Consumer Reviews of Shaw wood floors
Popularity:
#26 of 28 brands of wood floors
10% of customers recommend
122 reviews with a
1.5 average rating
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Very Satisfied
11
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Somewhat Satisfied
2
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Neutral
0
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Somewhat Unsatisfied
6
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Very Unsatisfied
103
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-12-21
Name: Nancy Dierks
Location: Armour, SD
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worse flooring ever"
Don't buy! I spent a good deal of money installing into my entire home.
The floor is streaky looking and never looks clean. I filed a complaint
which they denied. The independent person that came out said they was a
coating on the flooring. Shaw denied saying it was the cleaner I use,
the one they recommend! My new house looks like crap because of this
nasty flooring. Buy Pergola. I had that in the past and it was promo!
Date created: 2015-12-05
Name: p long
Location: tn
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad laminate"
Shaw laminate is supposed to have great warranty but does not. Laminate
is only 3 years old and is buckling over entire floor in different
spots. Flooring company filed and they denied saying we put something on
the floor to cause it. Have never used any type of water on this floor
but they still deny claim and refuse to come look. Only going by
pictures. Horrible customer service. Don't use whatever you do!
Date created: 2015-09-10
Name: D. Bass
Location: San Antonio, Tx
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Caution do not use Shaw"
The floor looked nice despite the "hand scraped" boards all look alike.
It is engineered wood. The top layer was thicker as advertised so that
it could be "refinished" if later desired. After 5 years on a 50 year
warranty the top layer starts to come apart from the rest of the floor.
Shaw will not come out and look at the floor and stated that it must
not be their floor. I had ordered an overage just in case something
happened that the floor needed repair. I sent pictures of the boxes of
extra flooring and of the back of the individual board. They state
"made in China" in spite of the fact that Shaw states "American made".
They then stated that I must have done something to it. I have used
Shaw carpets and been pleased. But their treatment of this defect will
keep me from ever buying their products again. They do not stand behind
their products!
Date created: 2015-09-06
Name: S1eph
Location: Lady Lake, Fl
Model: Hudson Bay
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"I love my Shaw Engineered!"
My 2000 sq feet of Shaw Hudson Bay Schoolhouse engineered hickory floor
installed 22 months ago on a slab in our Florida home is gorgeous. We
are building another home and will use it again. The Schoolhouse color
is a medium to dark chocolate brown and the texture has some open
graining, giving a more rustic look. I matched the floor to dark brown
stained cherry kitchen cabinets and the store sample represented what
was delivered and installed. I heartily recommend this Shaw floor.
Date created: 2015-08-15
Name: P. WOOD
Location: huntsville, al
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do not use"
Before you waste your money on Shaw flooring, come and look at the wood
they used in my home. Forty boxes, maybe twenty usable boxes with no
marks in the wood. At a cost of $4500.00 I get to look at spots in the
wood. They would not come to my home and look, they said the sample did
not have the marks and mine was just in the wood naturally. Do not buy
this product, they don't back their product and they don't care. It
really is sad. Beware, the sample does look fine.
Date created: 2015-08-13
Name: M. Lawson
Location: Northeast PA
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Caution"
Caution if selecting Shaw manufactured hardwood if your home has many
windows. The sample was beautiful but when placed throughout my
entire home with many windows in each room, the wood looks like
plastic. On multiple occasions visitors have asked if the Shaw wood
floor is laminate or ceramic tile. Particularly after
the cost involved.
Date created: 2015-06-18
Name: ann
Location: charleston wv
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Beautiful floor"
The wood is beautiful. 28 boxes full of well made planks with only a few
rejected for imperfections. My installers described it as easier to fit
than other brands.
Date created: 2015-05-21
Name: A. Schwartz
Location: Pittsburgh, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw Floors - Deceptive Advertising & Horrible Quality"
Samples and online photos are completely deceptive and false. Real
floors are horrible, full of knots, rotten wood, discoloration, worm
holes. Looks like drift wood. Please, for your own good, avoid Shaw
Floors at all costs. Customer satisfaction group is worthless, uncaring,
avoids dealing with customer issues. I've been buying floors for my
apartments for 30 years - Shaw Flooring is the worst!
Date created: 2015-04-25
Name: J.Feyen
Location: New Mexico
Model: Castlewood
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Beware of Knots"
The showroom sample was free of knots and a different color than what we
received. There were so many knots and they were more obvious and
obnoxious because they were filled with black filler giving the
appearance of moldy, decayed flooring. To avoid the knots we ordered
more wood. Very costly. The product is made in China so perhaps this is
an issue. Less quality control. Buyer Beware.
Date created: 2015-03-23
Name: Bonnie B.
Location: Oak Park, CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Watch Out!"
Watch out for this company. Through Costco, we had a Shaw wood floor
installed which looked beautiful at the time. A little less than two
years later we are seeing that many boards are turning black. An
inspector came out and told us that moisture was coming up through the
ground because the wrong kind of glue was used and that the floor would
be replaced. Long story short... they would not stand behind their
product and we are going to have to replace this floor on our own
dollar. Don't take a chance. Hire a company that stands behind their
product and is responsible. We will report this to the BBB.
