Consumer Reviews of Home Legend wood floors
Popularity:
#23 of 28 brands of wood floors
12% of customers recommend
93 reviews with a
1.5 average rating
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Very Satisfied
12
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Somewhat Satisfied
0
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Neutral
0
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Somewhat Unsatisfied
7
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Very Unsatisfied
74
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2016-02-14
Name: Jill H. Childs
Location: Jonesboro, GA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"50 Floor Installation Company"
The company 50 Floor installed this substandard product manufactured by
Home Legend in my home. I just want to know why when they have such a
bad track record (I didn't know at the time) We were prepared to install
the regular 3/4 hardwoods but the rep recommended this stuff. He
suggested that it was better for our situation; we were laying in the
kitchen also. Less than a year in I contacted the company with my
concerns which are similar to those recorded here. Nothing has been done
yet to rectify the problem. Has anyone out there had any legal
satisfaction?
Date created: 2016-01-26
Name: S Stetson
Location: Vancouver, WA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"I feel for anyone who wants to toss their money away"
We bought this garbage with the intent to never have to do our floors
for as long as we live. Boy Oh Boy were we ever wrong! Within five
months of the instillation not only did we have to attempt to re-stain
areas that scratched by merely walking on it with our stocking feet. It
began to bubble in the middle and crack. Now I give you the benefit of
the good wished of Home Legend, thank you for your money, now don't
bother us, just pick it up and reinstall it after you replace the bad
planks. If you have purchased the garbage are you like us getting ready
to just get real Hardwood, and those of you who are thinking of buying
this garbage, and We will be waiting to hear from you soon, a little
sadder and a whole lot poorer.
Date created: 2016-01-10
Name: B. Smith
Location: Winter Park, FL
Model: Click engineered
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worse than awful"
Do not waste your money! A month after moving in - the floor is
trashed. We have two dogs and I expected some scratches, but it is
ridiculous! Went to ProSource - and of course Home Legend responded
with no warranty coverage.
Date created: 2015-09-13
Name: Laurey M.
Location: Vermilion, OH
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Thank You for your reviews!"
If we hadn't read your reviews on this floor, we would have been stuck
with 70 cartons of this garbage floor product. Home Depot got our order
delivered to their store, but before we accepted the delivery, we
decided to go to the store to inspect a carton because of these reviews.
Everything that was mentioned on these reviews is exactly what we saw.
Thankfully, Home Depot was gracious enough to give us full refund. They
saw the same "junk" that we did.
Date created: 2015-08-09
Name: marc
Location: mo
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Flooring installer"
I am a flooring installer with 14 years experience. I have been working
with home legend product for over 4 years. This is in my top favorite
products. It is a beautiful floor all the different colors of the
laminate. It does not scratch real easy compared to hard wood. It is
high gloss products so if something spills and sits on it for a while it
can show up more than a duller finish. It depends your taste. All you
have to do is take of it. The manufacturer requests all furniture have
felt under the legs. In my opinion I like this product and I will be
putting this product in my dining room.
Date created: 2015-08-08
Name: L Urbanski
Location: Brooklyn Park,MN
Model: Scraped hickory engineered
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Hickory floor is great"
We installed hand scraped hickory engineered flooring 2 years ago and it
is great. Our cat has claws and slides on the floor, not a scratch. We
seem to be lucky compared to other reviews. I would do this floor again
in a heartbeat.
Date created: 2015-07-30
Name: M. L. Nichols
Location: Jacksonville, Fl
Model: Bamboo Flooring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Please do not buy this flooring"
Do not fall for this flooring scam! Installed supposedly solid bamboo
flooring 1/2015 and within 3 months it was chipping and exposing a
whitish substance that looked as if it had been sprayed or rolled on as
a finish. These scars could not be repaired with flooring crayons or
even stain. I am interested in exploring the possibility of a Class
Action Suit against the manufacturer and even Home Depot.
Date created: 2015-07-13
Name: Steven Harrold
Location: Colorado Springs CO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Product"
Do not purchase this product!
Home Legends flooring is garbage. Home Depot needs to stop carrying this product. We purchased 1500 sq/ft of their Hand Scraped Mahogany Engineered Flooring and installed about 200 sq/ft as a test. Within 30 days the floor was so scratched and dented we returned the remaining flooring that we did not use and filed a claim for the flooring we installed. Home Depot was great about accepting the returned product without a restocking fee. However, Home Legends will do nothing to cover the scratching and denting. You can scratch this flooring with your fingernail it is so soft.
Date created: 2015-06-11
Name: Alexis Caffrey
Location: Gainesville, FL
Model: Strand Woven Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Unethical company that denies valid claims"
We bought strand woven bamboo from Home Depot (the Home Legends line).
The person at Home Depot told us it was extremely durable and could also
be refinished so we could get a second life out of the product in the
future, both of which ended up being untrue. After only three month of
installation, the bamboo flooring is delaminating and coming apart. It
was installed according to manufacturers instructions and great care has
been giving to protecting these floors. I claim was placed to replace
the three most damaged boards using extra boards I had previously
purchased. Their hired inspector came out and I feel wrote a biased
report. He incorrectly stated "It is unknown if moisture tests were
taken. The bamboo is installed as a floating floor over an unknown
moisture barrier over the concrete slab on-grade." In fact, he never
asked those questions as I would have answered that an acceptable
moisture reading was taken before installation and the floor were not
floating but had been glued down. The glue itself was the first moisture
barrier and then underneath the plywood in which it was glued was
another moisture barrier. The conclusion of the report "This type of
damage is consistent with topical moisture contamination occurring on-
site after installation. No manufacturing related concerns are
indicated." When I contacted home legends to point this out, the claim
analyst (Stacy Norris) still wouldn't any further examination. She
stated that their inspector was unbiased and said the damage and that
the moisture reading indicated they were at an unacceptable level. I
asked what that level was, I wasn't a flooring expert and my report said
the relative humidity was 42% and the moisture contact in the floors
varied from 9% to 13.6%. Was that high? She said she didn't have those
acceptable ranges on hand. As she was looking for them, I found of the
manufacturers instructions that "care should be taken to control
humidity to control levels within the 35-55% range, so our humidity was
in fact in an acceptable range. She was never able to tell me as
acceptable moisture content of the flooring itself. She finally said
that the moisture level might be acceptable at the time in which the
report was conducted but because the rooms are not kept at a contact
temperature, we did not follow the manufacturers instructions, the
warrant was voided and that was what caused the damage. I pointed out
that the floors had only been in for three months during a very cool
spring and that the temperature has been constant, no a/c was needed at
night because it was very cool, around 75 degrees at night, the same as
what we kept the a/c during the day. None of this mattered. It is
obvious that the reason why this product is failing is that it is an
inferior product and a manufacturers' defect.
Date created: 2015-06-01
Name: Sharon Gockley
Location: Myerstown,Pa
Model: Pecan Piano
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Flooring is Separating"
I seem to have the same problem as some of the other complaints that I
read. We bought our Home Legends Pecan Piano finish from Home Depot in
2011. Talking to the store manager & getting no where I decided to
contact corporate where I was in touch with a girl named Tasha. She is
wonderful & so on the ball. They sent out a 3rd party person to check the
floor & I just heard from her today that another person will come out to
see how much of the flooring needs replaced & they will do it all with
no charge for installation or labor. She was wonderful to deal with.
