cost like hardwood = loser product"
I ordered and had this installed through Costco in Eugene, Oregon. I
would not recommend ever buying flooring from Costco or having them
install it. More on that later. The finished product looks like cheap
laminate, yet cost a small fortune -- it is embarrassing and depressing
to have many visitors comment on "your new laminate flooring"; I've
given up explaining that it's really rather expensive engineered
hardwood that simply looks like low-end laminate. The Costco salesman
was very nice but in hindsight he was not helpful in explaining what
this would look like (I.E. laminate). The samples looked like
individual planks, which they are, but once installed it looks just
like the panels laminate come in. We also had to have the installer
come back multiple (countless) times to replace or redo everything from
individual planks to all the molding. And speaking of molding, the
molding with this product is so tall you nearly trip over it. It is
quite inelegant, clunky in fact, and looks silly. I would never
recommend anyone buy this product.
Date created: 2016-12-26
Name: sean stevens
Location: 67147
Model: Versa lock
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Entire upstairs of house kitchen living room hallways entryways"
We used the expensive x2 cleaner and only water just like the floor
recommends doesn't matter what you use on this floor it is going to
buckle from any kind of moisture. This floor has buckled everywhere and
looks horrible. We should be 100% refunded for our labor and product shaw
has every excuse in the book to not warranty their floor. They are
horrible company and they do not stand behind their product and I will
never buy another thing from them again and I will tell everybody on the
face of the Earth how horrible this product is. The most difficult
company to work with don't ever buy anything from them unless you want
to get ripped off.
Date created: 2016-11-10
Name: S Scott
Location: New York
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"A Very Substandard Product"
I chose Shaw laminate flooring for my new home. Within a few months, I
noticed lifting and uneven boards. Installers replaced several areas but
the issue is ongoing. Floor inspector asked how many people and pets in
home - why? Are certain floors recommended for specific number of
occupants? Report claims a maintenance issue - standing water or wet
mopping. Neither has occurred in my home. Retailer advises only
replacement of the floor will get rid of the problem! Avoid this
company and those who sell this product!
Date created: 2016-10-11
Name: L. Martin
Location: Sweetwater, TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw wood flooring - Poor Quality"
I just redid my whole house in wood flooring. I wish someone had warned
me of Shaw products poor quality. When I opened numerous cartons 90%
full of nothing but 10 - 14 inch boards. I was horrified. Shaw says this
meets their standards... Low Standards. Always open every carton to
inspect lengths so you don't get stuck with such an inferior product from
Shaw before accepting from dealer!
Date created: 2016-10-06
Name: Richard S
Location: WA
Model: Laminate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer Beware of Shaw defective material"
We installed Shaw product in a 2008 house on the main floor, 1 week
later we are replacing the product due to Cupping, peaking. This
product is junk and I am surprised that I was stupid enough to listen
to the Local Sales representative who sold this disgusting product. What
a rip off.
It lasted 1 week....
Date created: 2016-09-18
Name: Jennifer Windish
Location: GA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beware!"
Bought a brand new home w/ this beautiful looking floor. Loved the fact
it was laminate because w/ our two dogs we thought it would be a very
durable product. Were we surprised to see only after 1 day how scratched
the became. It is not @ all the quality it claims to be! & of course
it does not warranty scratches. Very poor product so please beware. Jen
Date created: 2016-08-27
Name: m burmeister
Location: Broadview Heights, Ohio
Model: Bella #SA356
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Floor Buckling"
I wish I had found this site sooner. Had the Bella Enhanced Vinyl Floor
installed in January. If not for the all the hard work of Nick
Frederick of Frederick's Flooring in Parma Ohio, I would still be
stubbing my toe and watching my floor buckle. Frederick's Flooring
documented all the problems, and stood for me in getting Shaw to
reluctantly refunding me for flooring and labor. I can never thank the
professionals at Fredericks enough for saving me from this awful
flooring. Shaw should be ashamed.
