Consumer Reviews of Lowes carpets
Popularity:
#14 of 18 brands of carpets
8% of customers recommend
59 reviews with a
1.5 average rating
-
Very Satisfied
4
-
Somewhat Satisfied
1
-
Neutral
2
-
Somewhat Unsatisfied
3
-
Very Unsatisfied
49
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2020-01-12
Name: Keith gorta
Location: Lorain ohio
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carpet install from lowes"
The carpet installers arrived told me they only had gold transition pieces I tried to explain that I wanted pewter to match my door knob and hinges they started with this no speak English the district manager try to make decisions 50 miles away ended up pulling off the job stay away from Lowe's home for your carpet needs I explain my concerns to Lowes Customer Service they said they would get back to me they never dead
Date created: 2019-10-31
Name: M. Rath
Location: Leesburg, VA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Professional Service Ever!"
I did not follow through completely with the install, so this review is not about the quality of the material but the service I received. I was super stoked about going with a professional contractor believing it would be done in a timely manner with the best material, install and service I could imagine. Only b/c I had an incident a few years back when I went with a family friend who did some carpeting for me for an affordable price, but I ended up with the wrong color, the wrong style, everything was wrong although I got new carpet. Anyway, I went with Lowes thinking this time I may be paying double the amount but at least its with professionals and I wouldn't have anything to worry about... Wrong! After Service Pros came out for Lowes to do the measurements, I got an estimate back in just a few days. All was going smoothly, then I was told my carpet was on special order so it will take about two weeks for delivery and maybe a few extra days for the install to happen. So I waited and waited, after two weeks, no call, no notification, so I called Lowes and Service Pros, no answer or too long of a wait time. It took me almost a whole week to get a hold of someone! And I didn't mention, but I'd already paid for the carpet and install labor. After 3 weeks, when Service Pros did come out they checked out the room and left. No carpet. An hour later, another person came out, measured the room and left. I got home from work and had the same old carpet! They did not leave a message, Lowes did not call to notify of any delay. This is already such a long review, but let me tell you, after 3 months I have still not gotten my carpet! So I called for a full refund and now Lowes is guaranteeing me they could have it done in the next two days! I told them Nope... I've already got a new contractor.. Just refund me and thank you for nothing.... Don't do work with them. Terrible terrrible customer service. They never once apologized or even considered giving me a discount! I am just flabbergasted by their service. I thought Lowes was much more professional that that!
Date created: 2019-10-28
Name: T Rice
Location: Lime springs IA
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Cancellation"
We have had someone scheduled to come measure the area for our carpet today for two weeks now. On the day of we get a call saying he won't be coming because he has "other things to do." Not impressed to say the least. Guess we will be checking out Home Depot!
Date created: 2019-10-16
Name: M Jones
Location: Kenosha WI
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Rip off"
Tried to order carpet but they wanted to charge me for over 200 square feet of both padding and carpet as "waste material". That's 50% over what I needed! When I questioned it, they told me that was "average" and anyone would charge me that. I talked to a couple other carpet places who said average waste is about 10-20%. No wonder their installation is "free", they just make it up tacking on square footage. I went elsewhere. Judging by the reviews of their horrible installations, looks like I dodged a bullet. Bye bye Lowe's. I'm doing a ton of home improvement right now and I definitely won't be back.
Date created: 2019-07-29
Name: SMilam
Location: Beechmont location
Model: Stainmaster
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lowe's Installer claimed padding was Stainmaster without the logo"
Installer entered my home with the wrong materials and refused to listen he tried to convince me I was wrong. After, buying Stainmaster carpet and padding over several years I know what it looks like. I had the padding from the previous carpet still in the garage with the Stainmaster logo clearly marked all over the padding. The padding the installer was trying to use was no way close to Stainmaster. He saw I was on the phone and assumed I was talking to my husband and wanted to explain to him, when I told him it was Lowe's and the padding should say Stainmaster , the installer wouldn't talk to lowes's employee and said he was calling his boss. After, an hour and half of wasted time. He apologized and said he would return with the right stuff tommorow. Yikes waiting for a manager to respond. How many people are given the wrong cheap padding and don't even know?
Date created: 2019-05-14
Name: Chris
Location: [email protected]
Model: Carpet
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Install"
We purchased the carpet in March. They used A substandard installer. Edges were coming up, you can see all seams and spots were appearing through the carpet. We filed a complaint two months after the installation, they sent the contractor back out to came take pictures and they then never contact us back. We kept calling to find out the result of the complaint, they finally told us in November that we didn't file the complaint soon enough and there was nothing that we can do now. When we purchased the carpet they had advised in the store 1 year satisfaction guaranteed. Only 8 months total had passed, still trying to figure how they calculate a year. Maybe in dog years?
Date created: 2019-05-09
Name: Alice Bennett
Location: Dolgeville N Y
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Wrinkling"
I like my carpet, but in the two yrs. I've had it, it is wrinkling badly. Lowe's sent ServicePro to estimate the cost to fix it. That was a $35/charge. They wanted $350 to stretch it, then Lowe's tacked on a $125 charge for themselves. Over $500 to fix poor installation. I will never recommend Lowe's or buy carpeting from them again. Buy from independent dealers that want to keep customers. Lowe's doesn't care! I can not justify that amount, so now I am trying to find some honest carpet person to help me. It's a shame that Lowe's regards it's customers so poorly.
Date created: 2018-02-15
Name: Smchale
Location: Chapel hill, NC
Model: Best of show
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Avoid Lowe's. Avoid Stainmaster"
I installed the best of show pet resistant carpet in my home. Unlike other pet resistant carpet's that I have had previously, this carpet absorbs pet urine. It does not come up with blotting. It does not stay on the surface of the carpet. It actually gets absorbed into the fibers. I have a carpet shampooer which I use weekly. This does not remove the stains. I have had it professionally cleaned. Again, the stains have not been removed. I have contacted Lowe's to resolve the problem. I actually thought perhaps they put in the wrong carpet. Lowes has been dufficult to work with, even though I have been a loyal customer and given them significant amount of business with all my rentals. I will no longer buy anything at Lowe's. Buyer beware, the carpets they sell ard subpar and their customer service is even worse
Date created: 2011-05-27
Name: Anonymous
Location: Columbus, OH
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"Looptex Mills 12' Texture Carpet"
I've owned my carpet for about 3 months now, the original that our builder installed 5 years ago did not hold up as well as we'd hoped. What we initially loved was the color, price and feel of the carpet. What we now dislike about the carpet is that it does not "bead" spilled drinks up quite as well as it claimed, and it has little to no soil guard/protection to it. I guess that's what you get for around $2 a square foot now. All in all I would not recommend this to a friend, but rather I would suggest that they pay a few dollars more and actually get something from a better known company, and not this off brand we bought on sale at the big home improvement store.
