Consumer Reviews of StainMaster carpets
Popularity:
#10 of 18 brands of carpets
16% of customers recommend
191 reviews with a
1.5 average rating
-
Very Satisfied
27
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Somewhat Satisfied
5
-
Neutral
1
-
Somewhat Unsatisfied
5
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Very Unsatisfied
153
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2022-02-16
Name: Bob
Location: Lebanon,Pa.
Model: Polyester
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stay away from Stainmaster Polester plush"
First, Stainmaster Polyester is by far the worse carpet I have ever installed in my home. The carpet leaves a track and footprints that make the new carpet appear warn and literally ugly. Even my 5 lb dog leaves clear footprints. I can't think of a single thing positive about this carpet.
It's the first carpet I have had that is ugly even when you vacuum it.
Second, they don't back their warranty.
Although, I must commend the people at my local Lowes Store, they were on my side and were persistent. Stainmaster didn't even cooperate with them. This dragged out for months, but thanks to Lowes, the carpeting was replaced with a nylon, sooo much better. Thank you, Lowes.
Date created: 2022-02-14
Name: B Monty
Location: TX
Model: Rollover
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Buy Stainmaster ever"
With a few months of purchase in early 2021, carpet has stain that won't come out. Had it professionally cleaned as required by Stainmaster. Have been trying to get warranty honored since August 2021. Jonathan agrees that it's under warranty, but he now ignores phone calls and emails and, 6 months later, I still don't have new carpet or any reimbursement.
Date created: 2022-02-09
Name: J Brewer
Location: Salt Lake City, UT
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"They dont stand behind their warranty"
Stainmaster will do whatever they can to get out the warranty they put in place. They clearly do not instruct their resellers to clearly explain the warranty or the requirements either. The carpet is wearing terribly and the stains do not come up. I highly recommend you steer clear of anything that has Stainmaster name on it.
Date created: 2021-12-07
Name: Jim Cantoni
Location: Hudson, Ohio
Model: Boundary 2
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lowes Stainmaster Carpet Is Terrible"
We purchased carpet in April 2019 and especially paid extra for Pet Safe carpet with StainMaster Unfortunately, our dogs have accidents and we noticed that our brown carpet showed urine stains despite aggressive cleaning and wiping up. I also have a Bissell cleaner and would clean the carpet on a regular basis. None of this mattered and the dog's urine stains would show through.
I did not realize that the StainMaster requires you to have the carpet professionally cleaned every 18 months to maintain the warranty. When I purchased my carpet, this was not made clear to me (although Lowes maintains I got a brochure explaining this).
I had called Lowes to explain but they again did not explain about the cleaning process. I finally had enough and called to see some replacement only to find that my warranty was voided by my lack of having had a professional cleaning.
To me, this is just a scam and a way to prevent Lowes and Stainmaster from avoiding to fix a bad product.
The Lowes representative said this was "standard for the industry" but to me this is just another word for ripoff.
Do yourself a favor and use a local known carpet house. I wish I had.
Date created: 2021-11-02
Name: Janet Grunzel
Location: Erie, Pa
Model: 6633395
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible warranty backing"
Purchase carpeting from Lowe's in 2016 with a 25 year warranty, replaced one room already because of wearing. Went to Lowe's to tell them about the other room after realizing there was a 25 yr. I opened up a claim with Lowes/Stainmaster. I provided photos and all the cleaning receipts. (Cleaning has to be done every 18 months). They came back with I needed to show cleaning in February of 2018. I had the carpet cleaned in June of 2018 (4 months different) and provided the receipt for that cleaning but because it was short by 4 months, they will not process the claim. Actually it was less than 4 months if you allow time for the order process and actual install. They could not provide the actual date of install even though third companies 3rd party did the install. Really I had the carpet cleaned in calendar year, just shy of 3 or 4 months. Asked to escalate to management and they said management is not customer facing. Guess Home Depot and another carpet company will be getting my future business. Poor customer service all the way around!
Date created: 2021-10-31
Name: M. Rode
Location: Aurora, CO
Model: Grand Lake Old Country
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very Disappointed"
I ordered this carpet and waited several weeks for it. Was very anxious to have it installed. I am very frustrated to discover that all the nap has to go in one direction for it to appear uniform and the creme color I expected. When the fibers go in the opposite direction in some places (as it will do when you vacuum) the fibers are a much darker color and makes the carpet look dirty, like it needs a steam clean. I wish Carpet Exchange had educated me about checking the look of different fiber direction when I choose this carpet. You cannot tell from a 2x3 sample piece. I do not recommend Stainmaster Grand Lake.
Date created: 2021-10-16
Name: Susan Walsh
Location: Ballston Lake, NY
Model: Dixie Home - Collette
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Stainmaster Customer Service"
I've owned rug 3 years, stains will not come out. I have it professionally cleaned per manufacturers recommendation yearly. I started to work with Stainmaster and retailer (Ballston Carpet & Tile) Ballston Carpet has sent their carpet cleaner and carpet professional to determine if something is wrong with carpet. This was determined that the carpet is faulty, they sent it onto Stainmaster to schedule another visit to look at carpet. It has been 6 months, and Stainmaster, (Joshua Bushbinder) is not returning my emails. This carpet is an embarassment., I cannot have company. It looks disgusting! The Stainmaster lifetime warranty is a scam. I will be contacting the Attorney General's office.
Date created: 2021-10-13
Name: Meghan Garrett
Location: Little Elm, Texas
Model: S9740 Shimmer 912 Flash
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Buy Stainmaster Carpet"
Dont fall for the replacement warranty. Its not worth the horrible customer service from the store directly and Stainmaster claims.
Date created: 2021-08-10
Name: A Smith
Location: CA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible customer service"
Not even the one star.
ordered carpet was installed in Nov 2020- wore down in my 3yr old daughter's room... with in 1 month
I have been calling since then to have it replaced or give my money back... Seems like they don't want to do either.
They do not return calls or emails. I think they have my caller ID blocked, 'cos if I call from a blocked # , they respond.
Supervisor seems to be MIA.
I hope somebody "higher up" sees this review and tries to figure out what's up with Joshua and Jonathan (@ eastern time)
Date created: 2021-06-24
Name: David L Dasaro
Location: Fl
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Lowes and Legacy"
Carpet delivered 4/29 and waited for Stainmaster Berber expert to installed 5/24 called during job as it was being installed wrong(expert?)found out its his first job at legacy. told just make a note of it. Lowes should fire Legacy for our carpet installation issues. Legacy has done everything not to take responsibility for its horrible work. called for a week demanded someone look at this job, guy shows up 5/29 sat night 5:30 to fix said cant, need new carpet, and tack asked for our money back 6/1 Legacy and Lowes ask us to look at different carpet easier to install they wanted to send the same guy really... now your just FFing with me. but then told 6/13 cant get carpet till july delay, delay, BS just give use a our money back. No return calls from Caroline, Vince, Cherri, or Legacy Corp. over the month, John Eason calls 6/19 after contacting Lowes Corp Office, but failed to show up 6/21 sent new guy to look . have ask for my money back 5 times delay,delay, BS. wish i could post pictures. Tack 3 wide in doorways, and along walls, with nails poking up, 4in away from base boards seams issues, spill proof underlayment not taped at the seams with water proof tape as printed on the Stainmaster pad,and some has no plastic spill barrier on it. pattern issues do not line up. report written 6/21 but as a customer i cant see it... more BS.. when and if ever this is resolved i will up date this post... Lowes, Legacy and Stainmaster read all the BBB, Yelp, and other complaints.. whish i had, Long time Lowes Business customer.
