Consumer Reviews of StainMaster carpets
Popularity:
#10 of 18 brands of carpets
16% of customers recommend
192 reviews with a
1.5 average rating
-
Very Satisfied
27
-
Somewhat Satisfied
5
-
Neutral
1
-
Somewhat Unsatisfied
5
-
Very Unsatisfied
154
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2021-06-24
Name: David L Dasaro
Location: Fl
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lowes and Legacy"
Carpet delivered 4/29 and waited for Stainmaster Berber expert to installed 5/24 called during job as it was being installed wrong(expert?)found out its his first job at legacy. told just make a note of it. Lowes should fire Legacy for our carpet installation issues. Legacy has done everything not to take responsibility for its horrible work. called for a week demanded someone look at this job, guy shows up 5/29 sat night 5:30 to fix said cant, need new carpet, and tack asked for our money back 6/1 Legacy and Lowes ask us to look at different carpet easier to install they wanted to send the same guy really... now your just FFing with me. but then told 6/13 cant get carpet till july delay, delay, BS just give use a our money back. No return calls from Caroline, Vince, Cherri, or Legacy Corp. over the month, John Eason calls 6/19 after contacting Lowes Corp Office, but failed to show up 6/21 sent new guy to look . have ask for my money back 5 times delay,delay, BS. wish i could post pictures. Tack 3 wide in doorways, and along walls, with nails poking up, 4in away from base boards seams issues, spill proof underlayment not taped at the seams with water proof tape as printed on the Stainmaster pad,and some has no plastic spill barrier on it. pattern issues do not line up. report written 6/21 but as a customer i cant see it... more BS.. when and if ever this is resolved i will up date this post... Lowes, Legacy and Stainmaster read all the BBB, Yelp, and other complaints.. whish i had, Long time Lowes Business customer.
Date created: 2021-01-14
Name: Ben S.
Location: Sherwood ar
Model: NA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worse Carpet ever!"
We had it Carpet down for 2 years, one month after warranty went out if started buckling and waving all over any place you walk. One room we do not walk in it still looks good. No one uses this small room. Take my advice and don't buy any of this Carpet for large room applications. Lots of waves in it and attracts dirt. Pretty easy to clean, but who cares if you got monster waves all over your floors.
Date created: 2020-11-14
Name: Rochelle Pearson
Location: Hibbing,Mn
Model: Signiture Supreme Delight 3
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet ever"
Ordered from Lowe's, first carpeting had to be returned as there were big oil spots on it. After waiting months to get new order it was finally put in. ( the delay voided our warranty) The warranty starts at the time of purchase. There are 2 of us in the house, no pets. Had the living room,2 bedrooms and a hallway carpeted. Not cheap, as we ordered the better quality and the best padding we could buy. This carpeting is a little over 3 years old and is matted and spots appear where nothing has been spilled. Had it commercial cleaned and it didn't help with the compressed fibers. Emailed and called Invista. The "customer service" person says there is nothing they will do about this extremely poor quality carpeting. I waited a long time to be able to afford the best of the best and this is what I got- crap. I wish I could share a pic. Will never buy from Stainmaster or Lowe's.
Date created: 2020-08-30
Name: Laurie Miller
Location: Mazomanie. WI
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Worst carpet I have ever had"
I will be replacing my not quite 4 year old carpet in a couple weeks. The carpet started showing wear within months. I had it professionally cleaned hoping it would come back but that didn't help. After more cleanings with the same results. I contacted the store that I purchased it from. They said they would contact the rep. After 3 months of phone calls and promises, someone from the store came out and said it was dirty and the problem was the perimeter where it had gotten too wet from a cleaning. The problem was not the perimeter but the traffic areas. The carpet looked older than the carpet that was original to the home, over 20 years old. He again promised that he would get the rep out. Never heard from any rep and no satisfaction from the retailer. I'm not purchasing my replacement carpet from that retailer or that manufacturer.
Date created: 2020-08-02
Name: Lss
Location: Pa
Model: Essentials
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Wouldn't buy again"
Within far less than a year I noticed traffic wear on the carpet, it's just two people and in a bedroom, so no sneakers or heavy traffic in the room. I was shocked at how it could already have a worn walkway showing after months.
Now almost 2 years later I keep finding lose fibers and peices sticking up. When I bought the carpet I didn't wanna go cheap and have these kind of issues so I went with a medium priced and quality hoping it to last and look good for awhile However the carpet is equivalent to cheap quality carpet that I could have picked and saved a lot of money.
I would never buy this carpet again if I want something with quality to last and look good.
I can't say anything about stains because I bought a medium dark gray and haven't had stain issues or spills.
Date created: 2020-07-17
Name: Chris Pardington
Location: Flower Mound, TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very poor quality damaged on install and claim denied"
Spent over $4000 to carpet two average sized rooms. After the installers left, and I finished moving furniture, loose ends of the yarn were found protruding all over. To be exact - twenty ones spots. Two had been snagged further by moving things and pulled out to reveal the backing. Small Dog got ahold of one and easily tore out a large swath. Since the install was incomplete, I stopped work and had Lowes file a claim. A certified carpet inspector came by and a week later my claim is denied due to "unfortunate circumstances" that they won't disclose. Lowes offered to sell me another carpet at half price..... A solid no buy recommendation.
Date created: 2020-06-02
Name: M. Dallow
Location: Indian Land SC
Model: Shafer Valley 1234676:2621-109
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"Lowes makes things right"
We're very fortunate after a long stretch, Lowes has, to our satisfaction, made the carpeting purchase workable for us.
Date created: 2020-05-27
Name: M. A. Dallow
Location: Indian Land SC
Model: Shafer Valley 1234676:2621-109
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet we ever purchased bought at Lowes"
Pulls in it like you get in a sweater. Installers, Service Pros couldn't or didn't match seams. Now clumping up like an older wore carpet. Problems the first week. Installers came three times. No solution 10 months later. Lowes said we have to take replacement. Three problems. Three strikes. I'm not taking Lowes replacement carpeting.
Date created: 2020-05-11
Name: P leuck
Location: Il
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beware of warranty"
White stain master pet carpet three years ago from Lowe's had my carpet cleaned every 12 months after the third year my carpet cleaner has been a professional for 30 years set my carpet look like it was 15 years old stain master only warranties the carpet not staining the backing is made by somebody else which is only warranty for two years backing failed. Bought it from Lowe's they would do nothing only warranty one year the factory sent out a rep said that it was from moisture from my crawlspace I have a basement do not buy
Date created: 2020-04-20
Name: Marlene Dallow
Location: Indian Land SC
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lowes said I must take their replacement"
I have argued with Lowes since August 2019. Three inspections say the carpeting is defective. The installation by Service Pros was poor. Now they insist I take their replacement carpeting. I don't want it!
