Consumer Reviews of StainMaster carpets
Popularity:
#10 of 18 brands of carpets
16% of customers recommend
192 reviews with a
1.5 average rating
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Very Satisfied
27
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Somewhat Satisfied
5
-
Neutral
1
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Somewhat Unsatisfied
5
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Very Unsatisfied
154
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-04-17
Name: S. Sipula
Location: Sebring, Florida
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Matting after only 8 weeks"
We put Shaw Stain Master carpeting in our vacation home in Aug. 2014.
Since then the carpeting has seen only 8 weeks of use. We noticed that
the carpeting is matting down badly in front of the chairs and also
next to the bed and of all places the walk in closet where our feet
pivot. There are only two people and one small dog using this home on a
very limited basis. What is this carpeting going to look like after one
year? The store where we bought the carpeting is looking into our
problem but we don't anticipate any resolution based on reviews we have
read. Buyer beware.
Date created: 2015-04-11
Name: Jackie Jordan
Location: Bandera, Texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Caution! Unbearable odors if you have pets"
I purchased the "pet special" Stain Master carpet. I was told it was a
lifetime warranty for stains. It is excellent for stains. I have had it
professionally cleaned, but the urine odor activates some horrible
unbearable odor that you cannot get out of it no matter what you do to
it. It is making me sick. Stain Master will not do anything about it.
They have no warranty on odors! My old carpet never smelled like this!
And it was a cheap carpet!
Date created: 2015-04-03
Name: Kristi Lausch
Location: Fergus Falls
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Cannot clean this carpet!"
I am a meticulous housekeeper that maintained wall-to-wall white
carpeting for nearly 20 years! I recently had it replaced with an
"oatmeal" colored, patterned carpet from StainMaster and I have found
this new carpet impossible to spot clean! Every time, I try to clean a
small spot, it turns yellow and continues to grow and grow (like the
pink spots in Dr. Suess). I have tried multiple products and have even
had it professionally cleaned with no success. It is only 18 months old
and StainMaster is refusing to stand behind their product and have been
rude and unwilling to even discuss the problem... Making for one very
unhappy customer!
Date created: 2015-02-11
Name: Karen Clampett
Location: Morgan Hill, Ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't purchase Stain Master carpet from Lowe's"
Purchased this carpet because of the claim of Stain Master, and the
warranty. I have dogs, and have some urine stains. I had tried
everything to get rid of these stains. Finally filed a claim, and I had
to jump thru hoops to get this solved. I even had to send an unused
piece of my carpet to make sure the stain master was applied! So now
they are agreeing to replace the hallway & playroom. But refusing to
replace the three bedrooms! So even though the carpet is substandard,
they won't replace. Don't buy this brand from Lowe's!
Date created: 2015-01-02
Name: G. Scott
Location: Arden, NC
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"All my carpet was defective."
Lowes installers came today to install the carpet I've been waiting over
a month to get. They removed the old carpet, installed the padding and
then discovered all 6 rolls had a major flaw and were unusable. How can
a major manufacturer allow an entire run of carpet to be produced and
shipped without checking? The Lowes guys were great - I'm picking new
carpet tomorrow and it's not going to be Stainmaster. This situation has
really put me in a bind as I've had to cancel other deliveries and now
live in a tiny room in the basement of my home as the upstairs is fully
padded. Stainmaster has no quality control so I wonder what else would
have gone wrong down the road?
Date created: 2014-10-06
Name: T Malotte
Location: Ventura, CA
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"Warranty"
I was able to work with the company and felt that they were able to
take care of our concerns. I still am disappointed with the carpet,
but am satisfied with the service. So, if there are any issues, start
a warranty claim early. So, I'm adding to my last comment and changing
my rating.
Date created: 2014-10-02
Name: T. Malotte
Location: Ventura, CA
Model: 20 Year
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Not what we expected!"
We supposedly purchased the Ultralife 20 year carpet. It has a squared
pattern to it, which we liked. After about 1 year, it started to mat
down, looking like apartment quality and not something that supposedly
takes on tough toddlers in tricycles as shown on their brochure. The
squared pattern started to disappear in areas. Even after being cleaned,
it looked dull in higher traffic places not being the stain lifting
carpet as expected. Also had stains not clean easily. I am incredibly
disappointed and will never use this brand again. We did a warranty
claim and am disappointed in their decision. Buyer beware.
Date created: 2014-10-02
Name: B.Abbott
Location: Cincinnati, OH
Model: Pet Protect
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Frayed edges, staining, loops pull out, vacuum issues"
Purchased a patterned type carpet that the wife wanted. We have three
dogs and figured with a name like pet protect it would more than do the
job. The staining is horrible and we already have several shadows from
trying to remove them. It would have been nice if they said if your
dogs have toenails don't buy this pattern. Their nails pull up at least
10 loops a day that we have to cut out and one day one of our dogs
collars got stuck on it and she tore out about a 3 foot strand. The
installers from Lowes did a crappy job as well and all the edges that
meet with our wood floors are fraying and coming up. And if that
weren't enough we have two Dyson vacuums that are pretty much useless
now because they have too much suction for this carpet (tried the Shark
and it does too). Contacted StainMaster and they said they do not make
recommendations for vacuum cleaners. Thanks. For the love of God please
don't buy this garbage.
Date created: 2014-09-19
Name: Teresa Fitzgerald
Location: Fort Worth, Texas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worthless Warranty"
We bought high end Stainmaster carpeting less than a year ago and it is
already matting in places. This carpet came with lifetime warranties
yet they are refusing to cover this. Even though their warranty states
"StainmasterŽ carpet also carries limited warranties** covering:
-Abrasive wear caused by foot traffic -Texture loss due to carpet tufts
losing their twist" They are telling me that matting is not covered
under the lifetime warranty for resilience. Not sure what they think
resilience is but a carpet matting after less than a year is not
resilient.
Date created: 2014-08-25
Name: D. Brown
Location: Hawaii
Model: TruSoft
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Carpet yet Most Expensive"
I have a large home and purchased over $8,000 worth of TruSoft less than
1 year ago. Carpet is drastically changing color in all areas. Filed
claim with Lowe's and nothing. Don't be fooled by their lifetime
warranty. It excludes shading, fading, and color fade. Suckered me in
with the Lifetime Warranty, which is worthless. Warning, Warranty is
void is you don't have carpet cleaned via water extraction every 12
months. For me, it hasn't even been 12 months. Don't buy Stainmaster.
