Consumer Reviews of StainMaster carpets
Popularity:
#10 of 18 brands of carpets
16% of customers recommend
191 reviews with a
1.5 average rating
-
Very Satisfied
27
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Somewhat Satisfied
5
-
Neutral
1
-
Somewhat Unsatisfied
5
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Very Unsatisfied
153
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2013-12-27
Name: Tom R.
Location: Scott AFB, IL
Model: Trusoft
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Softest carpet"
This is the softest carpet we ever felt. The only problem with this
carpet is it leaves a deep imprint anywhere you set furniture. After
moving the furniture it seems to take forever to get the imprint gone
even after several vac's.
Date created: 2013-10-09
Name: Cheri
Location: Austin TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Rename this to StainsMore"
We have had our carpet for 2 months and there are more stains on the new
carpet than we had on the 12 year old carpet we replaced. I have used
the same methods and cleaners to remove spills to no avail. I will never
buy this product again and will tell everyone I know to never buy
Stainmaster. I can't help but wonder if they were gobbled up by a
private equity firm and are just being driven to the ground in terms of
quality. Either way, I feel duped for having trusted their reputation. I
don't usually write reviews but carpet is such a big purchase and such a
pain to have installed I would like to spare others my tough lesson.
Date created: 2013-08-15
Name: M . Sokalsky
Location: Walnutport pa
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet ever"
I purchased Stainmaster carpet about 1 1/2 years ago it is the worst
carpet I ever purchased! After about 6 months I noticed a gap at the
top of my steps and a buckle in closet ( under clothing ) then and
another few weeks more buckles, under bed, next to bed, under
dressers, etc; the carpet was starting to show wear I think carpet
should last longer then 1 1/2 years I have had carpet in other rooms for
11 years and look wonderful compared to this carpet which again might I
say has only been down for 1 1/2 years with problems starting after 6
months! I contacted Stainmaster Invista and have gone back and forth
with them and they will not cover this problem! How ever the place I
purchased this carpet is now going to take responsibility for
Stainmasters product, someone should file a formal complaint about this
awful carpet people are wasting their money! do not buy this carpet! Stainmaster Invista does not stand behind their product!
Date created: 2013-03-20
Name: Sarah Smith
Location: Middlebourne, WV
Model: Wall to wall carpet
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Happy customer"
We had Stain Master carpet installed in our new home 20 years ago. We
just had it cleaned, as we do most years, and it looks as nice as it did
when it was new. It has not faded, has not frayed, released stains, and
shows no wear...even in high traffic areas! We raised 2 children and
have had several pets, including a dog with a problem digestive
system...if you get what I mean. I am more than happy with mine.
Date created: 2013-01-21
Name: Paula Neil
Location: Oklahoma City
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Stands by their warranty"
I had problem with my carpet coming untwisted and my carpet looking like
a powder puff..... Invista stainmaster sent an expert to look at my
carpet and they are going to honor their warranty and replace my
carpet.. Thank you Stainmaster.
Date created: 2012-10-29
Name: Mad-at-Stainmaster
Location: Virginia
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stain Master is Right!"
It definitely masters the art of stains... It keeps them, holds them and
won't let them go! Worst carpet ever..... And for anyone with a
stainmaster carpet - take note... If you have a pet - always say it's a
"urine" stain... That gets covered... Nothing else... Not vomit (or
other)....
Date created: 2012-10-01
Name: Sandy
Location: Oakville, ON
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"carpet keeps stretching"
Purchased Stainmaster frieze-type carpet and had it professionally
installed through Costco in May. A few days later it was all wrinkly, so
installer came back and re-stretched it. A month later it was again
wrinkly. Installer is going to try stretching it again, but I don't
think this will help. I believe the carpet is defective and will have to
be replaced.
Date created: 2012-08-21
Name: Peggy
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Not the best"
The carpet looked wonderful in the samples.
But in no time at all it had loops coming up and there are ripples all through (installed improperly or the carpeting loosened?) causing everyone to walk carefully so as not to stumble. Stays fairly clean.
It has been down for a few years, but is throughout many rooms, so we have to live with it for now.
Date created: 2012-05-03
Name: H Cerny
Location: Lincoln, NE
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Buyer beware"
I would have never bought the carpet had I known that they don't back
their product. Read the fine print before you waste your money. Not to
mention that you have to have your carpet professionally cleaned yearly
for their warranty. I spent $500 on the service only to have them look
for a loop hole.
Date created: 2012-05-01
Name: Carol La Monda
Location: Shokan, New York
Model: Fenway
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Carol La Monda"
Stain master should be renamed "Stainmaster-less." Two rooms of moss
green carpeting look polka dotted in saucer size white dots where puppy
pee (from a ten pound dog--a Peekapoo) bleached the carpet to white. The
warranty has so many exceptions that it is worthless. Some food and
drink, but not all, are covered if you have a professional cleaner come
every 18 months. Since my loft is only a guest bedroom, no one eats or
drinks up there. Steam cleaning at home with carpet cleaner doesn't
count. Very, very disappointed in this company. They sell you "a bill of
goods" along with very inferior carpet. They show cute animals in their
ads...don't be deceived. They are not covered.
